Sally Beauty Supply

EVERYTIME I enter this store I cringe and my anxiety levels go through the roof. Customer service is HORRIBLE here!!! The bleach blonde behind the counter is no help at all. Why is she even here? I’ve been in retail all my life so I know a thing or 2. Always greet your customers with a hello, Never, Ever be on the phone when the customer is at the register trying to pay for the items just purchased, also it would be nice to walk the customer over to the item she’s been looking for, for the last 20minutes!!! If u want to b JUST a cashier go to Stop and Shop!!! Revere Sally’s Beauty supply is 100% better. The woman who’s been there for years is ALWAYS pleasant and helpful! Time for a change I won’t be coming here anymore!!!

This is the ABSOLUTE WORST Sallys I’ve ever been to! They talk behind customers backs when they leave and are such disgusting people. I asked the girl for a product and she couldn’t stop playing with her bubble wrap! Wtf they are so rude… Who does the hiring here? So unprofessional. North gate revere is the best only problem is I have to travel far to go there! I will NEVER go to this sallys again because of the terrible experiences I’ve had. Train these people better. Shame on you!!! I can’t believe their in customer service!

I can not believe the rude employees at this store. I walked in at 9:10am in the morning and the employee said to me «can’t you see the lights are out were not open yet» I could not believe how she spoke to me. Because she was late opening the store you do not talk to a customer like that. I really think she has some major problems to speak to me like she did. Also every time I have a question they act like I’m bothering them. This is defenetly not the buisness they should be in if they have a problem working with the public. Revere Sallys is the Best!
I will be shopping there from now on.

As a customer of SALLY BEAUTY’s since 1987 when I got out of hairdressing school I have been a faithful loyal client now that I have my hair salon located in Chelsea Massachusetts I was immediately drawn to the SALLY BEAUTY’s in Chelsea first few visits were met with the store manager and I believe her second in charge who are absolutely fantastic however upon my last visit I purchased quite a bit of color which was on special for the month of August with my pro card make a long story short my last visit on ⁸⁄₂₉ the promotion was severely messed up by a trainee who is very sweet I waited for the shift supervisor to return from a bank and Twinkie run those of you who are regulars at the store you know exactly who I’m speaking of this sales associate who has a bun that is soooo tight on the top of her head clearly it is cutting off the circulation to her brain i’m going to go in to the details I will tell you I was so right about the mistake that was made I literally sat there and argued with her to the point where she starts talking to me like I was a child immediately corrected her and told her not to speak to me like a fu@$ing child after realizing that this woman had not waxed her upper lip for least three weeks. Immediately got it !!! this girl could not Hackett as a hairdresser furthermore her miserable personal and demeanor is really one you should go into witness for yourself I will never return to this Chelsea store ever ever ever again I will personally go out of my way 25 extra minutes to go to the store in Revere we these girls seem to be spot on and know how to ring up a flyer special for a pro club member of course I never did hear back from the district manager patti because clearly Patti has something better to do with her time then deal with the complaints the constantly come from the Chelsea store yes I’m a little bidder yes I’m a little angry but I will say to the sales associate. get a life beauty school dropout customer are always always right especially when they have previous sales receipts from the other transactions that the general manager of the store did flawlessly with a smile and not with an attitude like you i’m personally sending a box of Twinkies down to the store for you to sit there and go into a diabetic coma enjoy!

Update: creepy saleswomen didn’t last long! Current staff are nice enough; glad to be able to pick up hair supplies at this convenient location.
This was my go-​to spot for hair supplies because it’s right beside the Home Depot. But the women working there now are outright scary: way over-​processed black and bleached white hair, no eyebrows and chipped black nails. It might be cute and edgy on an 18-​yr old, but on chunky scowling matrons irritated to have to pause ranting about their landlord to check out customers… not at all. Scary.

When I visited this particular Sally store in Chelsea last Saturday I received very courteous service and patient, helpful advice in choosing the most appropriate products for my needs among the vast selection there.
If you’re buying a big-​ticket item like clippers, Sally’s prices are quite high compared to Amazon. But if you need something right away, the multitude of store locations is very convenient. Other barber/​beauty products and supplies are reasonably priced, much less than buying them at the supermarket or drug store.
This shopping plaza is very easy to access if you’re headed eastbound on Revere Beach Parkway. If you’re headed westbound however, it does require a more circuitous route to get there. In either case, it’s worth the trip!

Everytime I stop here the girls are on the phone… Grant it Im not here weekly, but Its just random that when I go I have to stand there & wait for someone to get off the phone… I have bad luck…
I love their Generic line & they often have great deals & sales on tons of useful items.
The parking in this whole plaza is awkward & usually hard to find…
But I do like that its never mobbed… Ill go back even though I feel the Customer Service here isnt the Greatest!