Chili’s Bar and Grill

Erika is amazing. She was so accommodating. Creative cocktails. Friendly and great service!!!

The last time I came here was probably 3 – 4 years ago. The menu has changed drastically. There’s plenty more options and deals as far as I can recall. (2 for 20, lighter entrée option) However, I am still overall disappointed with their food. The fish tacos are terrible. 10 thumbs down! The cole slaw or whatever that was put in it made the overall taste awful. Why add things that don’t make sense? The steak was also not great. Even at medium rare it was tough. The mandarin chicken was pretty bland. I drenched it in hot sauce to add some flavor. I can’t even begin to tell you how the drinks were. The Long Island, overwhelming sour! Gross! The margaritas were just as bad.
I will say service was decent. Our waiter was attentive. The bad thing, the electronic kiosk at the tables, they charge you! It is not stated anywhere that there’s a charge, you only find out about it in your bill. Bad business!

I had a gift card we were excited to use during our visit. So we went out of our way to end up at this location even though the gift card was valid at other restaurants as well. We walked in and the hostess wasn’t there, so we waited for about five minutes before we were seated. Once we had a table we discussed what we were going to order. Five minutes passed and no one stopped by. We saw a waiter go to the table next to us but we weren’t acknowledged. Then ten minutes passed and still not a single waiter had stopped by to ask us what we wanted to drink. Yet again we saw another waiter walk by but we weren’t acknowledged. Needless to say, they weren’t busy and now we were pretty irritated because we were just sitting there with our menus doing nothing. After 20 minutes of being seated with no one acknowledging us we got up and our way out the hostess didn’t even notice we were leaving without having ordered. After we called the manager over to let him know what happened, he did offer to get us food but at this point we felt like our business was not needed there otherwise we wouldn’t have gone so long without a server acknowledging us.

We are come here often and always sit on the bar side. Almost every single server is great. They have never messed up our food and it’s always great and we have a complicated order bc we always order something that’s not on the menu but they always do it with a smile and comes out great! Stephanie is fantastic!

Well I usually don’t mind coming to this place but I’ve sat at the bar the last couple of times lately. These last two times I’ve been stuck being served by a female Bartender by the name of Martinez. She’s absolutely miserable!!! Horrible attitude when dealing with customers. She should be kept in the kitchen so she doesn’t have to use her non existent customer service skills. Guess I’ll be avoiding the bar when she’s working. Life’s not that bad, but if it is stay home and don’t work a customer service position!!!

I ordered the Classic Ribeye and I wanted it well done, but when I was eating it I could see traces of pink. There is a bar, but many of the people don’t make so much noise. They have these table tablets for kids to play on. It was much better than I expected it to be. The customer service is great, some food is a bit pricy but it is good.

TERRIBLE! Don’t ever eat here unless you want your butt to become an active volcano! Hostess was a very effeminate male with mousy hair. Didn’t care for him. This chilis is the opposite of what Michael Scott would find a suitable place for the dundees! I much rather drink sewage water than drink a margarita from this establishment! Never again will I visit a chilis restaurant!

I’ve never come here and got my order completely done right.
Tonight, we came in and sat in the lounge area — servers walk back and forth by us but no one acknowledged us so we asked the host if there was a server in the area. The host grabs someone, we put in our order immediately and waited a little while for our food. My fiancé gets her pasta and it has chicken on it instead of shrimp. They take it back, now it doesn’t have the garlic bread. They bring the garlic bread and the noddles are over cooked with under cooked shrimp.
If you’re in this area and looking for something quick, don’t pick Chili’s.

Food was okay but the appetizer took 20 minutes to get to the table. Of course as soon as they brought the app to the table the meal came 2 minutes later. I think I’ll skip this Chili’s from now on. Not the first time I have had not so good service here.

My boyfriend and I got a gift card to Chili’s for Christmas so we decided to go yesterday for dinner and some drinks. We sat in the lounge area and were served my Jennifer. She was THE worst server I have ever had. She was constantly checking up on the tables around us, but never had time for us. We place our drink order. The drinks were good. But then it took her about 15 mins to come back and get our food order and every time I attempted to grab her attention she didn’t seem to care.
When she finally came back to our table I ended up ordering a 6oz steak with broccoli and mashed potatoes. My boyfriend grabbed a new item called «Classic 6oz Sirloin Steak with grilled avocados and tomatoes.» When we got our order his dish was missing a few things… like the avocados and tomatoes. We complained about the dish and she complained with us saying that we didn’t ask for that. I work in a restaurant and I know for a fact that you should never fuss with the customer. Try to fix the situation. And she didn’t. If you do end up going to this Chili’s then you should simply order your food on the machine that stays on the table because the waitress of no help at all.

It was the worst ever the food was cold and tasted like it was days old this is the second time I ordered take out never never again and to top it of the staff are so rude and ignorant when you have to wait for your food at the bar they all ignore you

Well, I will never go back to this place. I was there for dinner with a co-​worker. I ordered a dinner salad and potato skins. Wanted the salad first and the potato skins as my entrée. Well, the potato skins came out first so I sent them back. The salad came out next. Now, done with the salad and out come the potato skins. I ate two of them and went to eat the third one when I noticed something. Looked closer and found a ROACH cooked with the cheese and bacon bits on top of the third potato skin. Got pictures to prove it. Spoke to the Mgr… he compt’d our meal. I stated that I would like a copy of the incident report that they would send to corporate office… gave them my business card and NEVER heard anything back from mgt there.
Please look first before you eat…

Went to dinner with my family last night. Food took forever to come, when we finally got the food my order was wrong. Got the hostess to look at it and she took it back to the kitchen to be remade. I was told it was being made on the fly but you could have fooled me. 20 minutes later I finally get my food. At this point I just want t go home as everyone else is done eating already.
Rosa was our server and she was very apologetic and it was clearly a kitchen problem so we still took care of her. My biggest issue is that my meal was not taken off the bill and I didn’t know until I got home or I would have made a stink right then. also when you have to remake a meal it would be nice if a manager came over and talked to us.
I guess I will be calling him today!

Love it !!! Great food great prices great drinks and great atmosphere. Check it out

Oh my goodness!
This was my first experience at this particular Chili’s and an «experience» it was.
The service was absolutely horrific!
I visited on Sunday, 12/​08/​2013, with my boyfriend & father; and I won’t ever be back.
Our waitress never even gave her name (probably out of fear of her identity being revealed here for her lack of customer service); our food was room temperature, the cheese on my boyfriends loaded potatoes weren’t even melted (that’s how cold the food was!); there was a woman breast feeding her child (completely uncovered) at the table directly in front of me; and getting a beverage refill was like competing in an Olympic sport.
The waitress didn’t apologize a single time. She seemed completely unphased by the fact that we were unsatisfied.
I asked for the manager and of course he profusely apologized and did his best to make things right. I really appreciated him for that and his efforts didn’t go unnoticed. Still, I won’t ever be back. Ever!
* EDIT 2÷12÷2014: The reviewer below me (initials L.M.) sent me a note saying «Mass Law allows women to breastfeed where they please… move to another state if something like this bothers you.»
I just want to let anyone offended by my review know that 1) regardless of law, I would consider covering yourself while breastfeeding in a restaurant where people eat a courtesy 2) I would never move because someone failed to be courteous 3) please refrain from messaging me in anger/​frustration/​whatever because our opinions differ. Unilocal is for objectively reviewing places based on your experience and this was MINE.

Came for lunch the other day and had a very good experience.
Had a server named Brandon show us to our table. Throughout the whole experience, he was an amazing server: attentive, prompt and always with a pleasant demeanor. We started off with just water, I got one with lemon. When I got it, it was kind of brown in some areas. didn’t look too fresh. I didn’t like the fact that we were seated in an overcrowded area but I get the fact that it’s easier to sit everyone in one area so it’s easier to clean, bus orders around and attend to the needs of the many.
Me and my fellow patron elected to get the 2 for 20 deal. I ordered the 6oz steak with sweet potato fries and corn on the cob. I asked for it medium rare and it was cooked to perfection! The sweet potato fries were great. the only downside was the cob which was dried out and looked as if it has been sitting under a heater for a majority of the day. The other order was their Mango and Avocado Tilapia with rice pilaf and string bean. It was overly seasoned and the flavor was too intense. The rice was bomb though and so were the beans. The appetizer was their Chipotle Chicken flat bread pizza (half order). it was AMAZING! I absolutely adored it. The next time I go, I may just get the full sized one for a meal.
Overall, the service was fast and pleasant (thanks to Brandon), the food was mostly great and the price was affordable. I tipped over the usual because the service was so good.

It’s a Chilis. In Chelsea. If that isn’t telling enough I guess you can read on.
I pretty much just get the healthy meal options here. Mango chicken and tilapia. Things like that. Usually the dishes are decent sized and somewhat healthy but they are definitely just barely a step above TV dinners. Flavor is lacking and what they do to add flavor is just dump some salsa on top of the fish /​chicken. These are afterthought dishes that work if you just need cheap food.
Drinks are ok — stick with beers to be slightly safer. For some reason I really like their chips. Go for the fire roasted corn guac dip. Pretty decent.
All things considered — we average out around the middle 2.5−3. They are open late so I’ll bump to hard 3.

Try the chicken flatbread & the skillet choc chip. Yummy!!! Cant finish it dont worry containers and take home for later. YUMMY…
Staff is always pleasant and food is great.
Manager is very nice.

Tonight we went to Chili’s and it was the worst experience ever. We got to the restaurant, and had to bus our own table. Finally after the waitress came over, she was rude and unresponsive. We finally put in our order, and eventually got our food 50 minutes later. The waitress said that the kitchen was «backed up» but all the tables that came in behind us got served.
The next amazing customer service experience was when the waitress was talking to her friends at a table, and when we asked for some refills she told us to «wait a second», spoke with her friends for another 5 minutes, then came to the table and greeted us with «yes, yes, yes!»
The final kicker for our night was that we had to wait 30 minutes for our bill, and once we finally were able to pay the waitress pocketed the money and rudely gave us back our cash.
Final thoughts: Terrible waitress and depressed staff

Love Chilis & Love that everytime I pull in the parking lot I get discouraged that the place is Packed…
Then I walk in & there are 10 people in the place, then I realize they all went in the Gym next door & just park in the Chilis area…
Went last week & they were having Trivia night on Monday @7… I was in the booth section & shouting out answers (prolly frowned upon)… But I will def be back for Trivia night…
The waitress we had that night told us it was her first night & I have to say she might have been one of the best waitresses I had anywhere… She continually refilled my water without me even have to do the long last slurp where you are sucking ice to get the waiter/​waitress to acknowledge you are out of beverage, yeah I didnt have to do that…
She was on point. My son wasnt eating his apples — so she brought him oranges without being attitudy Judy like most people are when I complain about my kids eating habits…
She was great & it made the place great, but this Chilis never had a complaint from me!