Alliance Express

This company is a band of absolute thieves. I used them for a year at an agreed-​on price. When the year was up, without notice, they delivered 158 gallons to my house and left a bill, charging TWICE the going rate for fuel oil. Fuel oil prices are around $ 1.60 right now, and they charged me $ 3.20/gal. I would not recommend a company that participates in this kind of gouging to anyone.

I signed up for their «capped plan» which means you will not go over a set price and when the price of oil is lower, you pay the current lower price.
WELL WOULDN’T YOU KNOW that my current bill is maxed at the set price. Current oil is 30 – 40 cents cheaper almost everywhere else, but not Alliance Express, they will max you for every penny they can.
They are good with automatic deliveries, so I’ll give them that, but after this heating season, I won’t be going with this oil company any longer, they just aren’t honest business people and I implore you not to sign a contract with these people.

I recently needed to replace a 40 year old boiler and I saw an ad from Alliance oil that they were offering installs a discount and that they would help coordinate any rebates from Mass Save. I was doubtful at first that I would get $ 1700 back from Mass Save, but I was proven wrong.
Mike in sales showed up at my house, and he looked at the boiler and told me immediately that I would qualify for the rebate program. He gave me the number to call, and Mass Save had a representative at my house the next day. They assessed the house overall, and looked at the burner specifically and agreed with everything Mike told me. Actually, I qualified for more because I was also getting a new efficient water heater all at the same time.
Mike explained all of my options for financing programs available to me and the processing was very simple and quick. The installer called and confirmed the installation for the following week, and that was it. All of that was coordinated within 3 days which was amazing.
The following week, the installation team showed up at 730AM as planned and by 9AM, the old burner and water heater were out of my basement and loaded on a truck and gone. In came the new equipment and by 3PM they were done. They walked me through the installation, checked all of the water faucets, and cleaned up perfectly. Soon after their electrician came by to tie up a few loose ends and he too was a true professional, and he also walked me through all of the safety and general operations.
Mike has followed up with me to ensure we were happy with the install and also to make sure I have all of the paperwork needed to claim my Mass Save Rebate money.
Thanks Alliance for making what I thought would be a big hassle a simple job. Looking forward to saving lots of money on my heating costs this winter!

I signed up for automatic delivery and they let my tank go empty twice. Took 2 days, the first time, to come fill after I made an emergency call. I scheduled an oil delivery the 2^nd time fearing it would go empty again and they haven’t shown up yet. It has been more than 3 days since my order and I called them twice for emergency delivery since then, but now the tank is empty again. They advertise that customers do not need to monitor their own oil levels, but they clearly are not either. I preemptively ordered oil and they still fail to prevent my tank from going empty. It’s the middle of winter and heat and hot water would be nice. Now if my pipes burst, would they take responsibilty? Probably not. Their customer service representatives are terrible and always have an attitude. They didn’t even offer any real apologies or any type of concessions on price for their screwing up. I will never use them again and I’m counting down the days until my contract is up. They don’t deserve anyone’s business based on how they conduct themselves.

Same experience as other posters. They are constantly $.50 a gallon more expensive than other vendors but have no working phone lines for customer service. They ignore my emails. I’ve tried multiple times to cancel the service but they keep delivering oil and sending bills

Stay away from this company. And be sure to call them when your contract ends to ‘STOP’ automatic deliveries. They made a delivery after my contract ended and wanted to charge me more than a $ 1.50 per gallon than the current local rates. Than they try to tell you people pay more for their service because they allow you 30 days to pay??? REALLY??? They are price gouging! Plain & Simple!!! I haven’t seen (1) single positive feedback for these people! Anyways, I cancelled my so-​called ‘Automatic Delivery’ and had them adjust my bill. Stay away from them — YOU’VE BEEN WARNED!!!

I was a loyal customer for 10 years. I paid my budget plan every week. Never missed a week. But the very first time I needed them, I experienced horrible customer service. The treatment was so despicable that I cancelled my account right then and there. What this company seems to forget it that there is a lot of competition in their industry. Stay away!

ABSOLUTELY DO NOT USE
Same exact issue as Laurie C. — I did not renew my contract and they continued to deliver. They just delivered 100 gallons (which is absolutely impossible as I have a 250 gallon tank and the needle was at ¾, but that’s another issue). Filing a complaint with the BBB and the Consumer Protection Agency right now.
DO NOT USE

These guys are truly horrible! The reports of lies, downright rudeness to customers and arrogance are completely accurate. They delivered a load today even though my contract expired, charging $ 4.69 a gallon! Prices here in east central mass are a full $ 1.00 to $ 1.20 cheaper. This is the THIRD year in a row this has happened. I’m going to the BBB and I’ll try to get some money back from them, not likely. They have zero customer service/​satisfaction skills, the first woman who always seems to answer the phone is singularly the WORST person you’ll ever likely talk to that represents a business. They should put her in a field to eat grass along with the rest of her «herd».

This company obviously has a history of lying (seeing the reviews).
I’ve just finished filing my complaints with the BBB and the MA Consumer Protection Agency.
My story: I ordered 100 gallons (I have the receipt to prove it) and they filled up the entire tank. When they sent me a bill the for extra oil, I wrote them a letter explaining the mistake. No response. Just additional letters requesting the balance. I finally spoke to a guy on the phone. He first accused me of using all the oil (lie) and then agreed that because I’m a renter I could pay the balance next winter if I’m still living here (no apology, but I was willing to accept the compromise).
I continued to receive threatening letters in the mail and a threat to spend my claim to a collector. I wrote them AGAIN and again received a blanket, boilerplate letter.
Only AFTER I got the consumer protection agency involved did they stop sending me threatening letters. Still, no apology and no effort on their end to make things right (at least a discount is in order with all the hours I’ve spent fighting THEIR MISTAKE).
Do not ever use these clowns. They’re out for blood.
Anyone who’s had a similar experience, please file a complaint with the BBB (
) and MA consumer protection agency (1−888−283−3757).

These guys are horrible! My furnace kicked the bucket in December. I had a brand new furnace installed to the tune of $ 10,000. There have been at least 8 service visits, including a recent visit from someone who had to clean the soot out of the chimney after having a bowel movement in my bathroom while reading the service manual. The heating system is still not working properly so I called in another company. The report of what wasn’t done correctly is twelve items long! I am canceling the contract and moving on to a different company. Alliance has no idea what they are doing and almost poisoned me in the process of pretending they have a clue!

Am on a budget plan with a positive balance when Alliance Express said they needed to increase my monthly budget amount. I reminded them that a positive balance existed. They backed down saying the «computer» automatically does the adjustments, but this time it would not happen. After reading the above reviews am now looking into switching to another oil delivery company. Am worried about the same «issues» happening when I cancel Alliance Oil.

In my experience Alliance Express has an agressive marketing operation that low-​balls for new customers ($ 3 per gal.) and makes up the difference from old customers ($ 4.70 a gal.) If you do not pay attention you will pay a fortune to subsidize their marketing.

DO NOT USE.
This company not only automatically delivers CONSTANTLY, but they also called to tell me they were upping my monthly budget because they were concerned about my usage. Though noting that I had already paid for more oil than I’d used, they suggested that I was using more versus the previous year. I caught the woman in a lie TWICE reminding her that neither myself nor my landlord used their company prior to my contract. I then notified them IN WRITING that I would no longer like them to deliver oil and that we would not be needing their services after the contract. They continued to deliver, renewed our contract automatically, and are billing us for money saying we used more oil than our budget paid for.
LIES.

They were okay… just an oil company with an expensive contract for automatic delivery… but then… just try getting out of the contract. The year is up. I don’t renew, and they still deliver, but at whatever price they want. I signed a new contract with another oil delivery service and Alliance still delivers, and now I’m in violation of the new contract! I’ve been informed that this is a standard practice for this company. Buyer Beware!