Chantilly Place

Place is a joke and the attendants were less than helpful. Alterations is a lie and a rip-​off I decided to give this place a look and I did find my dress but with the sour faces of the workers. I bought my dress fine … when alterations came and the lady was going to take this and that in and etc. and gave me the price. So they kept on postponing my alterations to the day that was so close to my wedding. I’d figured since many people gave decent reviews that I had faith. Only to find out the alterations was way more than I was initially informed and she didn’t even take what she was going to take in. I almost cried and the owner knew but I was so upset and disappointed that I paid and left and got married the next day. She also lied to me about my veil that I wanted a specific length and said she couldn’t accommodate that and that the lady knock off a few inches. When I confronted her she said that was never the case and etc and this was 2 days before my wedding because they kept on assuring me that everything is what I wanted. I wish my dress fit me better, I told others to go there and look around but DO NOT DO NOT get your alterations there and whatever they say I would write it in paper and make them sign it as an agreement. That is how upset I am and I now understand why it became a smaller shop than original.

Even though I did not end up buying my dress here, I still wanted to write a review for Chantilly Place and Colleen (owner).
This bridal shop is quaint and quiet, but I loved every minute of it. Colleen and her staff are amazing, from pulling dresses to giving advice. They are laid back and accommodating. They have a great selection of bridesmaid dresses, MOB dresses and wedding dresses. I found a few wedding dresses that were frontrunners for me here.
This is the kind of place where they pull dresses for you — so if that is not what you are looking for — then beware. They do not let you browse and pick what you want to try on (which I actually enjoyed). Colleen knows her stuff, listens to your preferences and pulls dresses that exactly on point.
I would highly recommend any bride to stop into Chantilly Place. A great little and local shop with friendly service! Five stars for me. Thank you Chantilly Place!

Dress alterations here are such a joke. Was quote $ 65 when I dropped off my dress after alternations paid over hundred. Staff is bored to say the least and totally uninterested in helping you. My dress wasn’t even ready when I came to pick it up after they had it for over 3 weeks for a hem. The hem wasnt even done right. Go ANYWHERE else.

She is a wedding dress guru. More of a therapist/​mind-​reader than a shop owner. She saw what I liked/didn’t like about dresses and played off of that, pulling a better and better dress for me each time. She was honest, and gave her opinion when I asked for it. She gets a feel for you and your personality instantly and isn’t trying to sell you something, she is trying to find something to make you feel great. I was SHOCKED at the price range of the dresses and ended up buying a $ 1200 dress when my budget was 5 grand. Her dresses were gorgeous and JEEZE did she know her stuff! As soon as she heard my likes/​dislikes she would tell her assistant/​cousin (?) hey you know that new blah blah dress we got in with the blah blah and would pull essentially exactly what I wanted– or at least thought I wanted… and then. THE ONE. Holy crap she couldn’t have nailed it better. Nail on the head, instant THE ONE. After a bunch of dresses she pulled based on my likes and then to please my PICKY (read, vocally judgmental) Grandmother she brought out something totally different than anything anyone described wanting to see me in and everything I could ever want. Unusual– but not weird. It was like she knew the whole time and was just waiting to pull it at the perfect moment, when my ‘entourage’ (grandmother and mother) were already a bit worn down. My mom loved it, and I LOVE it more. Some of these reviews are so off-​based. Saying she pulled dresses way over a very reasonable budget– there is NOTHING there that is over-​priced. She was awesome, and I am so beyond happy that she found THE perfect dress for me.

Chantilly used to be my go-​to place for formal wear and bridesmaid dresses. I can honestly say after my last experience I won’t ever go again. I wasn’t listened to for a second while I tried on dresses. I really shouldn’t have even purchased a dress from them. They tried to convince me to go two sizes bigger than I did. Ended up spending well over 100 to get the right fit because it was still gigantic.

I am SO happy with Chantilly Place, particularly the owner Colleen. I fell in love with a Maggie Sottero gown online and called multiple bridal stores throughout MA to see if they had it. No one had it, and no one seemed interested in trying to help me find it. Then we called Chantilly Place. They didn’t have the gown, but Colleen said she could get it for me; and she did.
When I went in to try the gown on I loved it right away, but since I had only tried on that one wedding dress ever, I wanted to have some dress-​up fun and try on a few others. Colleen was happy to help me try on a bunch of other dresses just for fun, and boy was it fun! I ultimately ended up purchasing the original gown she had brought in for me.
It has been an absolute joy working with Colleen over this past year. I had 3 dress fittings with 2 rounds of alterations needed, and my dress was absolutely perfect by the end. I always looked forward to my fittings of course for the obvious reason that I got to see my dress (!!), but also because every time I went into the shop I felt like I was visiting a good friend. Colleen is so bubbly and sweet, but SUPER professional. My mother chose to buy her «mother of the bride» dress elsewhere, and not once did Colleen pressure my mother to buy a dress there, nor did she ever mention the fact that my mother bought her dress at a different store. This really wowed us.
The shop moved to Chelmsford during the course of this past year (which Colleen made sure we knew so that there was no confusion when I went in for my 2^nd dress fitting). The new shop is much smaller but has the same amount of inventory. It is in an old historical house in the town which is super cute.
Overall I found Chantilly Place to be affordable and convenient, but ultimately it is the amazing service, with the professionalism and sweetness of Colleen, that makes me LOVE them. I wanted to make sure to recommend them to everyone!

I have to say, this is one of the places I brought my sister when we were looking for a dress for her.
The first floor is for bridesmaid, mother of the bride, special event and other dresses. The wedding dresses are downstairs.
When we got there, we weren’t really sure where to go, but was pointed downstairs by one of the ladies behind the counter upstairs. She said someone would be down to help us out.
Granted, we didn’t have an appointment, but it was a week day and there was no one else in the bridal section of the store. We looked around and must’ve waited 15 minutes for someone to come down.
My sister also needed something off the rack, which whittled down our choices. The woman did help us out, but what she mainly did was help my sister into two dresses that were similar to what my sister wanted. She left us to decided and disappeared.
Needless to say, we left. But I have to say, customer service? Stinks here.

I’m a lifelong resident of Lowell, and try to be a supporter of the downtown businesses. It’s killing me not to be able to recommend Chantilly Place to other area brides. I purchased my bridal gown at the now defunct Priscilla of Boston, but still need a veil, shoes, mother of the bride dress, and other accessories. Great chance to patronize Lowell’s very own «high-​end» bridal salon right?
If only I were given the chance.
Instead, I was greeted with a piece of loose leaf taped to the door. Blue high-​lighter informed me to go downstairs for a salesperson. Ok, people get busy, so downstairs I go.
I enter into the salon area and hear women talking very loudly about some personal issues while doing alterations. I say hello, but am ignored. In turn I do my best to ignore the litany of complaints about an ex-​husband/​boyfriend/​whatever. I continue to peruse the selection of veils while waiting for the mythical salesperson to appear.
Nothing.
After five or more awkward minutes I decided to head out. I poked my head into the alterations area to let them know it seems like the salesperson had left.
After being told to hold on, the salesperson finally graces me with her presence.
No thanks, if I’m spending several hundred dollars with you. I don’t need to feel like I’m inconveniencing the employees. I understand helping out the alterations team when business is slow, but be aware of what is happening in the store.
I’ll try out some of the other stores in the area instead.

My daughter found her bridesmaids dresses from Chantilly Place’s huge inventory of dresses in April after looking at bridal shops all over New England. She explained what she wanted and the price range and Colleen (the owner) pulled out the perfect dress right away. When the dresses came in one was way too small for one of the girls. The reason it was too small was the fault of the bridesmaid and no fault of Colleen. I won’t go in to how this happened, but I will say that Colleen handled it like a pro, with a smile on her face. This was a very sticky situation between 2 families about to join by marriage that could have blown up in to a Jerry Springer moment and Colleen calmed the bride and settled the families and ordered a new dress.
On to part 2 of our experience with Chantilly Place. When I tried on my dress last week to try out some jewelry the boning on the dress ripped through the side seam. The way the boning came loose looked as if it couldn’t be repaired and they agreed at Lord and Taylor where it was purchased. It’s now 2 weeks before my daughter’s wedding and I have no dress! After looking at as many department stores as I could in 24hrs I went with the bride and my other daughter who is the maid of honor for her final fitting of her bridesmaid dress. I told Colleen my story, thinking she would tell me I was out of luck since it was so late. She said not to worry, we would find a dress and I would have it before the wedding. She was right. After spending SO much time with me trying on dresses we did find the perfect dress and I pick it up today.
Everyone at Chantilly Place is fantastic to work with. They bend over backwards for you and make you feel SO special. Skip the bigger Bridal Shops in Boston and head over to Chantilly Place. You will be happy you did!

This place is NOT «Closed»
Sooo, I checked this place out before meeting up with my friend some tapas and drinks
It’s located in the increasingly cute and growing downtown Lowell situated on a street corner.
I enjoyed looking through their selection of wedding dresses. All in reasonable price range averaging around 1200. I actually went in there to just look at designs and fabrics in prep for my making of my dress :)
I actually immediately told the lady at the store that I am just browsing as I plan on making my dress. She was soooo nice and encouraging, and had kept saying it’s better to make your own. So that definitely boosted me up! :)
The selection was mostly from Jasmine, Casablanca, and Maggie Sottero … and their own label that the prior owner designs and seamstresses make on location. My favorites ended up being their own label!
Then I browsed into the bridesmaids and mother of the brides dresses, and selection had a lot from Alfred Angelo and Bill Levkoff. Pretty good selection there too.
Upstairs or on the main level, there is prom dresses and other special occasion dresses that I was not able to look with the short time I had.
I definitely will have to browse again another day!
They are a «knot pick» for past few years too … pretty neat!
They also have designed dresses for Miss Americas, Miss USAs etc. If you also have a dress envisioned, they can make it happen! That will be my last resort if making my dress is not a success: D