catalogfavorites

Terrible phone service– long waits, just to get transferred back to the phone tree where you’ll eventually get transferred to a full voicemail box. Also, problems hearing their representatives, if you actually get one on the line, due to a defective phone system with major echo problems.

Never again. You write to customer service, with a timely concern, and they don’t answer you for days, long after your stuff has shipped. When they do answer you they’re rude, they don’t acknowledge the problem, OR the fact that their delay in answering has now caused more problems. They ignored 4 emails of mine, on successive days, before they finally answered the first. They never responded to the subsequent ones. Of all the fun magazines around to shop for gifts in? I can absolutely live without ever opening this one again. Straight into the recycling from now on.

I’ve ordered several items from this company over the years and I’d never had a problem until now. This time I ordered a winter jacket, which I desperately needed because my old one was becoming threadbare (it was mostly the lining, but still…) — and Catalog Favorites had one that’s quite similar, plus the price was good. It arrived within the predicted amount of time — but I discovered that some of the buttons from the lining were literally «hanging by a thread». Since I’m the one who paid for the item, I didn’t feel it’s my responsibility to have to sew the buttons on — and I also think their quality control is non-​existent.
I called and spoke to a really nasty woman (and I’m referring to her demeanor [i.e.; not the information she provided, since she had no control over the company’s policies]) — and she told me they don’t do (UPS or FedEx) pick-​ups (meaning, I’d have to bring the jacket to the post office myself [I say post office, since she said they’d only reimburse for the cheapest shipping cost — so that would leave out UPS and FedEx]). I told her there was *no way* I was going to walk the long distance to the post office and wait in a long line when it was *their* fault — but when I got nowhere with her, I insisted on speaking to a supervisor. She purportedly connected me to someone, but all I got was a voicemail — so I called back and got ahold of a much nicer person, but there was still no change in the situation. I therefore said I wanted to just return the jacket and get a refund (instead of having them send me a replacement). She told me they might not reimburse me for the cost of having shipped the original jacket to me (**I** paid for the shipping [$ 12.50]!) — so I then requested a supervisor. She connected me to *another* (supervisor’s) voicemail, at which point I had no choice but to leave a message. That was three days ago…
At this point I’m keeping the jacket (and sewing on the loose buttons) because the return process is absolutely ludicrous and I need the jacket — but I’ll never again order from this company.

Terrible company, terrible service. I ordered my item 3 ½ weeks prior to Christmas, and got a confirmation email telling me I would receive it in 5 – 9 business days. I ordered from other sites and got those all in a timely matter. Not Catalog Favorites! The day before Christmas Eve, I called to see what the deal was. First thing the customer service rep says to me is, «Oh, its lost.» I get worried and tell her then I need a refund because this is a Christmas gift and I’ll need to go get something else now. Then she tells me, «No, maybe it’s not lost. It takes 2 – 3 weeks to get to Alaska.» Well, first of all, no where on your website or email does it state that, and why would I get a email confirmation AFTER my payment and shipping address is given, saying to expect it in 5 – 9 business days?! All she had to say to that was, «Not Alaska. That takes 2 – 3 weeks.» Okay, fine, well it’s been over 3 weeks! Where is my shipment? She just played dumb with me until I asked to speak to a supervisor. She then transferred me to a VOICEMAIL. It’s been several hours and I still haven’t heard back. I will NEVER use this company again, and would recommend everyone to STAY AWAY!

Placed an oder on a Sunday and paid for FedEx overnight. didn’t receive order on Tuesday (promised date) so I sent an email that went unanswered to customer service… Called customer service on Wed and was on hold over 20 min and was told my card did not go through. it DID. Her solution was to re-​run my card… so now I have been charged TWICE and don’t have my order 4 days later. I called my bank and was informed that the first charge DID go through but that they immediately tried to run my card 3 more times and those charges were declined (thank GOD). So I called customer service AGAIN, was on hold for 25 min. told the person who answered what happened and she placed me back on hold. no one picked up. Now I have to dispute BOTH charges with my bank and not get the items that I ordered, which showed IN STOCK which is why I chose to overnight them and pay the extra delivery fee. I have sent 2 emails now to their customer service, neither of which has been answered. DO NOT ORDER FROM THIS COMPANY!!!

These short-​sighted companies that charge shipping based on the dollar amt. spent DESERVE LOSING BUSINESS. THE PRODUCT WEIGHTS 3 OUNCES.
THEY WANT $ 12.50. FOR SHIPPING. When will these horrific execs realize that
people are not as stupid as they.

Placed a order for $ 37.90 waited 30 days no order was received. Made a phone call to catalog favorites and was told product was on back order and I would get my order next month 30 more days to wait. Next month came and still no order was received. I call again and let them know I want a full refund, was told I would get that refund in 7 – 10 days I wait 16 days I still have no refund. I call back to find out where the refund is and I’m told they have never seen an order for me therefore no refund. I had to get copies of my check and fax to them and 16 days later I still don’t have a refund. Back on hold waiting for someone to help me Terry the supervisor tells me NO check has gone out and that Sherry the supervisor dropped the ball, so here I wait some more will I ever get my money?

I ordered from this company and got a confirmation email saying it would arrive at my house in 5 – 9 business days. It didn’t so on day 12 I called. They told me because I live in Hawaii it takes 3 weeks. No where on the website did it say it was going to be 3 weeks, nor did my shipping confirmation email. Then, my order finally arrived and it was the wrong item. What a waste of my time and money. NEVER shopping with them again. Horrible. And customer service plays dumb and passes the buck. Complete scam.

I ordered from this company on 11−9−10. Never received my order. Ordered a replacement order that was to be shipped next day air on 12−13−10. did not receive this order either. Don’t shop with this company their orders never make it out of the warehouse!!!