Subway

Thursday morning (7.16.15) @ 10:45am
This Subway is located in the foodcourt inside the Galleria Mall.
As I’m walking up to the station, I noticed no one was there to greet me. As I’m waiting I see a mess of lettuce & cheese that was scattered over the countertop. I finally had to say excuse me to an employee who was in the back. I had orderd the footlong steak & egg flatbread. The girl who took my order seemed to have an attitude or just not happy to be working. As I had to repeat my order to her… she was fusing with broken egg pieces that should have been thrown out. She seemed as if she didnt want to go get more eggs so I told her I would take the yellow egg over the white eggs I requested for. Once she put the sub in the toaster. She wanted to cash me out. While she checks me out I noticed she was still wearing her gloves. I didn’t say anything because I figured she was going to change them afterwards. After about a few minutes of computer issues another employee came out to help her as the toaster had already beeped. As the 2^nd employee gave me back my credit card, the 1^st employee pulled my sub out of toaster and went back to help at register again. As I started to get aggregated because now my sub is sitting out & I see fruit flies fly over uncovered food and my sub. The 1^st employee starts swearing and is complaining about the computer and rudely ask for my card again. She then slides over my sub and presses down on the meat to flatten it as Im being cashed out by other girl. My mouth dropped.. Because she had the same gloves on. Now, there were a few customers behind me. I wanted a new sub, I was hungry but didn’t want them to wait or hassle for a refund.
I immediately called to speak to a manager to be told there wasn’t one on that day and to call back the next day. I tried to return it the same day to 2 different subways. the one on Union Rd (airport plaza) & on Delaware Ave (Marshalls plaza) to be told again no managers on and no refund! I needed to go back to original store to get a refund. I was extremely pissed. I was HANGRY!!! (Hunger+Angry) I eventually threw away $ 8.59. & ate at Chipotle.
I did call customer comments line (800.888.4848) to complain to an automated system. I also, did a survey (
). They sent me an email for a free cookie but had to be at same store I put compliant in. I deleted that real quick! Never again. haven’t at Subway since. 9.13.15