PetSmart

I’ve been to all the Petsmarts in the WNY area and this one is by far the worst! The staff is extremely unfriendly and not willing to help or explain things. This bitchy blond girl gave us a look of disgust when my wife and I entered the store. We had several coupons and this same bitchy blond said she scanned all the coupons, which she hadn’t and then wouldn’t show me on the receipt where the coupon savings were. She just said its there. We will never visit this location again. We only went here because it was conveniently located next to the craft store we were going to as well that night. Don’t waste your time at this location.

PetSmart is a little more expensive than some of the other pet stores around Buffalo, but I’m going to go ahead and give them a higher rating simply because of the Grooming Services offered here.
My puppy was in desperate need of a nail trimming, which was among one of the few walk-​in services they offer at this particular location. Bringing her in the first time required for them to check her rabies vaccination records, and putting all of mine & her information into the computer took only a couple of minutes. My puppy was nervous to be in a new, strange place, which only had two or three other dogs in the room at the time, all of which seemed relatively calm and happy. The groomers recommended that I leave the area while they clip her nails, since she would likely act a little more calm without feeling anxious about how I wasn’t anywhere near her. I stepped out and went off to check out some of the pet supplies in the store, and not even three minutes later I was being called back to the groomer’s.
I had feared the worst considering how suddenly nervous she had gotten, but it turns out they were all finished! My puppy did so well with them, and I am so pleased with how well they treated her. They recommended I bring her when it’s not as busy next time when there aren’t any other dogs (she always just wants to play with them when she sees them), and the groomer gave me her name on a business card to ask for her next time.
Even after we got to walk around the store a little bit (got the puppy a new toy for being so good), I noticed how kind the staff was with treating my puppy and it felt very good to know that they not only appreciated our business, but they appreciated being able to meet my dog as well. I’m definitely bringing her here for grooming in the future.

This review is for their obedience school, not the store:
Came to this location for dog training. Marty was our trainer, and he is the man who certifies other pet smart employees in the area to become trainers. He is very knowledgable and I saw so much improvement in my dog, and all the other dogs in the class. It was a fun environment and I would suggest it to everybody.