Enterprise Rent-A-Car

I rented a min van. I have rented there before several times. The staff is excellent. They were helpful and friendly and quick.

We were very very pleased with the service and the cars that we have always gotten, at Cheektowaga! Pleasant, accommodating, friendly and customer oriented!

These guys get 5 stars for taking my misbegotten rental back without any hassles. Friendly service.

This place is awful… If i could give it a negative star I would…
I booked my car at 3pm for pick up at Depew station and I called them at 2:20pm letting them know that my train was running 10 minutes late. The person that answer the phone say they are closing at 3pm. I called them a day earlier (Friday) to confirm that we need to be picked up tomorrow (Saturday) at 3pm and the guy say it was not a problem and he will make a note letting the person know tomorrow. The person that answer the phone gave me the airport number to call so we could rebook our car. I was very disappointed on how irresponsible they were. I called the airport and no one picked up. I called the airport like about 10 times. I called back asking what can she do in her end and because i would be stuck at the station without a car and i would only be here for a weekend. She asked for my number and she would call the airport and she will call us back. 3pm past and no response, so I decide to call and no one answers.
They do not go the extra mile for their customers which was their slogan.

Wonderful. courteous, professional and prompt service. Since my 1^st experience with them I have been hooked! All of the staff, from Charles the Manager to Scott the Assistant Manager and through the various agents and even the support staff are friendly and efficient. Overall a highly winning team! I am a regular renter and if you try them, you will be also!

Enterprise Rent a Car is blatantly engaged in bait and switch behavior. No one should trust this company.
On Saturday November21st 2014 I made an online reservation with Enterprise to get a rental car to be picked up November 23^rd and run through November 30^th 2014. The cost with tax was $ 235.80 On the morning of November 23^rd the Enterprise office called to tell me that although they had my reservation they did not have any cars at their location and there was a waiting list where I was unlikely to get a car for several days. The employee could not tell me if there were any cars available at any other nearby locations. So I called the national Enterprise booking number. Again, they could see my reservation with the agreed upon price. After an hour and a half of talking with various reservations staff who could not help I was finally connected with a Customer Service Manger named Lillian. I was told I could get the same style car I had reserved at an Enterprise location 5 blocks from the original location for a cost of $ 325.09 for a week’s rental. I reminded the Customer Service Manger that Enterprise had agreed to reserve a car for me which they did not do. I reminded the Customer Service Manger that the cost of the weeklong reservation they had agreed to was $ 235.80. And now that Enterprise had made the mistake of not actually keeping enough cars on hand they were asking me to pay close to a 30% increase in cost by going to another location 5 blocks away. The Customer Service Manager answered «Yes, that’s what I can do for you.» I asked her to honor the originally agreed upon price and she said she couldn’t.
I did not rent the car from them.
This company clearly overbooks their reservations and then pulls a bait and switch charging more to people who clearly need a rental car immediately. At minimum this is dishonest, at worst it is illegal

Had a rental from Enterprise when my car was in the collision shop. It was an easy process to get it set up through Geico (not my insurance, was that of the guy who hit me and took liability) and also convenient as they are attached to Gabe’s Collision. All of their agents were professional, friendly, and got me in and out both when I was picking up and returning quickly. While only a compact was covered through insurance, I got a basically brand new Fiat. I have been happy with other experiences with Enterprise and would return here if needed.

I have dealt with this Branch of Enterprise extensively for some time, and I can strongly recommend them. Manager Charles and his team are friendly, fair and flexible. When travel plans can get crazy, they respond in a most courteous and professional manner, always wanting to help the customer. Having dealt with many Branches from various firms over the years, these guys are first rate. Enterprise should be proud of this team.
Paul H. Bast

When we say «Give me the Out The Door Price», and you do, and then
hit me with fees when I return anyway, doesn’t make for a happy customer. I’m tired of being upsold and fee’d out. I did appreciate the free bottled water. By the way, The state of NY and Buffalo airport will charge you 13% rental tax and 11% airport taxes when you rent here.