Delta Air Lines

Flew with delta probably around 10 times and I have to say, I was not pleased. A lot of problems with flight cancelations, refunds, getting on the next available flight and having my baggage fly away without me. Just not happy with these guys. I suggest you order a flight with US airways and stick with a direct flight instead if that’s possible in your case.

So I normal don’t fly delta. I have to say I’ve unimpressed. I paid to upgrade my seat at the counter and selected my seat only to board and find my seat was given to someone else! I paid for a window economy ply set was placed in the isle. Why want the person next to me bumped to the isle? Or Delta just not give your seat away. The people at the gate should not be able to rearrange passengers seating! I won’t be flying Delta again.

It was one problem after another with this airline for mine and my boyfriends trip to Orlando, FL. Our flights kept getting «cancelled» email after email from you telling us that our flight numbers changed. Then we fly out from Buffalo, NY and our bags magically miss our flight to Laguardia when the flight from Buffalo left late anyway! We almost missed our connecting flight in Laguardia because of the lateness of the plane from Buffalo. We were also on the tiniest plane known to mankind and it was «completely full» so we were mushed with all these ridiculously sized carry-on’s people had. Finally we got to Orlando, where we waited 20 minutes for our luggage that didn’t come. Why were we charged $ 25 per bag if it wasn’t able to be picked up at the time of landing?! The only positive was that we were able to have them delivered to our hotel that night. Maybe a refund for our bags would have been nice. Then, while coming home I had a fragile item tucked away in my boyfriends bag BETWEEN CLOTHES and it still managed to get broken because the woman at the bag check threw the bags on to the belt without a care in the world. When we arrived in Atlanta I asked a Delta employee directions to the next gate, she rudely responded with «follow the signs». Lastly we get back and it takes another 20 minutes to get our luggage to go home. So incredibly disappointed. I will never recommend this airline to any friends or family. I wouldn’t recommend them to my worst enemy. I work in the hospitality industry, and this was the lowest and worst service I have ever received!
I’m giving one star simply because you can’t give zero and they delivered our luggage to our hotel. That is it.

This is a review of the airport, not necessarily Delta Airlines.
The gate didn’t seem to have much seating — I ended up on a bench near the exit for the flights that didn’t have an actual jetway, or whatever it’s called. Airport amenities were sort of lacking, although there was a Which Wich nearby that was pretty packed.

Well, this review is really not about Delta Airlines as a whole but more about their terminal presence at the Buffalo airport. Being born and raised in Western New York I always found it humorous they call this an international airport for after you branch out and begin travel the world you realize this airport is the size of most regional airports. However, Buffalo airport has its own charm but you don’t find at other locations. Flying in and out of your often I find that the majority of the time their restrooms and general cleaning exceed that of most every other regional and international airport. I’m a big fan of Delta flying with them as often as possible and uncertain if they paid for any aspects of the décor from within their terminal. I will say though this part of the terminal is very relaxing and even includes things for kids to do thanks to Fisher-​Price. One thing I love is at the very end of the terminal you can sit in an old-​time rocking chair and enjoy the view of arriving and departing aircraft as you look out 180° worth of windows around you. It’s so cool there are rocking chairs throughout the terminal. The Delta agents working in this terminal are little more relaxed and approachable however they are not always the friendliest, productive, efficient, or welcoming which is kind of sad considering the small size airport this is and how nice the terminal is. For this review my four stars go to the terminal itself and even though I’m a huge Delta fan I feel the service they provide at the Buffalo airport is only worthy of three stars and hope at some point they work to address their customer service challenges. Good job Buffalo airport and Delta let’s step it up.

This is a great airport: easy to get around, lots of food options (and not just chains), clean bathrooms, and the security line moves quickly. I liked checking a bag at the gate: saves a lot of time and fuss.

Honestly one of the best airport I’ve been too. They offer cheap parking, shuttle bus rides and very friendly staff. The process was quick and thorough and got into the flight with no issue.
This airport offers a few restaurants to keep you hydrated and full while waiting for your flight. They are also very organize and intercoms are clear with clear announcements.
The best part of this airport is the free wifi and he convenience of checking emails and sending out text. Bring a Canadian phone line we need this feature.
It’s a delight booking a flight from buffalo, cheap prices and convenient amenities. Good job!

If I could give them 0 stars, I would. Awful, NOT A GOOD AIRLINE FOR FAMILIES, under-​age minors, or people with disabilities. Planes are FILTHY, I got sick from the tap water they served and the peanuts were expired. When our flight was canceled and we had to be rebooked, they put 2 of our party’s children ALONE and their parents on a flight 24 hours later! It was so unbelievable, I didn’t think it could get worse. On our first flight, we had to attempt 3 landings because the pilot was «new». Yikes. The woman in front of me was in an emergency row. The flight attendant asked her if she consented to the responsibility that goes with that row and the woman stated that she was confused and asked «what am I consenting to?» The flight attendant rudely said, «we’re running late, just say yes». Thanks– I’m glad our safety is in the hands of someone who doesn’t know what their emergency row responsibilities are.
THEN, our returning flight was canceled due to weather, while we watched other airlines take off to the same city. We were forced to wait overnight. We were rebooked on a 6am. Then, on a sunny 70 degree day (in both arriving and departing cites) that flight was canceled for a reason they would not disclose. No email notifications, phone calls, nothing.
They separated our family by putting the MINORS ALONE on the next flight and the parents on a flight 24 hours later! Outrageous. When we politely asked for assistance, we were greeted by rude delta staff people for hours.
Do yourself a favor and avoid booking on delta at all costs. Pay a little extra for a different airline that actually shows professionalism, courtesy, and respect for families.

Delta you did a nice job getting me to Buffalo

Nice looking airport with great lighting and signs. the rental car location is right across the street, you dont even need to take a shuttle! LOVE IT

Bookings agent saved us a bunch of money when he redid our itinerary. We flew out to JFK on a Delta regional jet, flight 347. I must say that I am executive platinum with American Airlines and I have flown a lot all over the world and the flight attendants on this particular Delta flight were professional, extremely accommodating and friendly. I would fly Delta all the time if I could be guaranteed that this flight crew was on board.