Residence Inn Chattanooga Near Hamilton Place

Beautiful room! Everything very clean and neat. Staff was nice. Furniture and decorations were very modern and the entire hotel looks very clean.

What a shame to have to say I won’t be back, because there’s a lot to love about this hotel. Rooms are clean and spacious, well furnished and in good condition. The lobby is beautiful, the fire pit is a nice touch, and the breakfast spread is above average for a spot like this. When it comes to the building and facilities themselves, I’m a very happy guy. First impressions were that this would be a five star review. If all you want is a clean and comfortable room and some meals included in the rate, you’d be perfectly fine here, and I’d highly recommend it. It’s also ideal for having folks over, because the suite is extremely roomy and the full kitchen means you could live here for quite some time without losing your mind.
And lastly, it’s a pretty decent value all things considered.
Unfortunately, the staff here have been a complete disappointment. When I arrived, I saw that Residence Inn still offers this «we’ll shop for you» service, where you give them a list of groceries, and they’ll buy it and put it in the room for you at cost. I’d never actually tried using this, but I did have a few things I wanted to grab during my stay, so I wrote up a list, and took it to the front desk.
I should have known it was going to go south, because the staff member looked at me like I’d grown two heads and didn’t know anything about the service. I very nearly gave up right there, but they asked each other about it and eventually someone in the back knew that this was something the hotel apparently did offer. I provided them the list, asked if that was all they needed, was told «yes,» and went about my day.
Last night, I returned to the room after a long day with the family. I walked into the room and noticed that not only did I not receive the items from my list, but I hadn’t even received housekeeping service. I returned to the front desk to find out what was going on, only to be told that the «yes» from last night should have been «no,» because I didn’t scribble a signature on the bottom of my shopping list. It’s clear that what we have here is a case of staff not knowing how the process works, since the people I left the list with clearly didn’t know what to do with it. These things happen. But I was very surprised to hear that it was actually my fault that they didn’t buy the stuff for me, since apparently they had been trying to contact me all day and couldn’t reach me. I don’t have any missed calls on my phone, and I don’t have any emails from them, so I’m not sure what method they were using to reach me. I didn’t see a bat signal in the sky last night, but it was a clear evening, so it wouldn’t have shown up except maybe up near Rock City.
In any case, that was annoying as heck. No one could explain why housekeeping ignored my room either — I left at 10:00 am that morning and housekeeping doesn’t leave until 4:00 pm at the earliest. They said maybe housekeeping saw the «come back later» sign at the beginning of the day and forgot to come back?
Anyway, no one offered to knock a little off the bill or otherwise do anything to make things right … just the opposite, in fact, as it almost became a bona fide argument that all this was my fault for not being reachable during the day. It’s exactly what I needed at the end of a long day out and about.
I could maybe see myself going to three stars, but I’d be lying if I said I’d return for another visit. Too many other decent hotels in town for me to try them again for a few years.

Very pleased, awesome staff, and a even better room. Had a 2 bedroom suite, décor and furniture up to date, very clean, very comfortable. Hotel is pet friendly with plenty of grass! Highly recommend!

The room was very clean the continental breakfast was fresh, the overall experience was great! I would stay here again very clean!

Great hotel and very clean, we were very satisfied and happy with our stay and it has great prices for the updated and well designed rooms, definitely an A+ and we Highly Recommend this to anyone looking for a nice place and free breakfast that was very good and tasteful:)

One of my favorite Residence inn I have been to across the country.
I stayed here for 7 weeks while working in Cleveland TN. Was always greeted as a platinum member and upgraded to a 2 room suite and received a welcome gift and bonus points. The rooms are amazing. very clean, spacious, comfy, WIFI was on spot, staff was helpful, and this place was in close proximity to many good restaurants, bars, and shopping.
management does a good job here keeping the customer happy. The breakfast was always hot and fresh as well as the coffee. Nice courtyard with a fire pit. The rate was usually under $ 139 which is more than fair for the quality you will receive here.
I would choose this hotel over any other in the area.

A very well ran Residence Inn. The staff was friendly and extremely helpful. They were great to talk to have helpful to suggest places since I have never been in Chattanooga.
My room was very clean and had everything I needed. The towels were soft as well. Other hotels had those old towels that are rough and hurt to use. Their towels were soft and fluffy.
Location was great for all kinds of restaurants and great for the mall since it was across the street. Everything was super easy to get to.
Great place to stay and a great place for overall.

What a great hotel! My mom, dog and I stayed here last night on a road trip and we all were so impressed. Clean, well appointed suites, easy potty access for dogs and a kitchenette stocked with basics (like wine glasses!). There were lots of nearby options for takeout for dinner; but everyone should try the Acropolis Grill, which was outstanding. A great hot breakfast buffet was included with our stay. Staff was friendly and helpful. Fabulous value!!!

This was a great place to stay for a quick stay during a road trip. My family enjoyed the room and the pool. The staff were friendly and the rooms were cleaned.

What’s not great about this hotel? Nothing I could find. The rooms are spacious and clean and warmly decorated. We states in a two bed suite with a full kitchen. Granite countertops, stainless steel fridge, large oven, microwave and dishwasher. Along with all the dishes and various kitchen tools and silverware, we were greeted with a coffee machine with coffee and microwave popcorn.
The staff from desk to manager could not be any more kind and helpful. We were stranded an extra day and even though they were booked they managed to let us stay in our room. We don’t kick people out! The manager cheerfully stated! They had a really well appointed workout room and a great clean indoor pool and hot tub.
Starting Tuesday there was a dinner item and free beer in the lobby. Can’t say enough about this hotel.

Updated design and layout for Residence Inn and you’d have to really try hard not to like it. Very contemporary and spacious suites with all the comforts of home. This particular location is a couple of minutes off of I-​75 which is very convenient and quiet. Plenty of restaurants and stores in the area for your shopping needs, especially helpful if staying long-​term. I don’t travel a ton, but enough and can confidently recommend this Marriott property as a Gold Elite member. Great job Chattanooga Residence Inn team! I’ll be stopping by next time I have to travel south.

Bring a laptop, your iPad, your smart phone, whatever… just do not think for one minute that you’ll have good online access to the two PC’s that they have in the lobby for use by guest who didn’t bring their own devices. This computer and the network are so extremely outdated, that it’s a surprise to me that I didn’t try to drown myself in the hotel swimming pool! It’s ridiculous how slow this PC is, and how impossible it to gain internet access.

Staff is outstanding. Very clean. Very friendly. Free food three nights. Outside fire pit. Inside fireplace. Far enough from the roads to be very, very quiet. Very safe feel. Lots of family stop overs on the way North or South.
No bar but a little store to buy a beer and sit outside. Nice gas grill outside if you want to cook your own.
Stayed there many nights while relocating to the area. Put all my business partners there and would send family there too. Mainly In– laws.

Convenient location, beautiful interiors, and very friendly staff. The fireplace is a great touch for a romantic getaway and the suite was very comfortable. The closet was a bit small and difficult to use behind the bedroom door, which also blocked the full length mirror. The amenities are great and I’m looking for an excuse to come back and spend another weekend here.

Top notch trained staff. Very warm and welcoming. Rooms are clean and large. The neds are so danf comfy it’s hard to wake up. My normal spot to stay in the Chattanooga area.

On the road again…
As frequent travelers, we have learned how to pick and choose our hotels (well, my wife has).
This property definitely makes the brand proud.
It is a new hotel, the rooms are clean, modern, and spacious, and the service is excellent. Whether we are checking in late (2:30 AM) or checking out late (2:30 PM), the staff here is more than willing to accommodate. The ladies working the breakfast area, Katie and Rachel, are also some of the nicest you will find.
With almost 200 hotel nights this year, we have to be picky, and properties like this are what keep us coming back to Marriott!