Groomingdale’s

So, I don’t typically Unilocal but, I felt it necessary after my last visit at Gromingdales. To keep it short and sweet, I’ll avoid delving into too much history on our labradoodle that we’ve taken there several times. However, I want consumers to be aware of the pros and cons in utilizing this establishment. To be quite honest, the end product of their services is good. Our pup always comes home looking the way we would expect after paying top dollar for a professional groomer. The not so good things are having to put up with rude and snarky comments/​attitudes at times. There is also inconsistency among-​st the groomers. Things always look great on the surface and then upon further inspections we will notice things, important things haven’t been done, For instance, our dog has floppy ears and after a full groom we noticed they were still quite hairy and had to bring him back to have them done. This is after a 5 hour visit. Then I noticed when I pulled the hair apart on his ears and tail that it was still partially tangled and had not been fully brushed out. On another occasion (the 5 hour visit), we were called with someone asking, «did anyone tell you dog was done»? When I replied no, I also made sure to ask how long he had been waiting. «Well, we finished an hour or so ago, someone was supposed to call you». Hmm, that’s a little concerning that he was forgotten about. Let’s not forget that he downs a bowl full of water when he returns home and has to relieve himself immediately. Which tells me after being there for a portion of the day he has not been walked or given any water. So, here’s my take on all of this… if you enjoy paying top dollar to be criticized and find an inadequate job acceptable, this is where you should spend your money. If you value professional business interactions and courteous behavior along with a thorough job well done, go somewhere else. In my opinion I pay too much money and love my pup far to much to be treated by others like I don’t take care of him. This should be a labor of love. I mean come on, what dog really likes getting groomed? And what owner likes being chastised while in the process of doing somersetting that you know your pet doesn’t like. My suggestion, brush up on your professionalism and make helpful suggestions on grooming tips to remedy the situation. That would go a lot further than just criticizing your customers.

Took my 4.5 yr old golden there to get groomed. He had an injury when he was a puppy and had to have surgery on his front left leg. I informed the staff when I dropped him off to be careful with that leg, as it was sensitive. He had no had any problems with this leg/​foot for 2 years since we had the pin they placed in it when he was a baby removed. When I picked him up, he was limping and as after I brought him home, he wouldn’t even put weight on this foot. I called Groomingdales who was defensive and claimed they treat «every dog the same» and couldn’t imagine any reason why he would be limping. Of course I do not believe that they would intentionally hurt an animal, all I knew was he was fine when I dropped him off and limping when I picked him up. I really just wanted valuable information to tell my vet so we know what happened and what the problem could be. Instead Groomingdales took the standard defensive position, patronized me and said «I mean, it’s not like we stabbed him in the foot with scissors.» Great, thanks. That’s helpful.

Let me just say that before I took my dog here I had THE WORST experience at a different groomer and was terrified to take my dog to another after. When I picked her up she was so happy and looked fantastic! The price was only 41 for a full cut and primp and everyone I talked to was great. I will be going back to this groomer again.

Big fan!
Luke needed some freshening up, so to speak, and I had gotten to like the boutique-​y part of this outfit so I checked them out for a full groom. Glad I did!
They have several different options for wash, cut, etc and he needed the full groom. Prices are based on dog type, size, fur and such. For L, the full monty (bath, trim all over, ears and teeth) was $ 37! This is $ 20 or so less than what I paid most anywhere in Atlanta. I wasn’t really worried about paying that much less for his care, after talking to the staff and feeling really comfortable about how their work would come out.
They vary in busy-​ness different days of the week, so that determines when you get an appointment to drop your dog off and how long before you can pick him or her up. As my only day off was Thu, I had to take an early am slot (8am) and was told to expect him to be ready around 2, possibly 3. I ended up getting a call just past 1:15 that he was ready.
He looks handsome, they did the cut just as I requested, and seemed perfectly calm and happy after a few hours spent between grooming, crate time, etc.
We will definitely be back (even if it means sneaking L into a cab to get to North Shore, in one of those big Whole Foods bags with the side pockets!!).

Really awesome pet grooming boutique — our dog was a regular when we lived in Chattanooga, and we would take her there every 2 – 3 weeks for her routine bathing, which would leave her so clean, it was actually hard to believe she was a dog.
Friendly service from the owner here, and pets are treated very nicely by all the grooming staff. If we ever move back to Chattanooga, we will be back!