Groome Transportation

Their motto is «Our schedule fits your schedule». Unless you have an early flight. Booked a ticket at 6:15am from Atlanta and the first bus leaves at 3am. Groome has always done a great job but for charging 40 bucks a pop and having a slogan that is clearly false advertising I am somewhat turned off. Now I have to pay an extra 150 dollars for a later flight. Thanks for fitting my schedule.

Nasty rude exerience with this driver who would have left my husband in Atlanta had I not protested. A small-​minded man with a clipboard and a bit of authority. This is our last ride with Groome. Not worth it.

OK I use this service fairly often and I just had the weirdest experience last night because every other time for years the drivers are friendly, courteous and I always tip them well.. GT runs every hour to and from Chattanooga AND Atlanta/​Nashville. They are always on time (unless an accident delays traffic of course) and the new high top vehicles make the trip comfortable.
My experience this time: The driver pulls up in the Atlanta airport and I take my bags to the back door and in a very friendly voice say «Hi how are you?». He ignores me, walks past me to the front of the van and talks to one passenger, loads her bags, walking past me again. He THEN, walks by me (and my luggage) again, ignoring me, and talks to the next passenger, and loads his bag (walking by me again). By this time I am pissed. I thought OK well maybe I was just invisible (If I drink too much I am LOL) or my Harley jacket offended him, or he just did not like guys with goatees, so when we got in the van, I thought I would try again… I said «
Hey, I really like the high top vans» and said «I wonder why they don’t have GPS built in»… he grumbles, you don’t know the owners very well do you? … .well I tried. :-) OH BTW, he did not get a tip from me!
And my last comment is he was more aggressive than other drivers I have ridden with… He tailgated, constantly changed lanes in traffic, even more than I do on my Motorcycle…. but on a positive note, we made it back in well under 2 hours.
I am giving them a 3 because of this bad experience… However if I had not had this fun experience and challenging ride, it would be a 4+. Quite honestly with the new high top vans. .for a shuttle bus ride, and quality of the drivers, it may get a 5 from me the next time I use them.

Usually my experience with them is excellent… but today it was the worst experience I have ever had. it was a customer service nightmare. I called to book a reservation from Nashville to Chattanooga. The young lady told me that I could meet the driver in Murfreesboro since I missed the shuttle leaving the airport. I was in the car and realized that she did not implement the new policy of guaranteeing your reservation with credit card payment. so I called back and she says she never confirmed with the driver. so it was no need to go to Murfreesboro… she tells me this as I am getting off the exit.
Well I realize that the Chattanooga office has about three or four people sitting there to make reservations… so I thought let me not go thru this young lady to do my reservation because I have to get to Chattanooga. I ask to speak to another rep and boy was I shocked. David got on the phone and let me have it. he said I was speaking to fast while giving my credit card payment to him and said if I wanted to keep my reservation I BETTER slow down… I am really upset at this time and put him on speaker to let my husband hear what I was going through. I then began to say my credit card number one digit at a time and he became irate and began to threaten to cancel my reservation again. he became extremely aggressive and verbally abusive.
I will complete my 13:45 reservation today but this will b my family’s last shuttle rides from the Chattanooga location. I would rather put $ 20 in my little 2015 Nissan Versa and drive myself then to go through this ever again.

I have to say that I’m not a huge fan of Groome. But I must use them sometimes bc their price is much less than a flight from CHA, though I’d much rather get a flight than drive.
The office smells of BO. Always has ever since I started using their service. It’s just sour.
I have rarely had a ride in a van that has a proper alignment. So be prepared to shake rattle and roll.
I once to a trip where I was sleeping (I was shaken to sleep) and then jolted awake as our driver was falling asleep.
Be prepare to have a full van. Their goal is to have full vans.
The price is good compared to some flights, but check CHA. I often find they’re just less than $ 100 more or sometimes even cheaper. Plus you get their faster.

The only reason I booked groome is because the megabus was booked up and a friend referred it to me. I think it’s overpriced though it did take me from point a to b. Their customer service wasn’t that great. We walked into the building and no one greeted us. The building had a funky smell too. When we got onto the shuttle. No joke the shuttle smelled like fresh puke :(I seriously tried to breathe through my mouth the whole trip.
Luckily we got to our destination in good time. I would consider using groome again if they lowered the price

We called Groome a week in advance of our flight out of BNA. We were told that they would pick us up at 5:00am. The day before our flight we called to recomfirm. We arrived at the pickup point and waited for thirty minutes (they are always late). We called Groome and were told that they were «sorry» that they forgot us. We will never use their service again and will pass the word.

I’ve traveled with Groome for 3 – 4 years now, mostly because of a lack of other options. It’s very hit or miss depending on the number of passengers. Generally though, it’s a very uncomfortable experience. On my current ride from the back left corner: 1 passenger in the front, 3 in each of the two middle rows, and 4 of us luck travelers across the back. If anyone from the company reads this, 4 adults in a back row is unacceptable. I would beg of the company to quit overbooking these shuttles. Seat belt doesn’t work either. Unless you have no other means of getting to your destination, I would suggest an alternate mode of transportation.

I know this will be unique to my situation, but I must share this for other travelers. There is a lesson in this scenario: «never take the last shuttle.»
My plane was significantly delayed from San Diego to Nashville. I was already scheduled for the last pick up with Groome. I called their office prior to leaving San Diego because I was afraid I would miss the last shuttle. Which I did.
I asked the Groome representative to see if he could in anyway hold the shuttle for 10 mins. I had exactly 15 mins to get of our plane and catch the shuttle. It took 22 mins. The shuttle was gone and it was nearly midnight.
I was stranded at the airport. I called Groome twice and no one answered.
An hour after calling 20 hotels I gave up, there was not a single room in a hotel available in the area. There was a basketball tournament in town. None of the auto rental places had one way trips available either.
At this point when I called a cab company to come pick me up, I was told they couldn’t send cars to the airport. I took the only cab I could find from Nashville to Monteagle. I couldn’t get the cabby to negotiate a flat rate. This may have been only a few dollars more than a hotel, but It was expensive.
I called Groome today to request a refund for ½ the trip. They quickly agreed, but when I stated my case and asked them «make this right» by offering me a full refund or a free trip, I was laughed at, condescended, and treated with an unaffected attitude. When the representative said «They must have told the shuttle to not wait for you. It wasn’t there when you arrived.» I was offended by his pointing out something that was PAINFULLY OBVIOUS to me. I said «No Shit.»
He told me I was cussing at him. He didn’t have to be treated that way. I was never to call there again. He hung up on me before I could apologize.
All because I was trying to negotiate some level of compensation for my trouble that would make it easier for me to call them again and use the service with the knowledge that they were willing to be compassionate.

A very good option for those looking to use the Atlanta (or other) airports. Saves you on wear and tear and finding a parking place (and paying for it) at the airport. Parking is free in the Groome lot.
So only a few quibbles. One… they messed up one reservation date which I accept some responsibility for not making sure they knew I meant 3:00am, not 3:00pm. I ended up having to drive to Atlanta that early morning, as they were full. The second time, last time, I prepaid for the Atlanta to Chatt leg and was told the driver would have that information when I boarded at Altanta airport. No, he did not. Luckily I had my receipt with me.
Gary the driver was great.
My main thing I disliked, is their need (or policy) of camping in the left most lane and doing 75 and then not seeming to understand that this is not the correct way to drive, or why other drivers seemed to be upset with them. It is kind of odd. The left lane is for passing. We ended up almost being run off the road on the northbound leg by a pissed off trucker. On the southbound leg, the other driver was chatting and mentioned about road rage for reasons he seemed to not understand. I think I do.

Overpriced and completely unconcerned with customer satisfaction. I have taken the shuttle many times. They crowd 11 people on the van and often make several stops. Even being a regular customer with a reservation, they leave sometimes a few minutes prior to stated departure and if you don’t make it too bad. Some drivers are nicer than others but I don’t recommend it if you have a choice.

Great for visitors to area. If they get a cheap flight to Atlanta or Nashville you can get here in less than 3 hours for $ 40 or less depending on gas prices. They raised rates recently do to high gas prices.

I would give them five stars if they had not raised the prices so much. I started using groome while I was in the military to get too and from airports in Atlanta and Nashville. Such a friendly staff and a very easy process. The price is still way cheaper than driving yourself to the airport and less hassle as well! Plus if you need to leave your car at Groome, they have free parking while you’re gone! I highly recommend this place if you are traveling and find it way cheaper to fly out of airports other thana Chattanooga.

I usually drive during my numerous trips from Nashville to Atlanta. When I can’t drive, I have to turn to shuttle transportation until America finally gets with the high-​speed rail system. Once I took the Greyhound, which was a terrible experience, so I searched for alternatives. I’ve seen the Groome vans while driving and decided to check out their service. They pick up from the Nashville airport– it was really easy to find their van in the limo section of the rental car area. The van was clean, drivers professional and passengers were quiet and respectful. The air conditioner also was great, given the extreme heat outside. We stopped in Chattanooga, where I transferred to another van that took me to the Atlanta airport. It didn’t take me much longer than if I were to have driven, and I got to relax and take a nap. I made my reservations online, very easy. Great service, will definitely take it again!

As someone who goes in and out of Chattanooga via Atlanta or Nashville several times a year this service makes life easy and affordable. Clean comfortable vans, professional drivers and on time service. What more could you ask for.