Enterprise Rent-A-Car

When you call Enterprise after having a car for a couple days and the left front tire is at 24 PSI, they tell you not to worry it’s the weather. Then when you’re stranded in GA because the tire went completely flat today due to a leak on the back side, they tell you AAA will put on the spare, drive to the nearest airport and they will switch it out — we will take care of you. Get there — I’m accused of damaging the vehicle. Not we are sorry. «There was no visible damage when you rented it — it’s your responsibility. Unless we claim against your insurance we can’t get you in another car.» My credit card ran WITHOUT my permission for a $ 500 deductible. I asked to take the car the rest of the way home on the spare — no. I asked the cost of the tire– no. I asked if I could take the tire so I could have a professional see what was really wrong — no. I was talked down to. «This is what you signed.» I signed where the worker told me too. Where HE put «X» by. I was told I changed my story about putting air in the freaking tires. I was told I cussed at the agents. No I only said a few choice words to the agent who rolled his eyes as my parents spoke to him on the phone. Yes I got heated — Wouldn’t you be too if this was the second time you’ve been stranded today due to an issue with a tire that was obviously present when the car was rented. It was the back of the tire. Your techs didn’t see it, and neither did I, but I did call when the pressure dropped, and I was told not to worry about it. Now I am unable to get home. Stranded at an airport. Thanks Enterprise. You’ve really outdone yourself.

I’ve been waiting over an hour for a rental car on a reservation.
The service is horrible.
I called customer service and filed a complaint.
Several angry customers waiting on cars.

The staff at this airport location were friendly enough, but they failed the number one rule of car rentals, which is of course: Clean the car before you give it to a new user. I had dust and dirt all over the steering column and dash, and perhaps most cringe-​inducing of all, empty Red Bull cans and tags from someone’s last shopping trip rolling around on the floor and in the back seat. This is not okay, folks.
They’ve also decided that you will receive your car with two keys and two FOBs attached to one ring, sealed together so you can’t remove any of it. It’s not a big deal unless, like me, you like to put keys in your pocket. Then, you wind up with this giant multi-​limbed key octopus jutting out of your pants leg at an odd angle, and people look at you with undisguised pity or possibly bemusement.
It could have been worse. I once rented a PT Cruiser, so I know about bad car rentals. But the surprise can is what experienced renters like me call «icky.»

If it was possible I would give this company a negative rating. I suggest management read a book on E-​Commerce especially the chapter on how the customer selects a vehicle (such as a minivan) from YOUR list of offered vehicles, makes an informed decision based on your offered vehicle at a promised price for pick-​up at a set location at a set time. It’s called a «CONTRACT» and most ethical businesses honor them with the exception of Enterprise at the Chattanooga Airport. When I arrived to get my vehicle I was advised they did not have the one available I had pre-​selected (and they sent a confirmation email advising that it would be available) and then tried to UP SELL me on an SUV that was not even available at that location and when that failed they attempted to shoe horn me into an inappropriate smaller vehicle for my rental. Then when I asked for a similar vehicle (minivan) they advised me I had 30 minutes to get from Chattanooga to Cleveland to claim my new vehicle because the Cleveland facilty was closing. That was a tough one since I was at the airport and desired to RENT A CAR !!! So informed readers be advised that Enterprise told me that the contract is for «A VEHICLE» not the one you asked for and they promised. Enterprise’s word is useless so I recommend not using this business.
BEWARE they will make a promise in writing and not deliver !!!