Einstein Bros Bagels

Great bagels and decent service. We come here quite a bit and will continue doing so. The mark down is due to cleanliness… There are often napkins, forks, etc under tables even when it is very slow and the employees should have time to clean up a bit.

My first visit here was Monday around 11am. Not busy at all, only maybe 2 other cars in the lot. I did drive-​thru. Ordered the turkey sausage on asiago. Got home & unwrapped my bagel and discovered I was given a bacon on everything bagel. Luckily, I do eat pork. I would have been very unhappy if I did not as my food would have to have been trashed. It was a delicious tasting bagel, very soft and temperature-​wise was perfect. I give 2 stars because while the food was still good, on a very slow part of the day my order should have been 100% correct. I’ll give them another shot but I hope they get it together with the service or this store will suffer because of it.

I was very excited about having this close to where I live but I have been extremely dissatisfied so far. This place is the slowest place ever. I have been here twice. The first time they charged my card twice on accident after it taking almost 15 minutes to make one bagel. The most recent time, I listened to an entire conversation while in the drive through before they could take my order. When they finally took it, whoever was taking it was so bad at their job there was almost a minute break between every item I ordered. After I got to the window, I sat there for about 3 minutes and then they gave me my drinks and then 5 minutes later told me they just found out they don’t have avocado (how they didn’t know earlier, I have no idea). They gave me extra turkey to make up for it which I guess works. They also added a cookie so that’s why I gave it 2 stars. Pretty good food. Very low quality service.

Great bagels, but possibly the worst service ever — on two different occasions. This place seems to have a fundamental difficulty with filling orders. Perhaps with experience they’ll pull it together???

Great variety of bagels, good coffee, and good service. Well worth a try. The staff was friendly and efficient.

I have been a fan of Einstein Bros for a while now. I had my first experience up north, but I’m thrilled that there are TWO locations now, and this one is the newer of the two. Just opened this past week and I was able to stop by for brunch with the Mrs. This used to be the not-​so-​popular Huddle House next to the Maxi Muffler/​Budget Brakes.
There were only a couple of parking spaces open, which I thought was a good sign. We walked inside and it was very busy! Customer’s names were being shouted out to come to the counter and get their orders. There was only a couple of chairs open at the bar seating at the edge of the restaurant. We approached the order station, only one person in front of us, so we were quickly asked what would we like to order. Knowing already I wanted an egg sandwich, I asked for the bacon, egg, and cheese on a plain bagel. I was corrected and told i could order a bacon, egg, and «cheddar» bagel. I agreed that cheddar would be an acceptable cheese to put on my breakfast sandwich. It must have been loud behind the counter, because the female taking our order (name will be withheld), had us repeat both of our orders. The Mrs. ordered the salmon Lox bagel with capers and onions. We were sent down to the next counter to pay and order drinks. I asked for a coffee and the Mrs. asked for an iced water. Again, we had to repeat ourselves. After the Mrs. asked for iced water, she said, «You want a who what?» I said to my wife, «It must be loud behind the counter.» By the time I had prepared my coffee and she had prepared her «who what?», they were calling my name. Our order came quickly.
While we were in line, I could overhear the workers comment that they were out of this and out of that. I figured that’s par for the course for a new restaurant.
So, we took our food out to the patio, which had several tables under a screened awning. We had the patio all to ourselves, which was just fine by me. The weather was gorgeous, and I’m glad the Einstein Bros arranged that for our brunch.
We enjoyed our food immensely. Everything was fresh and to order. The bagels were PERFECT! I will say, they forgot my fruit cup side. However, it was fixed quickly when I went inside. And repeated myself. And I spoke very clearly. Sigh…
So there I was eating my fruit cup, Cheddar bacon and egg bagel with my wife and a man that I believe to be the manager came outside. He was straightening up the area and asked us if everything was good or did we need anything. We said we were fine and that the food quality was excellent. He seem very stressed and in need of a quick break for mental sanity. We told him we were enjoying our meal and that we understood growing pains. Overall, we were very satisfied with our experience. There will be some kinks with any new store. I feel that they will get worked out as with any new place. Go and grab a bagel!!!
Edit: it’s been almost 6 months since my review. Things have settled down at this location and the staff is in their groove. They are consistently accurate in the orders and the manager always comes around and checks on the folks sitting down and eating. They seem eager to correct anything that has been overlooked.