Capital Collision

If you go to these folks, make sure you work with Charity. She is wonderful! She was quick, efficient, incredibly nice, and was able to find a great solution to our problem.
(Brief backstory: motorcycle thief + communal apartment parking lot = dent in the bumper of our brand-​new Prius. Boo. The thief was caught and motorcycle returned, but the dent remained.)
Charity took a look at our dent and was able to determine that they could just heat-​treat the bumper to fix the problem, rather than having to repaint it. This saved hundreds of dollars, and it meant they could get the work done in a single day — very important to us since this is our only car. Charity went above and beyond to make sure they’d be able to take care of it in time and we wouldn’t be stranded. (They will drop you off/​pick you up if you need to get downtown for work.)
After our great experience, I have trouble understanding other customers’ negative reviews and extended wait times. Maybe the problem is that they were dealing with other people at the shop… I will say that we did encounter a lot of confusion during the process. At every step of the way, someone would tell me they couldn’t do the work same-​day, so I’d have to refer them back to Charity, who would clear up the confusion. Then at the next step this would happen all over again. It was definitely stressful, especially since it even happened again AS we were getting dropped off downtown! I do wonder what would’ve happened if we hadn’t had Charity as our advocate.
Long story short, ask for Charity! She is great! Ultimately, the final repair ended up costing even LESS than we were quoted, and the work was impeccable. Awesome.

Really bad service. They told me it would take five days to repair my car and they kept it for 2 weeks. Then when I came to pick it up they still hadn’t washed it. The employees are always cutting up and there are always a few in the lobby chit chatting. This is definitely the last time I will use Capital Toyota.

I need to give props to Capital Collision on the fantastic work they did on my car.
I was hit by a guy on his cell phone (booo!) on my passenger’s side. The damage went from the front door to the back wheel.
They originally quoted me a timeframe of just under 2 weeks, but the actual time ended up 1 day shy of a month.
So that sucked. BUT my car looks brand new on that side. They did a bang-​up job (pun totally intended). I couldn’t be happier with the work they did. The staff is also extremely nice, and weren’t annoyed when I started calling every couple of days to check status.
I recommend them if you need any kind of body work, but be prepared to wait quite a while to get your car back.

Only after complaining with the BBB, they fixed my issues. They supposedly went above and beyond to accommodate my needs… Unfortunately their customer service is very poor. Unless you are willing to have poor attention to detail on your vehicle and having to deal with their manager Charity I would stay far away from this place. The only way to get results is to complain to the BBB.