Bike Tours

We booked a tour through Bike Tours Direct from Amsterdam to Bruges on May 4^th, 2012. The tour was scheduled to start in Amsterdam on September 22 and end in Bruges on September 29. We found out when there was no boat at the Amsterdam dock, that they had changed us to a tour beginning in Bruges beginning that same day. At first they said the mistake was ours, but then admitted they had changed 8 other couples in the same way, and had not informed us. There solution was for us to take a train to Bruges and take the tour, which, due to other travel arrangements, was difficult for us. The boat operator, Boat Bike Tours, was rude as they could be when we tried to discuss our options, insisting they did not really want to discuss our problems and just to get on the train to Bruges. The President of Bike Tours Direct turned out to be of no assistance in the matter. We have not been able to get a refund of our booking fees. Be very careful if you use either of these companies. I recommend not using either.