Walgreens

Normally I’m not happy with this pharmacy … There is only 1 person who is polite and efficient
BUT. Last Thursday I needed a perscrip that they were out of the pharmacist called another location and asked them to fill it going above and beyond with customer service !!!

Good size parking lot, located on the corner of de soto and Devonshire. It was a small cramped store… Reminds me of the older rite aid stores. Had the same type of items… Pharmacy, over the counter medications, candy, cards, non food items, seasonal, food, etc. they were busy around 2 pm because of the Xmas rush… But they had three cashiers to help speed it along.

A friend suggested I come here after I had a disastrous time at another pharmacy. I came here at night thinking it wouldn’t be busy despite being sooo close to the holidays. Boy was I right. In & out super fast. Love it!

My family has been using this pharmacy since the location opened. The department is excellent as far as calling us for prescriptions and figuring out any issues with our doctors. I’ve gotten shots here too. I definitely like the people in this department because they are very friendly and helpful.

This is a great neighborhood location with a staff that gets the job done. From pharmacy to photos, to many of their departments, the staff is attentive and makes sure the customer has their needs met. The product selection is decent, and will suit your needs.

It is near from where I live.
I use it often for film services. That dept, is definitely lacking. If you go to the photo dept, you may be waiting. So you have to walk up to a cashier to page someone to help you with your film.

I was extremely underwhelmed with the service i received at this Walgreen’s photo department. There weren’t an overabundance of people in the store so I am still having a hard time figuring out why I stood at the counter for about 15 minutes before even really being acknowledged. This is even after I spoke to the cashier up front and asked him to call someone. He did…3 times before finally someone came and handed the man in front of me his pictures then asked if I was picking up. I said no, I need a passport picture and then that person proceeded to say ok someone will be right with you. So about 5 minutes later FINALLY someone came and took the picture. Everyone was pleasant to deal with, but the customer service itself was not good at all.

Have waited twice in an over 30 minute drive thru line because they haven’t had my prescription ready at the specified time I’ve called ahead and asked for. When I’ve gone in to pick it up they’ve told me to come back. Worst customer service. They need to hire more techs to move things faster.

The pharmacy employees are unfriendly and unhelpful. Even the pharmacist did not know that my Rx came in a generic form and tried to sell me on a very high retail price and then tried selling me on buying a «discount card». So I filled all but one Rx. On top of that I had to ask for consultation on medications I had never taken before. And she was very short on explaining it to me. I will never come here again and will tell anybody who will listen NOT to use this Pharmacy for anything.

Worst drive thu pharmacy ever. Never going thru the drive thu again. The ladies who worked it today were sooo ignorant. The men who work here know what they are doing and never have a problem.

Great location with a huge private parking lot. It can be a little tricky entering and exiting since Ventura Blvd. is pretty busy. The store is very clean and well stocked. Staff is friendly and helpful. Overall a great place to stop by and pick up any essential little items.
The wait time for the pharmacy wasn’t so bad. When you’re up the staff behind the counter gives you quality help with a good attitude. It can get a little jammed up if there’s a problem with insurance or other technical things but they do their best to keep it moving.
At this particular location there is a lot of natural light and fresh air. I like that there are tons of other restaurants and stores near by.

If there was a negative scale, then that’s where the pharmacy customer service would rank. I tried to get a prescription today and was told $ 929.00 with my insurance. Obviously I passed on it and called my regular pharmacy that I use, but this one was for my wife and she had it electronically placed by her Doctor. My regular pharmacy Home Care Pharmacy in Simi managed to find a coupon for a prescription price of $ 10.00, so where do u think I went. Even though it takes me 15 minutes to get from Chatsworth to Simi, it is well worth the time spent. They are great people to work with.

The worst drive through!!! Waited 30 minutes in line while they helped others inside! The service used to be good at this location but the last 4 months it has deteriorated.

Love this place is right by my home but the caliber of the variety of things they have is phenomenal. they have almost everything you can think of at a decent price. The staff is always great and when the lines get long they either open another cashier register or move along. Great service for sure. They also carry propane tanks at a killer deal $ 10 cheaper than the neighboring places that offer propane refills.

Set an appointment for a health screening to maintain my company insurance rates — very easy, and the Walgreens company should staff during this time of the year to accommodate.
I showed up and got my paperwork in and they let me know that I’d have to come back in the evening… Strange, since I set up an appointment. I ask why? The LVN, or similar, on staff wearing a labcoat of self-​importance cannot perform the task of a health and wellness check that SHOULD be covered in most of her schooling … she’s never done it in the field. I assume the wellness check includes drawing blood, blood pressure, heart rate, blood o2, etc. the usual stuff.
Now, one would only assume that the Walgreens company would staff with people that are knowledgeable in their field of work (especially in pharma). I let her know that it’s perfectly fine — prick my finger and draw blood away. I’m healthy and willing to be her first. She goes back and gathers gear to set up… 15min later, she asks if I can come back later.
I get that it’s one thing to be nervous and new, but to altogether decide that you can’t do your job? I suppose I expect too many standard things out of people.
I will say that she tried to be helpful by calling other walgreens that would perform the health check, but they were located miles upon miles away (across the valley). Either way, my 15-​minute checkup resulted in 45-​minutes of waiting around for nothing.
Walgreens, please staff your professionals accordingly. If someone is in training or new, staff a veteran so that you can get your personnel up to speed.

Great friendly staff been living around the corner for over 10 years and I’ve been coming since and Walgreens has saved my behind many many times. That is why I don’t hesitate to come here even though prices might be a bit more. Will keeping coming and coming till the end of time.

Dropped in real quick for something before my class. Ended up what I needed was on sale and on clearance… PLUS, PLUS! I’m giving four stars because the whole process of checking out took 10 minutes! Line took forever, only one cashier working. But, it’s a nice clean facility with plenty of sales and clearance going on. Parking is great too.

I wouldn’t even give this Walgreens
one star after the HORRIBLE customer service I just received from their night manager, some thin, black lady. I spent $ 96 CASH and $ 56 CASH and brought back Splenda for $ 5.29 on one receipt and Folgers for $ 12.49 on the other.
I typed in the same Rewards card I used on BOTH receipts, but she would not let me return EITHER because I didn’t have my license! So, because I had my wallet stolen yesterday, with my license in it, this lady wouldn’t let me bring back these two items I just spent my hard-​earned CASH on. That was the ONLY reason she wouldn’t do it.
I think this lady was a bit confused but she rudely said,“I’m not going to lose my job over ANYBODY”. This is ‘Company Policy.” Don’t think so lady… I hope YOUR boss reads this and sees how you just turned away a high spending customer from your store. Good job, great customer service… NOT!!! Tell me to «be well», Ha,!

Just got out of surgery and went through their drive-​thru and dropped off the prescription. They told me 30 minutes so I sat in the parking lot and waited. After a half hour I pull back through the drive-​thru and the lady at the window tells me «we don’t have this medication in stock.» Wasted my time and I’m in pain and don’t need to play games with these people. I wish they could’ve told me up front so I didn’t have to waste my time. I’m now standing in line at another pharmacy in extreme pain while I should be home recovering. Don’t go to this establishment, not even to buy a soda. Complete incompetence.

Good customer service at the check out lanes. Otherwise, there is not an employee in sight so you are left to fend for yourself when searching for items. The lay out of this store is pretty easy to navigate, which I appreciate cause some other stores have similar items all over the place. Snagging a spot close to the entrance of the store is never a problem since the parking lot is strictly for this Walgreens. Checkout lanes never usually get long, but they do sometimes take a while. In general, this is a good place to come if your on the go and need to grab some items in a hurry and aren’t looking for a huge variety.