myBekins

WARNING: They do not always disclose additional charges that are added on to the basic hourly rate such as a «Carb» charge of $ 60 and double the hourly rate for «driving time.»
When I attempted to get an adjustment of the charges that had not been disclosed to me, I ended up having to make repeated calls and got shifted around from one Bekins office to another.
The Chatsworth office (Scott/​Carla) said it was not their problem and I had to call the National Call Center. The National Call Center (Phil) told me it was not their problem and it had to be handled by the Chatsworth office.
In fairness to Bekins, the move itself went fine and my movers did an outstanding job!

Worst move of my life, they packed my house but only marked about 70% of the boxes with the room or contents and they left random boxes in the garage that needed to be placed in rooms on 2^nd and 3^rd floor so I had to drag them up the stairs after they left. To add insult to injury, I signed a credit card charge for one amount but the ran it against my card for $ 1,000.00+ more
I was surprised as if used Bekins before and recommended them to friends over the years, never again

I recently moved from L.A. to MA. The move went exceptionally well. My initial contact with Gail was great, she was informative and helpful. Both teams I worked with, the packing team and the moving team were professional, courteous and extremely efficient. I was kept well informed the entire time. Moving is a stressful experience and I fully expected there to be snarls and problems along the way, so I was most happily surprised at how smooth the overall experience was.

I could not be happier. My move from Toluca Lake to La Quinta went wonderfully. Not any issues. The crew did a great job, and I would recommend you folks to anybody who should ask.

Very professional, hard working movers who went above and beyond the call of duty. I’m highly satisfied and will happily recommend Bekins to friends looking for movers.

They will ruin your home and put many holes in the walls, etc.

Just finished using these guys for state to state move and I was really impressed!!! EDGAR’S crew picked up and they did a really great job– this is coming from a serial mover. I had the boxes sealed and furniture ready to go and they Really wrapped the couch, floor lamp, in fact all the furniture, better than I was used to. They were fast and made it effortless for me. Thanks Guys!!!
If I were Bekins though, I would hire a new delivery crew. The delivery crew (LOUIE & SON) worked hard and fast, but then didn’t want to arrange or unwrap the furniture. They did unwrap the bed and dresser and put them together (bed backwards :-P) but ended up leaving an end table and lamp till in wrap. They did okay, but I did have to offer extra tip to put a bookcase back together (no tools minor job). The son was polite and Louie was just eager to be done, and said they don’t move furniture to where you want it. The pick up crew said the delivery crew was supposed to do that, but I was not sure so I let them do what they wanted. I was probably just too easy on them. But Overall I am thrilled that all my stuff arrived on time and in better condition than local movers usually bring it in. (Except one item… my TV was in a box and only partly covered with a blanket and NO OTHER wrapping, probably done at the warehouse, so I shall see if it still works) BUT Overall, I am THRILLED! Everything else arrived in GREAT SHAPE SO FAR. I will give an update later on the tv…
IF I were anyone thinking of using this company, I would say YOU SHOULD, they are the BEST!!!

I recently hired Bekins to help me with an in-​town move of less than 20 miles distance. I hired them to help with the actual move as well as with partial packing. I decided to enlist their services as I had a good experience with them in 2010. During that move they were extremely fast and efficient.
This time around I was less than satisfied with their services. For starters, one of the members of the packing crew helped himself to sodas from my kitchen on packing day. I walked in and found one empty soda can thrown on the counter. I walked outside and saw him holding another can in his hand. I mean really, who walks into a client’s kitchen and just helps themselves to whatever is there? To be honest, I would have given him something to drink if he would have asked. Instead he decided to take whatever he wanted without asking. The next day, on the day of my move, I noticed that several crew members were drinking sodas from my fridge, then throwing the cans on my lawn or leaving them on counters in the house. I walked outside and said, «If anyone would like a soda, please help yourself.» A few of the crew looked somewhat embarrassed. Wow, I never realized I was obligated to offer up my fridge as part of the move. Lesson learned.
Later in the day, the crew removed a stairway baby gate at the top of the stairs as it was in their way. Unfortunately they didn’t ask me before doing so. They just pulled it out of the wall, ripping one of the screws completely out. When they finished their move I tried reinstalling the gate to no avail. In addition to this, they scratched my wood floors in the living room and in two bedrooms, and even managed to pull a telephone jack out of the wall. Then, when they were finished, they left soda cans and boxing materials all over my front lawn. But it gets better.
When we arrived at the new location, a few things were missing (and a few things, like my gas grill, were broken.) I asked the driver if one of my items, a newer exercise bike, was still in the truck, as they hadn’t brought it into the house. The driver looked at me with a straight face and said, «Oh, you want that?» «Really?», I responded, «Yes I want that. Otherwise I wouldn’t have had you move it for me.» He said, «Ok, I’ll have them bring it to you.» It was as though he was doing me a favor by having them go get it. In the process of unpacking my things over the next week, several items, including a surround sound speaker system, were nowhere to be found. Wow, less than 20 miles and things are missing. Incredible.
Even more disappointing is that no one from Bekins followed up after my move to see how things went. They cashed my check right away but no follow up. When you’re paying a company thousands of dollars for a move, you’d think follow up would be important.
While the crew did manage to move most of my items without any issues (otherwise I’d give them one star), their attitude of taking what they wanted without asking, the fact that they damaged things without a care, and the fact that things are missing, is just unacceptable. One guy on the crew really did seem to care. He was professional and courteous. The others, not so much.
Bottom line: Moving is a pain. This time around more so than usual. Thank you Bekins.

Bekins is the worst company when it comes to taking responsibility for any damages caused by their movers or warehouse workers.
We sold our house and needed to pack and move the majority of our household items into storage. We then needed the items brought to our new house after 3 months. We decided to go with Bekins because they are a fairly well-​known company and they offered everything we needed like disassembling and reassembling furniture, packing, moving, and storage.
Everything went pretty smooth with the packing and the initial move to storage. It wasn’t until right before the time we needed the items to be brought to our new house that we started to have problems with Bekins:
1. Bekins was charging me for 10 vaults per month for storage when I only had 9 vaults, and at $?? per vault per month, that adds up. They were able to resolve this after some back and forth questioning for a few weeks.
2. Some of the dishes were chipped and some non-​perishable food items and spice bottles got broken and spilled inside some of the boxes.
3. Smudges on our white couch and a few dings on some of our furniture.
And I get it, these things happen. Especially considering we had to move everything twice, first from our old house to the warehouse and then from the warehouse to the new house. And I’m not claiming or asking for compensation for these things.
I am however asking that they compensate us for the clearly damaged items such as:
1. Broken Plasma TV. There are cracks all along the inside of the TV glass and it doesn’t turn on when we plug it in, it just hums.
2. Broken Table Lamp. The glass base is shattered.
3. Damaged Dresser. The base at the foot of our dresser has cracks running along the side of it.
4. Damaged Entertainment Console. The metal legs on one side are bent because they likely tried to stand it upright on only on that side. It now wobbles and is no longer level.
5. Incorrectly Re-​assembled Bed. The bed frame was not re-​installed properly to the headboard, it is slanted such that the head of the bed is lower than the foot of the bed.
Furthermore, we have not been able to get someone to fix any of the «repairable» items above since the claim form asked us not to do anything until Bekins can come out to inspect them. So we have been sleeping on the slanted bed since mid-​February.
About 3 weeks ago we got a letter from the VP of Claims & Risk Management, Michael Rogers, stating that they will reimburse us only $ 51.00 for the broken TV which is currently market valued at $ 2,300.00 and $ 36.00 for the lamp which is currently valued at about $ 120.00. This is based on the basic insurance which came with the move at no additional cost to us with the payout rate of $ 0.60 per pound per article item which we weren’t even aware of. I’m not arguing against this as this was our fault for not reading that fine print so even though I think the reimbursement for these 2 broken items is ridiculous, I understand this was stated in the contract and we had accepted that coverage.
What I don’t understand is how they can deny the 2 items for the damaged furniture and made absolutely no mention of the incorrectly reassembled bed. They essentially denied the cracks on the bottom of the dresser and the bent legs on the entertainment console without even contacting us or sending anyone over to inspect the damage… Bekins stated these were existing conditions of the furniture, but they are clearly not.
I have placed many phone calls and left several messages on the answering machine of the claim office for Michael Rogers for more than a week now for an explanation and I have not heard anything back. This lack of response is very disheartening as we had a great experience with everyone we worked with at Bekins to get our moves done until it was time to take responsibility for the damages.
We have spent about $ 6,000.00 for the packing, the storage, and the 2 moves, and so for a big company like Bekins to not take the limited responsibility for the few items we have submitted the claim for is very disappointing, considering it will only cost them a few hundred dollars compared to the values of the items and the thousands of dollars we have spent on the moves.
As a result, I am now compelled to tell all my friends and family about this so they can avoid Bekins in the future and I will post this on social media. I am also submitting a complaint to the Better Business Bureau. As I mentioned earlier, this is the worst company when it comes to taking responsibility for any damages caused by their movers or warehouse workers and it is unacceptable.

I use Bekins A-​1 Movers to move me out of my house and into storage. Then were exceptional from Jerry Smith who told me the price to move to the movers. They were very professional and careful. They were helpful and made sure everything was packed well. They are professional in all they do and you can tell they are use to doing this daily. They made the move go very smoothly. They will be bringing my furniture from storage into new home in March. I have recommended them to others who said they were very careful and excellent. I would definately use Bekins and refer them to other’s.

I was really worried about the move once I read some reviews but actually everything went smooth and was easy! Everyone was so helpful and our driver was awesome. I couldn’t find his name on my info but we moved ¹²⁄₁. Also all our stuff was there and not broken, we had a great experience!

Well… we all know that moving is stressful! These guys were great and they made this soo much easier for us! From Manny (the guy who packed us), to Colin (the guy who drove the truck) and the crew in Henderson who unpacked us… everything went beautifully! All my stuff and furniture got there in great shape (they were very careful), and everybody showed up on time. They were even really patience with both my husband and I when we were telling them different things (they see people at their worse… and still have a smile!)…even moving stuff in the house a couple of times for me! I highly recommend these guys!

We used Bekins yesterday for our office relocation and they made it go as smoothly as possible. They worked so fast too! We had an office suite that had 7 rooms (2500 square feet) with furniture in every room as well as large filled filing cabinets and they got everything moved in 4 hours! Amazing. Then when they moved everything into our new office they made sure to put everything exactly where we needed it to go. Pablo, their supervisor, was simply great. He was very polite, very professional and definitely knew what he was doing. All his guys were also very nice and hardworking. Very refreshing to work with such great movers. Karla out of their Chatsworth was also very helpful. We had to change the date of our move numerous times because of construction delays and she was able to accomodate us every time. Thank you Bekins!

Last weekend, I had arranged for Bekins to come to my parents’ home and assist us with moving out a bunch of furniture that was being distributed FOUR ways and to 4 different locations, plus some additional furniture being returned to my parents’ home. That was a great deal of orchestrating and organizing, and these guys did it ALL WITHOUT A HITCH, and more importantly, they wrapped everything so beautifully that not one scratch made its way to any of the furniture. Even the piano was skillfully handled !!! They were quick, efficient, careful, thorough, and amidst all the hustle and bustle, they were friendly, as well. Also, my jaw dropped as I watched them lift furniture up and down stairs, turning it into a new art form. It was dance at its best !! Their synchronized timing was amazing. I called Bekins again because I trusted them from all the other moves, and this move was the BEST YET. While I hired Bekins, not every crew is the same, but the one they gave us on Saturday was superlative. The lead was Carlos Rodriguez with his crew of «Pedro» and «Lupe.» Ask for them. You won’t be sorry !!!

Please do not trust your prized possessions to such a horrible company. Vicki in Dispatch is a bold faced liar and Gail Bovey in Sales is totally useless.
Our household goods were in storage with Bekins for 3 months prior to our cross country move. We mutually agreed on a delivery window for our goods being shipped from LA to NY between the July 20^th and 22^nd. We arrived in NY on ⁷⁄₁₉ and called Vicki to see if she had a better idea as to which of the 3 days our goods would arrive. She told us we’d have to check with customer service in IL. — and the runaround began. Customer service was already closed for the day, so we called on the 20^th. We we finally got a response from customer service stating that our goods were being loaded later that day in LA! (Which Vicki in dispatch would have known when I spoke to her the day before). We should expect delivery between the 27^th and 30^th.
To make a long story short Customer Service is unresponsive, any items that Bekins disassembled and packed were damaged and the additional insurance that I paid for is resulting in a repairman coming tomorrow to ‘fix’ the damaged items. And Bekins has stated that they will only pay us $ 90/​day for our food and lodging for the 11 days that we waited for our goods. $ 90/​day for a family of 4 with a dog and cat in NY.
DON’T TRUST THEM WITH YOUR POSSESSIONS!

Two big concerns about our experience with Bekins:
1) Customer service: Before the move, when we had questions, it was very hard to get someone to call us back. When we had items in storage, we were frequently over-​billed and had to spend time getting things right.
2) After our move: the movers damaged brand new flooring in our new home and we have had a very difficult time getting anyone to respond to our damage claim. They have promised that a claim officer in Illinois and another in California would call us, but nothing has happened. Irma in the Chatsworth office did call me back, only to warn that if we put our credit card payment into dispute over the damage, whatever process we were making toward resolving the claim would be stopped. We think that attitude is not fair or customer-​service oriented.
Barbara Gray, Coastal California