Enterprise Rent-A-Car

We just rented a car for the weekend, we walked in and Jason helped us out. He was super friendly and professional. Jason was very knowledgeable and was able to answer mine and my husbands questions. I recommend to rent from this enterprise location and ask for Jason he’s amazing !

When I needed a rental while my car was in the shop, Enterprise really came through for me. Alicia was super positive and friendly setting everything up and the whole staff is just on point.
They saved a Sonata for me so I would feel comfortable (because that’s what I drive) and it was perfect. Of course they pick you up and take you back to the shop when your car is ready and everything was just as smooth as can be.
Highly recommend this location!
Thanks all!

This location become mediocre and stupid since they change manager, I’ve been renting from them two years ago, every week, spent over $ 4000 in one year And now they telling me I need credit card to book a reservation because apparently debit card it’s not expectable, oh well they lost $ 4000 to competitors.

Great place to rent a car. They’re reliable and they always go the extra mile…(haha) to service their clients. I’ve used them for years. Terrific place to rent a car especially when you’re in pinch.

This Enterprise office is the best! They are efficient and quick. I have always had a great little car for my travels. I love that they drive me home. I would recommend this office in Chatsworth to anyone. Their prices are very affordable, and they straight talk.

called 30 minutes ago to ask if they have any cars available. Aaron picks up the phone and told me to hold after I ask him if there’s any available cars. Now I’m hearing the enterprise music loop with the narration
«At enterprise rent-​a-​car we keep things pretty simple, simply treat customers the way they should be treated, that’s been our philosophy for more than 55 years, let us show you what that means. At enterprise we wanna say thank you, thank you, thank you, for making it possible to run a family business, in a very corporate world, being family owned makes a difference, let us show you why. At enterprise we loveee going the extra mile which is why enterprise will pick you up when you need to rent a car. stuck at the repair shop? we’ll pick you up. At your house, we’ll be there. that’s why enterprise has more location than anywhere else, including more than 240 airport locations, all across North America, always near by, always standing by. Let us show you what that means.»
How can I write this word by word? cause I’ve been listening to it for more than 30 minutes while I write this review. Adding to this, I experience horrible service a couple months ago but never reviewed them because the manager called to apologize.
If you’re busy, tell me you’ll call back. If you have no cars left, tell me no, we don’t have any cars. Don’t put people on hold for 30 minutes. It’s just standard decency.

Brittany is my ROCK STAR at the Chatsworth office. Brittany is a professional lady, who is smart, quick and who’s efficiency to get me in and out with a rental car in record time. WOW, she is a super multitasker! If I were her UNDERCOVER BOSS, immediately promote her to cross train new hires!
Just saying! Mrs. Ferguson, C Pk

I have rented here probably 3 times and each time the employees were brusque, bordering on rude. Even when I was the only customer in the place, they were less than friendly. So much for customer service! To top it off, they never have any inventory and won’t deal on the few cars they have left. We left and went to Hertz on Mason and Devonshire. The guys were great and cut us a good deal. They also had several cars to choose from. Do yourself a favor and skip this place! (P.S. — Hertz rented a car to my 20-​year old daughter without using our insurance company.)

Took my car into the shop to be fixed for an accident, Had a 2 weeks in advance reservation with this place. The day I bring my car into the shop they call to set up the car service. And of course, enterprise has no cars left to rent out. So even if you make a reservation at this place, I guess it doesn’t matter. Seems like renting till your sold out to accumulate every last Buck is more important than helping the customers play by your rules. Of course there’s plenty of rental car places out there, but under stressful circumstances of delivering your new car to be repair due to an accident that was not your fault, you want to make a smooth transition from one car to a next. And making a reservation is supposed to aid that situation. In this case, it didn’t.
Thanks for dropping the ball enterprise, with 2 weeks heads up

Reserved a car in the morning was told to call when ready for pick up at my car repair place in the evening. When I called They could find no reservation and then «just received it» and then «sorry no car available «.How not to run a business and I would never count on them ever again!!!

I have been renting regularly from Enterprise for over 12 years, and from this specific location for about 5 years. I have always had a great rental experience here. The current manager, Eddie Whitaker is awesome. He always goes out of his way to help customers. All the employees show a great sense for customer service.

They were able to keep calm with my hard headed family member. Plus points!
While my car was in shop, I got a Corolla S Class in Red. It drove smooth and no problems.
Quick and easy process.

I always use enterprise when I can. Their service is always great, cars are clean and best of all they are always competitive with priced

Five stars thanks to Amanda’s great customer service. She was so helpful, nice and patient! Thank you Amanda!

I rented a big cargo van from this location. Amanda sourced this can from the other side of the earth and saved me big time. Great team, very friendly. Charged my iPhone while I was waiting. Return was seem less. Again, Amanda saw me pull up and I never even had to go back inside, she came out to greet me and I was gone within 3 – 4 minutes. Thank you team Chatsworth for making me believe in Enterprise again as I have had a few not so good experiences at different locations. I will be back!!!

I needed to rent a car for a camping trip. They gave me the best price out of anyone for a small SUV. They were very friendly and helpful. They offered to come pick me up and to bring me back to my house when I returned the vehicle. They always tried to accommodate request. It is really easy to make a reservation with them. I would use them again. I would recommend them to others.

The people at this location are great! Good service, fast response time in terms of picking you up or dropping you off. The only thing I would be mindful of is the optional insurance. Their default is (of course) for you to buy the insurance. If your policy really does cover you, you might not need the extra insurance.
It will be much better when they move (parking is kind of a pain in this location).

The Chatsworth location consistently has a friendly, knowledgable team who make the whole process as streamlined and efficient as possible. From quick weekend rentals to month long stints, it’s always been a pleasant experience. I recently mentioned a minor complaint in an offhanded way (which was mostly my own fault anyway) while checking out, and the employee made an adjustment on my bill without me even asking.
There are times when the office feels a little short staffed, and being closed on Sunday is a bit inconvenient, but these guys are always at the top of their game working hard to juggle pickups and returns, incoming phone calls, and managing the fleet.

The guys are very warm, well trained and welcoming. Cars are vey clean. The office is neat and tidy.
Love it! I highly recommend this branch.
See you soon ! Excellent job! Oh by the way it’s always better to reserve online to lock in your rates.

My Experience with this location was awesome. Easy, Friendly, fast and convenient. Chris was my driver this morning and he was very nice and pleasant. Thank you Enterprise…