Eckhart Auto Body

I was referred to Eckhart by my insurance company after I got into an accident. They were very professional, kept me informed as to exactly what they would be doing and gave me a ride to the rental place. I felt like I was in good hands at all times. No only did they finish the work early, they cleaned the inside of my car and even got a giant coffee stain out of one of the back seats! In my opinion, they went above and beyond what was required or expected and that means a lot. I will definitely be back if I need body work done in the future.

An old-​school shop that really delivers on quality work and customer service — such a breath of fresh air. I was rear-​ended on the freeway & my insurance company sent me to Eckhart’s. I was initially bummed that the turnaround time was quoted at a week and asked if they might expedite it. I was surprised and delighted when 2.5 days later I got a call from Eckhart’s saying my car was finished. I’ve had other work done at body shops in the area, and can say that my experience here with Mark and Diana was amazing. I hope not to need body shop services again, but if I do, this is where I’ll go.

My car a Honda CRV was hit and of course the person did not leave a note. It was suggested to take my car to Eckhart Auto Body by my insurance as it’s close to where I live. I was so happy when I saw it today! What a GREAT job they did and they even washed and armor all the inside if my car-​what a pleasant surprise.
Mark and Diana are so nice as everyone else there. I would definitely recommend Eckhart to all my friends!
Thank you Eckhart!!!

When my stepfather’s car was hit, he went to Eckhart, when my mother’s was, she went to Eckhart. However for me, I didn’t get hit, but hit someone else’s car. Regardless, I still took it to Eckhart to get it repaired and they did a phenomenal job. Costs were very reasonable and the staff were very friendly! A++

I got hit, and Mercury Insurance pointed me in Eckhart Auto’s direction. The entire experience was painless and nothing short of reassuring that there is still great customer service in this world. I immediately trusted Mark, (he has a rescue dog at the shop, and is a Kings fan — two major points in my book). My body repairs were finished really fast, but he said he wasn’t completely happy with how my alignment was and wanted to keep it. The arm of the back wheel where I got hit ended up needing replacement. He ordered the part over night and he had my car back to me the next day. Still, he told me that if I felt that something wasn’t quite right to bring it back in no questions asked and no fuss.
Hopefully I won’t need any more body repairs (fingers crossed), but if I do I will definitely go back time and time again.
For the record; my car was clean and everything was clearly well taken care of.
Thank you, Mark!

I took my car to Mark (the owner) to have a few things done which were quite challenging, and Mark was willing and dedicated to getting the job done. He was always friendly and used his resources to get parts and work done from a variety of places for the solution I wanted. Eckhart is expensive so I would expect this level of service, and was still impressed by his dedication and quality of work.
However, some of the people who work here are shady and clearly do not care about the customer’s car. One time I stopped by I found my car parked inside the shop with the window down collecting auto body dust. Mark didn’t know and vacuumed it out later. After I got my car back from all the work being done (it was there for a few months), my $ 70 LED flashlight was missing from the back seat. One time while I stopped by the shop one of the guys tried to undercut Mark and give me his friend’s number to repaint my car for cheaper.
I tried to call Mark a couple times to talk about these issues but didn’t get a call back, so I’m posting them here.
Overall, Mark is great and cares about doing a good job, but not everyone here shares the same sentiments. For the price, I would expect the complete package.

I recently brought my car to Eckhart to repair a damaged fender on my VW. Mark quickly gave me an estimate and was even willing to match a lower price I was quoted from another shop when I came back a few days later. Their service was very professional and they finished the job in just two days. The result was great — looks like brand new. Would definitely do business with them again.

Recently we had to take my Step Daughters car in for repair because of a fender-​bender she was involved in. While the damage was not extensive the previous estimate we had received said it would cost $ 4000 and take two weeks to fix and we still had to pay for the car rental. While most of the expense was covered by insurance we still wanted the best price and service. Usually you have to sacrifice one for the other. In this case we exceeded all our expectations and found ourselves with Mark Cardella. All I can say is never in all my years of dealing with car repairs and especially auto body repair have I met someone who was so good at what he does and has a team that follows through with a great job in four days and under $ 2500. This shows me someone who gets taking care of the customer and understanding be cost effective all while making the car look like new again. Our family completely and re-​soundly recommend Eckhart Auto Body.

Every time I go somewhere else for an estimate for body work I always wind up coming back to Eckhart. Now I just go straight to Eckhart. Mark fairly estimates the job. The car is ready when promised and is gleaming inside and out. Someone side swiped my relatively new Camry and Eckhart did an outstanding job of fixing it. The vehicle looked brand new when I picked it up (smelled new car new as well!).

I have had work done on my car several times at this body shop. At some other body shops I have been overcharged. Maybe this is due to guys thinking I don’t know anything about cars since I am a young woman. Once I took my car to a place down the street to have my bumper fixed and they told me it would be over $ 600 to fix my car. Then I went for a second estimate at Eckhart and they fixed it for free. They said it only needed a few screws and were fair enough to be honest and not take advantage of me. Since then I have had other work done and I have always gotten great service and a great job at a fair price.