Ben Hur Moving and Storage Inc

Not the most motivated or professional workers I’ve ever seen. Two out of 3 of them were ok, but the third was lazy and complained the entire time. They also took an hour break (when they said they were just going to get gas) before coming to my new home, making me wonder if they’d run off with my stuff. Shouldn’t they gas up the truck before coming to my house? They finally showed up super high and moved very slowly. The lazy guy was carrying one box at a time. I had to jump in and help just to get them out of there. They also dropped some things and I found a couple gashes in my drywall. Also, they could not follow simple instructions. I told them to put all the boxes in the garage, but they kept bringing them in the house, causing me more work. Would not recommend.

The 3 guys from Ben Hur were professional, on time and kept moving on a very hot day. Maybe the red bull I gave them helped. I figure the red bull paid for it self. I paid $ 40 for a $ 80 voucher. Ted from Ben Hur told me about it so I knew they would honor it, and they did. I used Ben Hur 3 weeks ago when I moved stuff into storage, and now I am moving stuff from storage into my new place and plan on using them again.

Great experience all around!
I called several companies, did hours of research based on my knowledge of how scammy the moving industry can be. Horror stories abound. I 100% vouch for Ben Hur Moving and Storage.
I moved from Los Angeles to Chicago, 1 bedroom’s worth of belongings. They were always accessible by phone, willing to answer all my questions before my move, and likewise for the driver in transit. Every step of the way they made me feel comfortable and reassured that my belongings were taken care of. They delivered within the promised timeframe, and the movers loading and unloading the truck (different people but all with Ben Hur, not a subcontractor) were friendly and professional.
Would definitely use Ben Hur again!

I have a theory about reviews of moving companies on Unilocal…
Because the process of moving — especially a *big* move — is so physically & emotionally draining, I believe that clients who have a positive/​neutral experience generally tend not to post anything here. They just want to unpack and get on with their lives. So, as my theory goes, there are a disproportionate amount of negative reviews on moving companies (generally), because only those who lost precious items still have the energy left to write a review. Everyone else is just too beaten and tired, like a marathoner after the race.
I’m going to try to buck that trend and write a positive review, because I DID have a positive experience with Ben Hur Moving and Storage, and it’s important to represent that. They have mostly positive reviews here and with BBB, which is why I chose them. My move was a big move, too — from Los Angeles, CA to Tampa, FL. About as far as you can go, cross-​country. I would recommend Ben Hur to others, based on my journey.
WERE ANY ITEMS LOST OR DAMAGED?
No. Everything arrived intact. Nothing was lost. Even a couple of items that I thought might not make the trip did — in fact — arrive UNdamaged.
Be aware that Ben Hur is not responsible for moving your high-​end computers/​laptops, coin collections or other items of high personal value. That stuff took the trip with me in my car, so no big deal there.
WAS THERE UPSELLING?
No, but this is trickier to answer, because some people get so caught up in the estimate process that they think it is written in stone.
What you need to know is that moving companies will based their rate on weight or volume. Ben Hur bases their charges on VOLUME, so it is to your advantage to PACK IT TIGHT and PACK IT HEAVY.
In my case, I was on the fence about keeping several items, so I found myself packing/​boxing stuff even up until a few hours before the moving truck arrived. As you might have guessed, because the volume went higher, I did go over my original estimate, but that was MY CHOICE to include that stuff on the truck, and I guarantee you that there’s no way even the cheapest of shipping services — probably US Postal Service — could have mailed the light stuff across country cheaper than Ben Hur moved it.
I’ve seen some other comments on Unilocal about people feeling upset that they were obligated to tip the movers. I didn’t feel obligated. I was glad to tip the movers on both ends. They busted their butts on my behalf.
Another complaint on Unilocal is that people get caught up in movers saying that your items are only insured for $ 0.60 per pound. That’s why you have homeowner’s or apartment insurance. Check with your agent for those policies. It should be covered there.
Yet others complain on Unilocal that there were extra fees for the movers having to cover more than 1 flight of stairs or a «long carry» if there’s a distance between your place and wherever the 18-​wheeler is parked. That’s entirely reasonable, I think, but I was going from first floor in one apartment building to first floor in another apartment building, so mine was easy.
DELIVERY WINDOW (THE WAITING IS THE HARDEST PART)
If you are doing a cross-​country move like mine, you should be aware that the truck doesn’t just sit and wait for you. They usually put your stuff in storage at some mid-​point in the trip, use the truck locally for other things, and it might be that a different vendor actually delivers/​unloads at your destination.
Ben Hur was very upfront that their delivery window for my move was — on average — 2 to 14 business days from the day that I provided them, and it could take up to 21 business days. Stop and think about that… 21 business days could be over 4 weeks!
In my case, I had to wait about 1 week before my stuff arrived. If I had to do it over again, I might have gamed the system differently by designating an earlier «earliest day there», and let my friend receive my stuff if my car had not beaten the semi truck across country. It was an excruciating long week, not having furniture, and sleeping on an air mattress. You might have to deal with something like that, too, and yes, it is going to suck waiting for your stuff and not having furniture, but that’s the process. It is what it is.
COMMUNICATION
The only reason that I’m not doing «5 stars out of 5 stars» is just that the communication could have been better. No knock on the Ben Hur staff. They were terrific. I mostly dealt with Eden, who was terrific. 5 out of 5 stars for Eden.
My issue was really more to do with being told that the driver would be in touch with me to give me status updates, and that didn’t happen, so I had to chase down that info. Of course, that’s during the long, long, long week without furniture, and just having some sense of where your stuff is would have been comforting. I’ve been assured that Ben Hur will work on improving that because of my feedback.

What an amazing moving company.
Needed to move a huge solid wood armoire out of an apartment over a balcony. The 4 man team showed up, wrapped it, hoisted it and loaded it in under an hour. I was applauding them the entire time. Great experience.

Eden worked with me to resolve all problems. Unfortunately, their time frame didn’t work out for me but my deposit was refunded immediately. They’re honest and upfront. Ben Hur came highly recommended by my real estate agent. I would definitely trust them. But check your window of arrival. I recommend they get a narrower window of delivery time. Two days to a month is not realistic. If not for this window, I would’ve given them 5 stars.

Had a GREAT experience with Ben Hur Moving!
Not only are they affordable, but they provide wonderful company and constant communication from Eden and his team.
I HIGHLY recommend this company to anyone who needs a fast-​paced, reliable, and safe move.
Call Ben Hur Moving now!

I used Ben Hur to move my mother’s belongings back east.
I can’t imagine a more polite staff. They were so easy and kind to deal with from beginning to end. The quoting process was easy, and the guys that loaded the truck were conscientious and had a pleasant demeanor.
I would recommend this company to anybody for any moving needs you may have.

So far — so good. I am starting this review with 5 stars because, even though there were a few discrepancies between what was said on the phone (credit card vs cash), vs what was sent in the email quote — they did get handled. There was some issue with moving date, but they also got that handled.
Now, we tried to get a mover on a date that we were told was filling up fast. We got our email quote on Monday, called on Wed at 5:45 and it went straight to «Sorry we are closed» (even though it says they close at 6pm). So, we call the next morning to book and pay. We are told the 23^rd is now booked. They start offering us the 24^th or 25^th. We don’t want the 25^th because the cost goes up, they said they can work around that. We end up going with the 24^th (they had to see if they could squeeze us in). THANK GOD they did because we have all our power/​gas etc turning off on the 24^th, so we did not want to be in the house on the 25^th with no service.
I will come back to update after they arrive on Friday the 24^th. Ben Hur was referred to us by a trusted friend, and I am expecting it to go smoothly and no surprise costs. Hopefully no delays in the truck arriving to our new home either. (i have read horrible stories on Unilocal for other moving services — which helped in my choice of Ben Hur — very little talk of trucks getting delayed or items missing).
Report back later :)

For the last 5 years I have used Ben Hur Moving and Storage, for my personal move as well as for my clients. Their professionalism and their AAA+ service keep me giving them repeat business. My clients & I are happy with their service. Price are reasonable and their mover are so friendly and helpful.

What a great company! My family and I had to make a last minute move across country so we got a lot of quotes and had a lot of questions and it was obvious from the start that Nicole, Eden and the team at Ben Hur were going to be the right choice.
The move was very affordable and the communication was wonderful.
When they came to move out stuff they were super professional and answered all my questions.
I record updates on the status and progress and within 2 days of my first avail date they delivered my stuff and the delivery movers were super cool, super fast and vey professional!
Although I hope that I don’t need to move again soon I would use them again if I did.

I used Ben Hur Moving to move both my house and my office in the last month.
I was very impressed with the professionalism and responsiveness of the company from my first contact with them.
My house move was a big one and the team who came (arriving early too) really did an excellent job. Given that it was a townhouse with lots of stairs, they managed to make it look easy. We even had them move our grand piano and they problem-​solved to get it out of a very tight space. The guys were very professional, courteous, careful and pleasant to spend the day with — and it was a whole day!
Even a small issue relating to an additional truck was resolved by Nicole the day after the move.
For my office, Nicole was very helpful and flexible regarding my dates. The crew arrived on time and got right to work. One of the guys was even part of the crew who had moved my house. This was a quicker move but required navigating through an antiques store. The guys were professional and made sure to be extremely careful with my property as well as all the antiques in the store which they had to navigate.
Overall, I feel fortunate to have found Ben Hur Moving to look after what was a very busy and stressful month. They are extremely responsive to any issues, informative and helpful (I purchased additional insurance and we went over the parameters of that together), as well just making me feel like a valued customer.
I would definitely recommend them for your LA move.

I use Ben Hur every single week for staging models. I have 3 small properties and have so much furniture that moves around each property. There are two guys that I prefer Hugo and Doug (sorry guys, if you request them just remember I have first dibs). When I schedule it is usually a 1 day notice and even Ben will work with me to if I need someone the same day. I’m so glad they put up with me because I will literally email them a night before and they will be at my property at 9:30am the next morning. These guys are fast and reliable. I trust them and leave my stuff laying around all the time without worrying that anything will get stolen. If you need a good team to move you I highly recommend that you call them.

Ben Hur helped ease a lot of my stress during a recent out-​of-​state move. Everyone I dealt with, from the front office to the field crew, was professional, courteous, and accommodating. There were no delays… on moving day they arrived early and on the estimated delivery window they were there on the first day of the window. I highly recommend Ben Hur to anyone looking for a moving company.

I was very pleased with Ben Hur right from the start. I first spoke to them on the phone, they were pleasant, answered all my questions and emailed me a quote. I booked a date and it had to change, they were very flexible in letting me change dates without loosing my deposit. Once the actual move date arrived, Jesus and Carlos arrived at the scheduled time, they started packing the truck, took time in wrapping my furniture with care. They were efficient and got things done. All my furniture/​things arrived in perfect shape and they helped me put things into the different rooms I needed. I would not hesitate to hire them again. Prices are fair and worth every penny. I have never used a Moving Company before, so they are a great find.

Very responsive to customer’s concerns. Nicole is great!

What can I say… these guys are great.
We just completed a major relocation from LA to Las Vegas, requiring (2) 26′ trucks, filled to the brim. Beginning with my first call to Eden in Chatsworth and ending with (4) guys in Las Vegas, everything went extremely smooth. No hidden charges or surprises. The quote was honored, regardless of the number of stairs the crew had to deal with. Not one item was damaged and I had tons of collectibles, glass tables, trunks, artwork and misc furniture.
The crew, headed up by Jesus showed up on time… at the storage facility and my home to load and in Vegas to unload. Everything was accomplished within 48 hours.
I would HIGHLY recommend Ben Hur! Forget Bekins, forget the other BIG companies. The quality of their work could not get any better and their prices were extremely reasonable.

We’ve all had the problem moves — whether by a moving company or our Do-​It-​Yourself efforts. The very nature of moving household goods lends itself to damage either in improper packing or mis-​handling.
Unfortunately, movers like car salesman have a lousy reputation — some of it justly deserved. And unfortunately, most of us have had awful experiences from both. I narrowed in on 3 movers, one of which is Ben Hur in Chatsworth, CA — (NOT affiliated with Ben Hur — New York). I just happened to get the owner, Dan Siegal.
Dan came out to my apartment for a visual walk through before creating the moving estimate. Some companies didn’t offer free in home estimates — big mistake for consumers to trust to receiving an estimate based upon the number of bedrooms over the telephone.
Dan called en route to state he had been held up and would be a few minutes late. He was professional, courteous and thorough. I received his estimate by email.
Of the three companies who came to my house, Ben Hur was the most thorough and the middle price range for the estimate. Ben Hur’s estimate including all packing materials (boxes, tape, paper — which I thought unusual) and any wrapping, packing of large furniture items, wall décor and delicate belongings I had not boxed myself.
I was moving from So. CA to No. CA — the move was complicated by the Moving Van stopping off in Santa Rosa at a storage facility there — which also contained some of my household products. Ben Hur informed me that if i made the necessary arrangements I wouldn’t have to meet them in Santa Rosa but at my new home in Weed, CA. This was very appreciated and much more convenient for me.
On the moving day a team of 5 men showed up. I was very impressed with how courteous, friendly and efficient they were. All were careful and cleaned out my apartment in short order along with packing the fragile and large items. They left my house clean. The job lead and one other person of the crew drove the van to Santa Rosa and my final destination.
Note: Ben Hur has their own fleet of various sized trucks. Many movers only have large rigs where they require multiple loads (moves) on the same truck where they stop and load up other customers. Or, they only go so far and mid-​point re-​load your household goods onto another truck. Point is, it adds additional time and the propensity for damage simply by more handling of furniture, etc.
Truck arrived as promised — the two original moving team unloaded and set up the furniture pieces — legs back on tables, etc. Great guys, very eager to please. They and the entire team were very, very careful. THERE WAS NOT ONE DAMAGED ITEM — NOTHING BROKEN — NOTHING MISSING. How many of us can ever say that about a move?!?
So, here’s the real deal — the bottom line that you need to know. First off, Dan is as honest as the day is long. Every time I called him for clarification and hand-​holding (yes, I was nervous that there were hidden costs or what had been promised to me verbally wouldn’t be fulfilled), he would always refer back to our telephone conversations, forgetting nothing, omitting nothing and always living up to his word. In fact, there was a tinge of impatience if any of my questions smacked of him not living up to his word. Inadvertently, I was questioning his honesty.
He’s a smart business man — knows what the Moving Industry’s reputation is and is determined to defy all odds by being honest and forthright. He knows his business is only as good as his word and the service delivered. He only hires people who reflect his attitude and the entire organization lives up to his expectations — and they are all very nice.
Bottom line, if you are looking for a moving company — go no further than Ben Hur of Chatsworth, CA!

After doing some research and getting quotes from several companies, my boyfriend and I hired Ben Hur Movers for a cross country move this past May. In the beginning they presented themselves as professional and knowledgeable. They sent someone over to give us an estimate on what the cost would be and to answer any questions we had about the process.
On the day of the move, the 3 movers that came did what I thought was a professional job. I watched as they wrapped, protected, and carefully moved my items out of my place. However, one thing I did NOT like, was the lead mover repeatedly suggesting that I «take care of his guys…» Or in other words, tip them well. These suggestions came at the end responses to questions I had about the process. Not only was this tacky, and highly unprofessional, but to me it implied that if I didn’t «take care of his guys…» they would not take so much care with my items. It made me feel uncomfortable, being that I was there overseeing things alone. Had my boyfriend been there that day, I feel like maybe he wouldn’t have been so suggestive about the tipping.
Once we were ready to receive my items at our new place, more than half of my boxes were delivered damaged, some with holes punched in them. But the two biggest things that stood out were: (1) My sofa. There was a chunck torn out of it (down to the wood). (2) My large, decorative mirror… it disappeared! This was very frustrating because we paid the movers extra to have this mirror wrapped and protected.
Although, some staff members were helpful during the process, there was some miscommunications about time frames and delivery dates. Once everything was delivered, several calls had to be made to process our claim for the damaged/​lots items. Based on our experience with Ben Hur Movers and the cost of this move, next time we’d probably just sell all of our things and start over fresh. Having items damaged and lost made it totally NOT WORTH IT!

my family and I moved from Los Angeles to the East coast — Nicole, Danny, and the BenHur team were professional, helpful, and on point. Our belonging arrived on time and the staff during pickup and delivery were very pleasant and diligent.
Thanks BenHur LA for making our transition easier!!!