ADT Security Services, Inc.

Horrible, Terrible Service!
Misleading the public is their game. Only thief you need to watch out for is ADT. This bait and switch scam starts with 2 year contract and then it automatically renews if you move without warning. Moving? expect to pay for all new equipment. Problem with equipment? Expect to pay for the technician to visit and fix the problem.

I finally got rid of this horrible company. They have the worst installers, the worst customer service, and too many false alarms. They won’t let me out of my contract (I still have about 6 months left) so they are still charging me even though I have canceled the service for all the above reasons. STAY AWAY FROM ADT. You will be sorry.

Horrible customer service, billing mess, numerous service calls. Shady salespeople that up sell you for things you don’t need. Nightmare company

Opening up a new office is headache enough, wanting to invest in a security system to protect that investment shouldnt be right.
Had a great sales guy show up, selling me a basic system, thats all i need. Even scheduled the install for first thing next day…
Installer shows up and … here we go…
Price i was given was wrong…
Monthly rate was wrong…
installation is now being charged…
THESE GUYS ARE CROOKS!!! ABSOLUTE LIARS!!!
GO SOMEWHERE ELSE!!!

I am furious! I HATE this company. It is SUPERBOWL SUNDAY and our system quit working. Omig. NOW I just spent 30 min on phone trying to fix. A tech won’t be here for 4 DAYS, are u kidding me. Plus, I HATE the New Pulse System toooo slow. HAD Enough.
WHich company is a good Security System???

Wowww, how many jurors are needed here to convict this criminally terrible organization??? I am using Simplisafe at my new home and it’s been great. Highly recommend, but you do need to be at least baseline tech savvy to install and maintain the system. That’s just about everybody under 70yrs old these days though. Just have to wait for your stupid ADT contract to expire though. Punks. I still hate them.

Horrible experience!!! Got an alarm system installed 2 days ago and canceled it today. The installer Carlos Escolero was so rude didn’t even show me how to work the system or help me see up my secret password I had to call into customer service twice. The system display says battery missing and I was told that’s because or takes 24−48hrs for the backup battery to fully charge. The system had been beeping nonstop for two days. I was on hold for over 40mins with 4 different people in order to speak to a supervisor how in the end said they couldn’t help and transferred me to the cancelation department to tell me it could take up to a week for my service to cancel. Is someone going to come pick up this crappy equipment that won’t shut up and I better get a full refund for days of service I didn’t even use.

Seriously this is the worst company for your alarm system. The employees don’t know how to install anything. I had at least 8 issues in the first 3 months. Then I had a problem with the system which was completely their fault and they tried to charge me over $ 150 to come change a sensor. Their offer might sound good when you set up but you will get screwed when they try to charge you hundreds for «maintain» the alarm when it is their fault.

The worst company to deal with – please please go somewhere else for an alarm company. I wasted a day dealing with someone to come and the worst customer service. We pay for a service and we get a slap in the face. DO NOT RECOMMEND AT ALL!!!

Worst customer service, ever! It’s almost impossible to get your service turned off, and never go on automatic payments! It takes months to get them stopped. This seems like a big scheme to keep charging the customer for services not rendered.
I’m a very dissatisfied customer-won’t use ADT in my new home.

A representative from ADT came to my door «selling» their services. I declined
stating that I already had a security company that I was happy with. She asked
if she could put her sign in my yard so her supervisor could see it, which I
declined. She then wanted to give me a coupon which I declined and she then
went back to giving me the sign. I finally agreed to the coupon to get her to
leave, which I tore up. She reqested again to put her sign up and when
I refused, she requested her coupon back. I told her I tore it up and she
requested it back. I gave it back to her and she proceeded to throw the
torn pieces on my lawn and left. I make several attempts to contact ADT to
no avail. One gentleman I spoke with said he would have no way of knowing
which office sent their staff to my area.
When I read the reviews, coupled with my negative experience, I can’t believe
how they stay in business.

The worst customer service!!! I called their customer service to change my plan, I, the wife pays for it with my own credit card although my husband signed the contract, they don’t want to do any changes with me… and then the customer service lady added a comment «the only thing that will change that is either death or divorce» …was that really necessary!!!
To ADT: You might want to train your customer service people better, they will bring you down if not loose customers one by one, or maybe train them to give advise on solutions… not their bitterness in life!
…starting to look for a better alarm company for myself and all the other accounts I have with ADT.

I am in the process of having 8 business locations installed with alarms and cameras. The process has been extremely frustrating to say the least! I have 11 other locations that will remain on hold due to my incompetent sales team. If I only I had negative stars to post!
My sales reps have bid all the jobs incorrectly but you only find this out when the Technician arrives to install the equipment.
These sales reps Jenay Gibson, Joseph Powers and Christopher Haley now no longer even respond to my requests for different equipment or install issues! Mind you the company is spending thousands of dollars!
I have requested no less than 5 times additional equipment be added to my Encino location since the 8,000 Sq ft office was not properly equipped on my quote. They won’t add the equipment??? Why not???
My Studio City location needs an additional camera and I have requested it no less than 5 times but they won’t add it or even respond!
The Brentwood location was installed but the camera was never directed to my account so the technician needs to return. The alarm was set up with no emergency contacts.
The Palisades location was sent cameras that are not tamper proof so they need to come back again. The expensive cameras have been replaced with cheap ones. Apparently they thought I would not notice the difference! The tech here is awesome these things are not his fault.
Beverly Hills is still in process but am sure the equipment is going to be a problem at this point. However the technicians here are great.
I have met several great Techicians
Valley: Juan, Mario and Acquine
Westside: Frank and Chris
However they also have several technicians that have extremely poor customers service so watch out for them!
The online systems work great but getting your locations installed and working with these sales reps is a complete nightmare. Unfortunately I should have chosen one of the other alarm companies that bid our jobs.

I couldn’t be more frustrated with ADT right now. Worst company ever, and I’m not even a customer yet. I moved into a home a few months ago that had an ADT system already installed — just not active (since the previous tenants obviously stopped their account when they moved out). I called ADT for reactivation, and they told me they needed to send someone out to the house to activate. I made an appointment, and went out of my way to be there. No one showed. I was pissed, and put it on the back burner temporarily.
Flash forward two months, and I’ve had someone case out my house two different nights at 3:30am with a flashlight. Super sketchy. Naturally, I figured this would be a great time to finally get the ADT system activated. I called (again), set an appointment (again), and went out of my way to be there (again). And YET again, no one showed. I just spent an hour on the phone with both the national and local offices, who are completely unhelpful. They keep promising me that someone will be sent out, and no one ever shows. I’m trying to give you money, idiots, and you’re making it impossible for me to do so — worst business model ever.
Basically, I have a system completely set up but can’t have it activated without their assistance — which they refuse to provide. I’m beyond pissed, and quite frankly just shocked that anyone is this incompetent. Worst company ever.

Pretty messed up organization. They sold us motion detectors that our 10 lb. Dogs set off every time we try to use them. This is AFTER
«the Installer» guaranteed us that would NOT happen. We’ve had «False Alarms», every time. The Police are going to «$Charge» us for the next one!
We also got the Video (not worth it) which hasn’t worked for more than three days at any given time. A complete waste of time. They have been out twice already, each time taking two or more hours, to do what I don’t know?
We don’t have the time to be messing around with these guys every few weeks.

This review is on ADT’s customer service and also about ADT Corporate Relations. Both are the worst.
Scheduling an appointment is always an ordeal. I’m put on hold for 30 minutes to be told that the earliest appointment on a weekend is 2 weeks later. I shared my terrible experiences on Twitter and was called by David at the Corporate Office (866) 561‑0952 and I called him back four times and never heard back from him.
I call back a month later and spoke to Michael and I had to voice my frustration to get a service tech out on the weekend. David is a terrible representation of your company if he’s supposed to be taking care of customer service. It’s employees like him which makes me tell everyone I know not to use ADT and to explore other options like Frontpoint. Once I get more time to do more research on other alarm companies, I will leave ADT and also have my mother’s house and aunt’s house leave ADT as well since I’m the one who encouraged them to use ADT in the first place. I don’t want them to have to deal with this terrible customer service like I did.
It’s inexcusable and shows that ADT only cares about doing installation on new customers instead of also taking care of their existing customers. I will write reviews everywhere I can about all my terrible experience with David in corporate and customer service. Stay away everyone!

Goodness I should have left the last time I had an issue. I have been a customer for over 20 years and I’m appalled at their sales and customer service. I was giving them additional income by wanting to upgrade my system and they didn’t seem interested. I scheduled my technician over two weeks ago, he arrived today totally unprepared with agreed pricing, schematics of my existing system, and then tells me it’s a 2 man job. Keep in mind I’ve been a 20 year client so they should have this data. I called their customer support who transferred me to installation where I got the most dense and rude scheduler. I asked to speak to a manager and apparently they have none to transfer the call to. I’m now searching for another provider.
Have you heard of a company who doesn’t need additional revenue? ADT Security! They don’t deserve even one star

IDIOTIC «COMPANY POLICY»
ADT would not even come to my house in Beverly Hills to give me a QUOTE till I cancelled my current service. I asked why and the rep said it’s …“Company Policy”.
They lost a new customer who was willing to buy 2 new control panels with the latest and greatest features.
But Thanks to ADT for letting me know they stink before any headaches…

Never thought I’d need an alarm system to protect our home from thieves. We got enough guns here to ward off ISIS. Unfortunately the one day no one was home, our home got broken into and some valuable (but replaceable) items were stolen. So we figured it’s time to take an extra precautionary step.
Just got ADT for our business and home. Rod was very nice and professional. He explained everything clearly, answered all our questions, and as a result, we are now customers.

I would give no stars if I could.
Never use ADT as a business or home owner. Being told to pay $ 1000 to cancel while being yelled at by Paul Strom in corporate is not a nice feeling! :(