L’Fay Bridal

I met Patti when I came into the shop in Spring 2014. My wedding was in October 2015, this appointment was on the early side, but she was incredibly accommodating and understood why I was there so early! This was the first bridal shop I visited so she helped my to try on a different cuts, fabrics, etc so that I could get a better sense of what kind of gown I was drawn to. She let me also take a look at the racks and try on the gorgeous gown in the window. Since this was the first time I tried on a wedding gown I wasn’t ready to commit. Patti didn’t pressure me in the least.
One month later I returned, I couldn’t get the dress from the window out of my head and Patti was so pleasant and helpful! She is such a genuine person. I tried on three dresses: one she thought I might like, the window dress, and one other I saw online. Also, between my first and second appointment she sent me photos of the dress with a white belt instead of champagne (they didn’t have the white one in the Chatham store). In the end I was between two — she helped me to finalize my choice, again without pressure and in the end she brought out sparkling wine to celebrate!
Alterations at the shop went well. I had to come in for an extra time because the first seamstress moved on to something new after my first fitting. The new seamstress was extremely diligent. She didn’t want to make any mistakes so she remeasured, pinned. She also helped me to add lace straps and a little lace embellishment. The straps were unique and I loved her creativity. Each fitting she truly took her time to work with me to get everything perfect.

I have to say, L’Fay gives you the perfect feeling as soon as you walk in. I met Patti when I was driving by the salon and decided to stop in to check out the Berta Collection since I was obsessed with it. I didn’t even have an appointment and she was kind and patient enough to let me check out the collection and even try on!
Later on in the year, I was interested in checking out the whole collection. I contacted Patti again, and unfortunately the dates they were having the trunk show I was unavailable. But Patti was accommodating and let us come in the day before the trunk show so we were able to check it out!
Patti was patient with me and my guests (especially since they were a hard crowd to please). She was by my side for over two hours helping me find the dress that I would love, without being pushy about it. I loved my whole experience and will definitely be recommending the salon to anyone who is starting their wedding dress search!
Professional staff and amazing service!

I bought my dress here and had the alterations done here. I’m not the type of person who loves shopping for myself, but this was a perfect experience from A to Z. The dresses are all high quality, and the service is outstanding without being pushy. I had significant alterations done, and no request was too big or small for them; they really cared about my vision for the look and the wedding day itself. So to sum, this is a fantastic business with lots of personal attention, and I can’t recommend them enough!

Beautiful selection of dresses and awesome customer service! The manager helped me out and I was so impressed by the attention and patience she had with me. Although I’m not sure if I found my dream dress yet I would highly recommend this dress store to everyone.

This place has beautiful dresses that’s for sure! I have to say I was a little disappointed though. My mom and I drove 2 hours to get there and the sales girl was not prepared for our appointment. I only tried on 3 – 4 dresses. The dress I went there to try on she only had in a super small size and I couldn’t even try it on. I was very clear prior to the appointment what I was looking for. My take is, if someone is traveling a distance be prepared, have the dresses pulled, and make sure you have enough sizes in store to accommodate the customer.

I must say that I did not anticipate picking my wedding dress at the first place I went to, but L’Fay was amazing! The saleswoman, Juliana, was a dream. She was so positive, warm and helpful. I left the store feeling completely overjoyed, not only because I picked the gown of my dreams in my price range, but the experience was simply delightful. As most brides know, planning a wedding can be stressful, but thanks to Juliana and L’Fay, this part of the process was awesome! Definitely recommending to all my friends!

I haven’t purchased my dress here yet but u came and tried on a bunch of samples that I loved!!! Honestly they were so nice and friendly and the dresses are gorgeous!!!

I wasn’t very pleased with my experience at L’Fay bridal. I purchased my wedding dress and the employee gave me an estimated date. The dress wasn’t in store until 3 – 4 months after the given date… I felt it was ridiculous that the dress took almost a year to be shipped to store. I would send them emails and they could not give me a definite date. They’d say «it should be in soon.» They finally took me serious when my mother contacted them… If my wedding date was sooner I would have been very crunched for time. I didn’t even trust them with alterations so I went elsewhere.

I had a great experience with Juiliana at L’Fay, where I purchased my wedding dress this week. She is a dream consultant. She instantly made the appointment comfortable and fun. Juiliana is thoughtful and attentive, and really understood what I was looking for in a dress. The shop itself is beautiful and clean, lined with gorgeous dresses you can browse and select yourself with your consultant. Be sure to ask for Juiliana! She was the best. I will continue to update this review as I go through the fitting process with L’Fay.

Thank you L’Fay Bridal and Patti for allowing me to have a beautiful dress finding experience! Our 2 hour drive to get to this beautiful store was definitely worth it. from the moment I walked into the store I felt comfortable and was welcomed with great excitement by Patti. With two hours of private one on one time, Patti made suggestions and comments that lead me to say yes to my dream dress! I cannot wait to go back! Thanks again!

Can I do 0 stars? Our appointment was at 430pm. We arrived 10 minutes early and were quickly told to fill a form. 10 mins after our appointment time, someone came up to us saying to wait because they were busy with someone else. she said to have a seat and walked away– there was 1 chair which was already occupied. They gave us permission to browse but the show room is set up so that each bride set up can see each other in the mirrors and no matter where we went we were in someone’s way. We ended up taking our $ 15,000 budget to another salon where we were treated like humans and were the only people in the entire store. Someone from the salon called 2 hours after we walked out, apologizing for them running late, not a word about how rude they were to us. If you want an individual appointment that will highlight how important every bride should feel when trying on wedding gowns, do not go here.

They saved my wedding day! I needed a belt for my wedding dress after another tailor had destroyed my previous one with only a month left before my wedding. Patti and the sales women are incredibly professional, kind, and accommodating. They had a beautiful belt that I actually ended up liking more and they were able to have everything settled with time to spare. The seamstress was incredibly helpful and fit the belt beautifully! I would ABSOLUTELY recommend them to everyone I know!

I never heard of this place until I went on google one day to search for Berta dresses in NY. The first thing I did was make a call and set an appointment for the same exact day because I was super excited. The salon is perfect from the price range, to the selection of dresses, to décor, to customer service. Kate was the name of the woman who helped me and she truly made me feel special. She was very kind and extremely patient and also helped me figure out what style I was looking for. It was way harder to find a style than I thought it would be, especially with my wedding being so close to the date — this being my first time that I’m dress shopping for my wedding day, I didn’t know what I wanted but she helped me figure it all out. I highly recommend this place to any woman who has their first bridal appointment — let it be at L’fay so you can get the best experience before looking elsewhere. I went into 2 salons after my first visit at L’fay and nothing can compare. And If you do make an appointment — ask for Kate!

From the moment I called I knew I was going to have a phenomenal experience at L’Fay. I made my appointment with Patti, who was very accommodating with my busy schedule. She made a 5:30 pm appt knowing the store closes at 6:00 pm. I already purchased a dress from another boutique and was dissatisfied. I explained my concerns with Patti over the phone and she left me feeling very confident about our appointment.
The boutique is in a quaint location with a private lot. They have a number of dresses on the floor and more in the back. Upon arrival, I was immediately greeted by Patti who offered myself, Mom, and younger sister a beverage while we waited for her to finish her previous appointment. About 5 min later we began our consultation. I reminded Patti of my concerns and goal of the appointment. I tried on the first dress that caught my eye at in the store. Needless to say about an hour later I was signing the contract and had my dream dress!
I was very pleased with her professionalism, understanding, and thoroughness. Although we were in the studio past normal business hours, we never felt rushed at any moment while we were there.
If you are looking for an intimate moderate to high priced boutique with personable and friendly staff L’Fay is the place for you!
NB. I will follow up with an updated review once I have my dress altered.
Updated: HOLY COW. The seamstress there is phenomenal. Jennie totally transformed my dress and created almost a custom top for me. when the dress came in the cup size was two sizes two small. She took some horsehair pieces from the bottom of the gown, some appliqués from the corset and gave me EXACTLY the look I was hoping for. Not only was her work amazing, but working with her was such a pleasure.
They have an extensive Berta collection so for brides who want this designer, consider L;Fay!

Patti was an excellent tour guide for my wedding dress shopping experience! She was efficient, but patient — the perfect blend. The shop is lovely and the gowns very unique all from different designers around the world. I highly recommend this place to any gal looking for something unique. The studio is small and private. I enjoyed being in the spotlight for an hour. Thank you.

My experience at L’Fay was excellent. I worked with Laura and she was incredibly sweet, patient, and very knowledgeable when it came to the types of dresses the salon carries. The salon is very intimate and cozy, and I was the only one in the salon with my family during both of my appointments. Such a nice change from the Manhattan salons that were jam packed with people and dresses constantly. While L’Fay didn’t have the largest selection, what styles they did have were elegant, beautiful laces and patterns, and I of course found the dress of my dreams here. They also have a Manhattan salon so I will be getting my fittings done there, but the Chatham salon was one-​of-​a-​kind and I recommend it to any brides that are struggling to find the perfect dress.

This is my first Unilocal review and it had to be for L’Fay. Were to begin, from the moment I called to make an appointment to when we walked in the door they were nothing but the sweetest! Patty helped me and she was amazing! I bought my mom and maids of honors along and she made sure we all were comfortable throughout the whole visit. She gave great tips and opinions on how she felt about dresses I tried on. I found my dress with the first dress I tried on! I can keep going but I will stop here. I recommend this place to anyone looking for dresses — and ask for Patty!
I had no cons and all the dresses I tried on were very glitzy and the prices were a shock, so cheap!

Visit Date: July 2013
Allows Pictures: Yes
Pros
* private experience
* can purchase the sample dresses
* free parking
* some in-​house designs also available
Cons
* mostly traditional silhouettes
* high price points
* not a huge selection
There were some nice dresses I tried on here, but overall it was a lackluster experience since I was looking for non-​traditional silhouettes. There were also a few dresses I was interested in trying on based on the Cymbeline and L’Fay website pictures, but this location did not carry any of the ones I was interested in.
There is a NYC location which should have a greater variety of dresses, but I did not make an appointment there.

This was the 3^rd bridal salon I have visited in search of a dress for my Fall 2014 wedding. The other 2 salons were in California and Saratoga Springs, NY, and though all 3 experiences were great, my experience at L’Fay in Chatham topped them all. Laura assisted me last night (a random Thursday evening) and took the time to understand the details of my wedding and what I liked/​disliked in the wedding gowns I had tried on previously. She pulled dresses that I would never have thought to try on and I can honestly say I loved every one of them. Her expertise is apparent as she has so many unique ideas for adding personal touches to gowns, tips for altering the veil after the ceremony for the first dance, and unique ways to accessorize. I eventually tried on a Cymbeline dress that actually made me say (for the first time after 3 attempts) «I think this is the dress,» and Laura added a ¾ sleeve jacket and belt that completed the look tastefully. Above all, when I left the shop last night and got into my car, I realized the store had actually closed 20 minutes prior to my departure, but Laura never once hurried me out of the shop or mentioned how late it was getting. Truly professional.
Above all, I would highly recommend this bridal boutique to anyone searching for a classy and unique (yet tasteful) wedding gown, personalized attention in an intimate environment, and an overall wonderful experience.

I have only written a handful of Unilocal reviews because I save them for when I am either horribly offended by a service/​product or incredibly impressed/​thrilled with one.
L’Fay is a case where I am beyond thrilled. They are such an amazing bridal store! I purchased my wedding dress here for my wedding in October. The store is beautiful and clean. The dresses are hung up around the perimeter of the store so you can easily see them all without struggling to push your way through racks and racks of dresses and hangers. The dresses themselves are beautiful and very reasonably priced.
The staff is AMAZING. I made an appointment and brought along some of my sisters and my mother. Laura, who works at L’Fay Chatham, was so kind and accommodating from the moment we walked in the door. The first bridal store I went into was not happy that I brought people along, but Laura could not have been more welcoming and kind to them. She is so great at her job, incredibly helpful, honest, sweet — I can’t say enough good things.
This is the place you want to come to get your dress. They remember your name and your dress. You’re not just a number that they try to get in and out of there. They also respect your budget and don’t judge. I would HIGHLY recommend this bridal store to anyone looking to have the best possible dress-​shopping experience!