Wells Fargo Bank

Very bad service, they don’t explain or walk through the process. So be careful, you can lose your home easy with this bank.

Staff at the teller windows are great and very friendly people. If the desk people don’t have a customer sitting at their desk at a given moment, they sit around, drink coffee, and chat with each other, even if there are long lines of customers waiting for a teller and there are unused teller windows; they never move over to a teller window and help take the strain off the tellers. Unfortunately one day, a teller suggested I talk to the desk people to see if I was set up with the best account for my needs. The desk people then proceeded to mess up my account and attach monthly service fees to my account where there had previously been none. When I disputed the fees in person they promised to contact me with an answer, but never did contact me. When I went down again in person, they told me that the problem was «all taken care of.» I asked them what that meant, and they revealed that it meant they were going to reverse a small portion of the fees. I told them this was unacceptable as I had never agreed to any of the fees. I spent approximately 5 hours of my life on the phone afterward with their national call center, talking to people who flat out lied to me about the fees, telling me that «federal law prohibited them from refunding these fees to me» even though they improperly took them out of my account. Basically, they almost walked away with $ 165 of my money and made me survive an endurance battle to get it back. My first telephone claim was met with a promise that they would call me back with an answer within 5 days. Instead, they closed the claim without calling me. I called them back again and went through an epic battle that included at least six phone transfers, some of them to India. Once the hard-​won refund finally hits my account, I believe I will withdraw my entire account and head across the mall to Bank of America, which I told the bank from the outset I would do if they didn’t give me MY money back. Everybody that I said this to didn’t seem to care. One of the phone operators actually said, «Well, I’m glad to hear that you are aware of your options.» Oh, and I almost forgot the craziest part… at multiple stages of the phone battle as they are dealing with an angry customer who they haven’t yet told whether they are going to remunerate for the money they improperly took out of his account, they kept asking me, «After we are done discussing this issue, is it okay if we tell you about other available Wells Fargo products and services?» It was like: «I think you guys stole some of my money and are refusing to give it back,» «Oh, I’m sorry to hear you are upset. Would you like to open up MORE accounts with us?» Unbelievable. UPDATE: after waiting several days for the refund to hit my account, I called the 800 number to check it’s status. The operator told me they couldn’t tell anything from the reference number I had been given in the last call… in other words, there was no reflection in the computer of them having agreed to refund my money. I referred them to the recording of the phone call and am awaiting hearing back from a supervisor who is currently in a meeting. If the bank is consistent, I will never hear back and will have to call back in in a couple more days. If you are reading this review, the lesson here is: avoid Wells Fargo Bank like the plague!