The College Cab

Absolutely horrific experience with College Cab. As a freshman in college without a car, I rely solely on taxi services to get to and from appointments outside out the bus routes. I called the day before to make a reservation for a ride to and from an appointment, and called again the morning of to confirm these appointments. After being spoken to quite disrespectfully both times, not only did College Cab cancel my ride back from my appointment, but informed me of this once we arrived at my destination and discovered that the office was closed. It was only after asking the driver if he could take me back to my dorm (which he refused) that he mentioned that he had to cancel the 9:30 a.m. reservation (an hour from my first reservation) as well, leaving me stranded at the closed office far from campus. Not only did College Cab provide utterly embarrassing customer service, the driver was both disrespected and completely unapologetic. Would not recommend their services to anyone, an absolute waste of time, money, and energy.

Don’t get carried away by their flat rates. They have come up with bunch of extra charges that will subsequently be informed to you like parking charges, additional drop location charges etc. The driver was good but we were disappointed that we had to pay as much as any other cab company and the flat rates were meaningless.

I never wrote a review before but I think this experience is worth documenting:
I called the cab company to schedule a taxi to pick me up from my dorm and help me move to a new place across the street. I understood this isn’t a U-​Haul and didn’t expect the cab driver to help me move in. The deal was only to drive me and my suitcase to my new place down the street, and my housemates would help me move in. Because I was pregnant, I didn’t really find it fitting to walk carrying a large amount of luggage.
My issue with the cab driver I received is as follows:
1) He called to ask me where my dorm is exactly, which could have easily been done with a GPS. He was very rude when I tried explaining, then hung up.
2) He claimed he would arrive in 3 minutes then took 15 minutes. It was the first day of summer classes and I was on a tight schedule.
3) He asked me if I was moving. And when I tried to explain that I didn’t need his help. He interrupted and raised his voice to ask, «Yes or no? Because I charge extra.»
4) When he arrived, he actually beckoned me like a dog and said, «Hey you! I need to talk to you!» Then proceeded to ask me about how I was moving. I was visibly upset at this point and told him I didn’t appreciate him yelling at me. Then he replied, «I don’t like your body language. I’m a good guy. I’m a Christian, with a wife and kids.» all of which was not relevant to the matter at hand. Upset, I told him to simply drive me and I would move my things myself. But then he just shook his head said, «You’re scaring me. I’m leaving.» And drove off. Although my 5’0″ frame didn’t quite stack up to his 6 feet, I somehow managed to scare him!
I had to actually carry my own luggage due to the time constraint and because no other cabs were available to come in on short notice. I ended up missing my class.
5) When I called the cab company to notify them, they simply stated that they would look into it and then never called me back despite promising they would.
I am throughly disgusted with this company and will not bother to ever use their service again. Treating a customer like this is completely unprofessional and reprehensible, yet no action has been warranted. All the cab company could do was offer me a free ride the next time I needed, which was is pointless because I would really not prefer to have to deal with this type of treatment again.

I’ve used these guys several times, and they’re always super responsive and reliable — even during peak times such as Football games or during reunion weekend. I recommend them for anyone looking for a reliable, nice, easy-​going cab company. No hassles when dealing with these guys.

Had a girls’ weekend in Charlottesville and on Saturday evening, there was a one hour wait to get a Yellow Cab. College Cab came to the rescue with 3 big SUVs about 20 min after I called them. The drivers were all very friendly and helpful. Highly recommend.

We had a great experience with Tim on our wine tour. He was very personal, professional, and friendly. Highly recommend him and his services for anyone interested.

Tim did a great job with transportation for our wedding this past weekend in Charlottesville. Prices were reasonable, service was on time, vehicles were clean, drivers were helpful & polite! It was a pleasant surprise and I would highly recommend them to anyone for an event or just everyday services!

Picked me up on time in snowy weather, company was very pleasant and price was great. Please use this company instead of yellow cab. I originally called yellow cab first, and they were very rude and said they were backed up for 2 hours. Highly recommend this company to everyone.

I exclusively used The College Cab to get around town during a conference trip.
Pros: Reasonable prices, on time, excellent service.
Cons: None as far as I can tell.