Real Property

The only reason they are getting 1 star is because there is not a «0-​Star» option.
While signing the lease, they instructed me not to setup the gas for the house in advance as they were responsible for that by some new county regulation. I asked to clarify several times but they insisted. I moved in late October without heat for the first three days and inevitably was told it was my responsibility. «Hope you don’t mind cold showers!»
Our washer, dryer and dishwasher were all inoperable when we moved in. We had to call maintenance twice/​week for the first month or so before we were able to live in the house without any issues.
Complete absence when it comes to responding to tenants. Absolutely horrific customer service. We reported a probable mold issue and had to repeatedly attempt to contact them just to get a response; it literally took weeks. Water leak under the kitchen sink — same thing. We could not use the kitchen sink and had all of our kitchen cleaning supplies and other chemicals on our counter for nearly a month before they even responded to our emails and voicemails.
They consistently violated the lease agreement regarding quarterly service to the large hill in our back yard. I believe it was cleared 3 times in the 2.5+ years we were in the property. As per the lease agreement, it was supposed to be cleared at least 10 times (4/​year). Instead, we had 5 – 8′ tall weeds in the back yard inviting a plethora of snakes. The last time it was cleared, they had ignored several emails reminding them it was due and did not respond until I sent them a photo of our dogs standing next to the weeds in the back.
Now, our oven does not work. I wonder how long we will have to live without a functioning oven.
If only the owners knew the headache RPI causes for tenants and lack of care for the property. One would think a property management company would appreciate tenants that inform them of possible mold issues, water damage, inoperable appliances, etc. to take care of the issue before it becomes a long-​standing problem in the home. They have consistently demonstrated they prefer to literally ignore the problem and the tenants than address and correct it to prevent further damage. Or better yet — to abide by the lease agreement with the tenants.
Those are just a few of the never-​ending issues. Absolutely horrendous company. The worst part is we like the house & location and would certainly, without a doubt, have renewed our lease if we did not feel so neglected by the property management company.
If you still decide to rent from Real Property, request Clyde be your property manager. Our intermittent dealings with were always incredibly positive — responsive, respectful, friendly, professional. If Clyde was our property manager, we likely would have renewed our lease for a 4^th year.

Terrible company! I will never rent from real property again. The apartment was junk. Took months to fix a leaky shower. It’s been nearly two months since moving out and I still haven’t received a return on my deposit. Possibly the worst part of dealing with this company is attempting contact any of their representatives as it seems no one ever answers the phone. Avoid at all costs.

Don’t live at UForum unless you want really cheap housing. Also Real Property Inc. sucks.

I really didn’t even want to give this property management company 1 star, but alas Unilocal has made me. I lived in Venable on 402 14^th Street NW and can honestly say it was a horrible experience. All of our appliances and furnishings were faulty, the management is horrible and essentially nonexistent (it took longer than a week to fix our AC which was out during the hottest part of the summer), and the company had the police come talk to my roommates and I as a scare tactic. If you’re in the Charlottesville area and a UVA student, you’ll have better luck living at GrandMarc just a street away, or basically anywhere else except for properties managed by Real Property Inc.

Expect to lose your deposit. Expect to pay obscene charges for repairs ($ 70 for blinds). Don’t trust things they say on the move-​out procedure (~$ 200 for carpet cleaning = $ 345). Whatever you do bend over backwards to make them do a walk through or they will rob you.

Living in a property managed by these people was the worst decision I ever made. I have lived at Oakhurst Circle for the past 11 miserable months. My property manager REFUSES to speak to me. Her extension doesn’t connect to a voicemail so you can’t leave her a message, she won’t take my calls, she’s never «in the office» when you call (at least according to the receptionist, when you can even get one), and the only time we’ve ever spoken, she hung up on me for raising my voice (I admit — I was a little hysterical, given that my gas had been turned off and my shower was full of sewage).
When I moved in, the place was a wreck. Several pretty sizable items from the previous tenant had been left behind and it was obvious no one had even swept, let alone cleaned. The kitchen floor was coated in a thick, grimy layer of yellow-​ish greasy goo that took HOURS to get up.
The parking situation is abhorrent. It is «included in the rent» and allegedly permit parking only, but when the lot is full of cars without permits, you can’t get anyone to do anything about it. I once resorted to calling the police after repeated calls to Real Property went unanswered because of the group intoxicated men whose car was blocking the exit and were shouting lewd, threatening things at me. Over the winter, we were without heat for an unbelievable length of time. Then, when the heat DID come on, it was unreliable and unbearable. I recorded air temperatures inside of my apartment as low as 54 degrees and as high as 110. The laundry facilities (three washers, three dryers) are located in the basement of an adjacent building. The basement is full of broken old appliances, bare insulation, shattered glass, and paint cans. There is one bare, functional light bulb in that basement as of right now. The dryers barely work and usually have to be run (and therefore PAID FOR) twice. There have been several recent plumbing disasters that resulted in raw sewage spilling out all over the parking lot and flowing down the street. They were slow to respond to my complaints and even after making the repairs, didn’t clean up the HUMAN FECES in the parking lot. We are at the end of our ropes and verging on a lawsuit with this company. The building is certainly NOT up to city code and needs to be extensively renovated or condemned. It’s barely habitable and the company is absolutely impossible to deal with.
I can not say enough bad things about my experience with this company.

They never answer they’re phone calls, and email only at their convenience. I always had to drive over to their office to get any kind of contact — unless you happen to miss the rent due date at all. It takes them less than 5 days to threaten you with lawsuits.
Any repair or maintenance needs are ignored or responded to only after an emergency. It wouldn’t be an emergency if they had responded in a timely manner — and I mean within a couple of days; waiting a week on water leakage, mold, etc is going to cause problems.
The sad part is, for the most part the employees are all really nice in person. So, it must be management — they sent someone with no experience for a walk through — I would think that home inspection would call for a veteran and a trainee.

This is just seriously the worst property management company of all time. I have had so may problems with my apartment because it is horribly maintained and they do not respond to service calls in anything like a timely fashion. They try to do the cheapest thing possible to solve any of your problems and their solutions are awful. Not to mention that they will fight you every step of the way and try to get out of doing anything to help you. Before I moved in they ripped out all the carpets and didnt finish the floors, which are disgusting, and didnt tell me that any of this was going on. They promised to replace my blinds when I moved in, and to fix my windows which do not open but also do not lock. This was 4 months ago, and none of it has been done. This is all considering that I moved in two weeks after the last tenant moved out, and they had plenty of time to fix everything. My neighbor’s dishwasher doesn’t drain and was growing mold… they just told her to run bleach through it and refused to replace it because «they just put it in 3 years ago». In other words, she has an unusable dishwasher. I have a friend who thinks his apartment has mold in it, and has left them voicemails for months, but they still haven’t gotten back to him.
Their realtors are good, their property management SUCKS.