Nooks & Crannies

I am thoroughly disgusted with how I was treated by Nooks and Crannies. I do not recommend them any longer as a service, because of how they treat their customers.
I had an appointment today at 2pm. At 2:05 I called to get an update on where the team was as they are usually punctual. Ms Kim informed me that the team had been at my house for 30 min waiting and had left. I received no call, text, or knock at the door. Ms Kim also informed me I needed to be more flexible with scheduling. How can I be more flexible if no one communicates with me that they are 30 min early?
Ms Kim then went on to question whether I was telling the truth about being contacted by the team. Why would I lie? I have been using their services for weeks and have always received a text or call saying the team was outside. (Because we have dogs, I had asked them to text when they arrived so we could put the dogs out back.)
Because of the clear lack of customer respect and inconvenience (they can’t clean today), we will no longer be using their services.

Nooks and Crannies did a superb job for my move-​out cleaning. They were efficient, professional, and helped me get my entire security deposit back (without needing my carpets cleaned!). I purchased a deal on Unilocal for their services which helped me save about $ 20, but I would gladly pay full price to have them clean for me again.

Amazing amazing amazing. That’s all I have to say. I had Katy and Stephanie clean my apartment for my move-​out cleaning, and now I wish I knew them beforehand. My apartment looks better than when I first moved in. Spotless. No chemical smells either. I’d highly recommend Nooks and Crannies to everyone.

I had Nooks & Crannies clean my home a year ago. I was satisfied with the job the two ladies did. What I was extremely disappointed with is something that was very dear to me, a gift for my 70^th birthday from my 80 yr old friend was missing. I know exactly where it was left. I even tore the house apart just in case it was misplaced. I’m a creature of habit and always return items to its place.
Because of this incident I hesitate to hire another crew to come into my home. Sorry, but, it is what it is.
Don’t know why I waited so long to write this, but we need to be careful with what we leave in view.

I emailed Kim to get a pre-​Christmas cleaning and to my surprise, she was able to fit me in the next day. This was my first time having someone else clean my house… I think I could get used to it. I did as much «pre-​cleaning» and decluttering as I could so they could get down to the nitty gritty, and they did. They cleaned yesterday and it was so nice waking up this morning to a CLEAN house. It really changes the energy and just feels good. I also love that the smell of bleach doesn’t smack you in the face.

Highly recommend this professional business with excellent customer service.
I hired Nooks & Crannies for a last minute move-​out cleaning of my two story, 700 sqft, hardwood apartment. They fit me in for a next day cleaning, gave me a very reasonable estimate on the phone, gave me a solid price once they arrived at the apartment ($ 90) that was within the estimate, and finished in less than 2 hours.
They cleaned a super dirty stove, oven, fridge, and bathtub/​shower, as well as the more normal cleaning of floors and such. Things were very clean (not 100% spotless), faucets were sparkling, and everything smelled good (no bleach/​chemical smells). Passed the apartment inspection with flying colors.
Convenient payment options of check or Paypal after the job is done and you’re satisfied.
I may never do an apartment cleaning myself again, if it can always be this smooth, painless, and affordable.