Jefferson Obstetrics & Gynecology

Does this office only hire people who treat you like a joke? You can read my review of Dr. Arnold under his name rather than the business name but I wanted to post my most recent experience here. After the nightmare visit with Dr. Arnold, I began using my PCP as my gynecologist. But a few months ago, I found a lump on my genitals and when it didn’t go away after a couple of months, I made an appointment at this office with Dr. Kilfoil since they’re at a convenient location. Not only did she dismiss the lump by telling me it was too small to concern myself with (after she squeezed it without warning and hurt me), she also gave me a sermon about the benefits of yoga and how it would rescue me from any health problem, without asking me first if I already practiced yoga (I do and I had a broken foot at the time of this visit) and without drawing relevancy to my current issue. She asked if I’d had abnormal periods. When I told her about the abnormalities I’d been experiencing, she scoffed and lectured me on how women think their bodies are machines when we’re changing all the time. True, but after 30 years of having my period, I’ve got a pretty good handle on it! She basically kept setting me up with questions so that she could scorn my answers. No help at all. I went to my PCP for help. I’ll never go to a gynecologist again!

DO NOT have your baby with this practice! My husband and I were living in Charlottesville when we found out we were pregnant with our first baby. Obviously, we were over the moon with joy and excitement. That is, until we visited this practice. We had our first appointment with Dr. Kilfoil who proceeded to spend 45 minutes lecturing me on my weight and basically scaring the crap out of a first time mother (someone who is already naturally nervous and scared having never been pregnant before). There was no «congratulations,» no explaining the process over the next 9 months, and no compassion at all. Each visit, while we should have been getting more excited, we were getting more angry and upset with the snide and unnecessary comments made by the doctors, such as «you’re most likely going to have complications because of your weight,» and «because we had to look through so much extra belly.» I understand that weight is an issue with pregnancy, but I also know it is not the only issue. Plus, this didn’t feel so much like concern as bullying in a high school cafeteria. Never having been pregnant before, I didn’t know any different until we moved to Charlotte, NC. We visited a new practice that is unbelievably amazing! The doctors were compassionate and friendly, and not once was my weight mentioned. Not once were complications mentioned. In fact, when we discussed what was told to us in Charlottesville, they said they weren’t sure why we were told that, because there is no way to know how your body will react in your first pregnancy. We are now on our second pregnancy and we are starting it with our OB in Charlotte, again no mention of weight or trying to scare a pregnant woman with talk of bleeding out on the delivery table, and not being able to get an anesthesiologist there in time. I thank God every day that my son was not born in Charlottesville, because I think I would’ve been better off in an 1800s slaughterhouse.
On top of this, it has now been over a year and a half since we left this practice and we are still fighting billing issues. With our Charlotte OB, we had a breakdown of all charges and a monthly payment plan within a week of the dr confirming pregnancy. The billing person not only answers her phone, calls you back, but also calls you with any issues or changes. At Jefferson, we didn’t meet with the billing person until at least 2 months into our visits there. When we informed her that we would be moving ½ way through the pregnancy, she gave us no billing information and no payment plan. We were just supposed to pay $ 800 all at once and MAYBE get a refund when we moved. It took 6 months for them to get information from the insurance company (in Charlotte, it has been done in a few weeks), and then the information and billing was incorrect, so we had to constantly call and appeal for months to get it correct. In that time, Jefferson never sent anything on any bill explaining what the charges were for, they never confirmed whether the insurance company had finished on their end, and when I called again I was told, «it is what it is and we have too many patients to call everyone and tell then their appeals have finished processing.» Now I’m sorry, but since our current OB sees more patients than Charlottesville has population and they can make courtesy calls to let you know what is happening with billing and insurance, I’m positive that Jefferson can find a way to inform its patients of insurance issues, especially when one of them has gone through months of problems and appeals with them.
This practice is stuck up, rude, and has no business dealing with people, let alone delivering babies. I would never recommend anyone go there and I will be filing an official complaint against them.

I love this practice. They have always been able to see me within two days for a problem and Sue Woodson is so kind and helpful and always glad to see me. She’s the only person I trust to take care of my cysts when they come up. She’s the best!

Very well-​run practice where paperwork is handled in a timely manner and you are seen on time. My first visit here, I was in and out in 45 minutes. Almost unheard of in any kind of doctor’s office. Friendly and knowledgeable staff. Highly recommend.