Home Instead Senior Care

My mother had a pretty large heart attack and was in a local rehab hospital. Though she was living independently before the attack we had serious concerns regarding her ability to care for herself once she was going to be released home.
Not being local, I took a friend’s recommendation and contacted Home Instead. The person on the phone was extremely helpful and arranged to do a home visit with me and my mother. Cheryle came out to the house and spent a good 2 hours talking to us about our needs, easing any concerns that we may have had about obtaining in-​home services and mentioned several times that they (Home Instead) was the best at what they do. We inquired about their immediate availability (within a week) and were told that it would not be a problem.
I phoned the next day to confirm that we wanted to proceed with services and faxed over all the paperwork. Though Cheryl wasn’t available at the time Brittany (the Admin Assistant) assured me that we were assigned a case worker and that everything was good for Saturday. I didn’t receive a call back from Cheryl that afternoon.
The next day I rang them again to make sure everything was set for Saturday and mentioned that I had questions that I wanted to discuss with Cheryl. I was assured that plans were set and was told that Cheryl would get back to me. She didn’t.
Friday I phoned again, rather irritated. I mentioned to Brittany that we really needed the help and that I didn’t have other options lined up. I was upset to not get a call back and said that I just needed to know if they couldn’t come… that way I could make sure someone was there to help my mom until we found other help. NO CALL BACK!
Not surprising by now to figure… NO ONE showed up on Saturday when we had hoped to expect someone (and mom was released home). Thanks to Home Instead, we hadn’t secured other options and the family had to jump through hoops to make sure she had care.
I am SHOCKED that this place can call themselves care providers and am even more shocked that their reps can consider themselves «the best». Fortunately for us, we had family backup… but for many they would have been left high and dry. DO NOT USE THESE FOLKS if you care about your loved ones… they obviously don’t!!!