Fitch Services

On 12/​28/​2015, I spoke to Fitch Services about having someone come to my home and check a leak under our kitchen sink. An appointment was made for 12/​30/​2015 and was told that someone would arrive between the hours of 2 p.m. and 4 p.m. to take a look and give us an estimate on getting the leak repaired. My husband took half a day off from his job so he could be here when they arrived. At 1:45 p.m., the technician was in my driveway. I quickly placed our cat in our bedroom to keep her from being spooked which took about 30 seconds. When I went to the front door to greet them, the van was GONE! I spotted the van backing out of our driveway. I was a bit confused but then I noticed the time. They were early after all. I thought to my self, «They must have came by just to get an idea as to where they need to be. Maybe they went to grab lunch and then head back here to give the estimate.» It was around lunch time, after all. My husband arrived home right before 2 p.m. and I told him what had just happened. After waiting for over an hour and a half, my husband called Fitch Services to get an answer as to when the technicians would be back to our home. That is when we were told, «Oh! They were at your home at 2:00 p.m. and knocked but no one came to the door. They have now left the area.» That is where the problem begins!!!
The lady who answered the phone at Fitch advised us that she was going to get in touch with the technicians to find out what was going on and someone will call us back. We waited for an hour for the call that NEVER came. So, we called Fitch again… The lady who answered the phone told us that she has tried to reach the technicians that supposedly knocked on our door by calling and leaving messages but they were not calling her back. To be honest, I was not surprised. While waiting on the promised phone calls, my husband and I came to the conclusion that these techs are not honest. If they lied about knocking on our front door then what else will they lie about? We decided that we were not comfortable having someone of that caliber in our home. We were calling another business that does this type of home repair. That is when our home phone rang and guess who it was. It was the honest folks at Fitch. This time we were told that,” When the technicians arrived at your home, they saw that you live in a mobile home and well, we don’t work on mobile homes so they just left.” He did acknowledge the fact that the technicians should have made contact with us to explain company policy about the types of homes they will and will not work on. They should not have just left without letting you know. Now we have TWO stories. One, they did knock on the door but no one answered and TWO, they just left without even making contact with us because we did not live in the right kind of home.
Why this company policy did not come up during the initial phone call when we made the appointment is beyond me. It seems like a pretty important question considering how many people live in mobile and modular homes.
I do not recommend Fitch Services AT ALL. Honesty in their employees and respect for other peoples time is obviously not important to them..

Arrived two days after I called, for a leak in my plumbing. (Two days without water). I could not get an estimate from them, even though I had already dug up the pipe and exposed the leak before they arrived. The servicemen were very knowledgeable and friendly, and the repair took less than an hour, and they took time to explain the flaws and errors in the original builder’s work (Having a professional review the installation was one of the reasons I called in the first place, I’ll admit) I feel the repair is much better than the original work. That being said, I was shocked at how much the bill was, and one more thing: When a CUSTOMER calls to request service, please don’t treat them like they are bothering you.

I have used Fitch Services several times, from electrical work to plumbing. I have been extremely happy each time. They are prompt, courteous, and knowledgeable.