FedEx Office Print & Ship Center

I had a great experience at this FedEx Office. They were helpful, kind, and quick. Thank you!

Walking in to pick up a package that you requested held should not be a painful experience. I understand certain employees have certain jobs, but employees should be able to help out when the line on one end of the store gets long. When the printing/​copying people don’t have anyone in line, there shouldn’t be any reason the Package line is only being worked by one person when there are 4 other employees milling about the store.

AVOID THIS PLACE AT ALL COST! They messed everything up possible from the moment I walked in.
I needed two short PPT decks printed in color, and hopefully spiral bound to look professional. When i walked up to the desk to ask how much it would cost, they couldn’t give me an answer but said it would take 24 hours. 24 HOURS TO PRINT 22 SHEETS OF PAPER AND BIND IT? I’ve bound presentations before, it takes 10 seconds. Fine, I said, I’ll just print it.
The guys behind the counter asked if I had a USB drive, which I didn’t. I just had it on my laptop (which i had with me) and an in email, which I could easily send them. Nope, they said, you’ll have to go to the back of the story to print it, so they pointed me in that direction and offered ZERO instruction more than that. I wander to the back of the store, which is completely empty, and see there are laptop stations, work stations, a sign to get on wifi — I have no idea which way I should connect to get these stupid 22 sheets of paper printed. I tried the work station, but I couldn’t connect to my email like they claimed, so i walked over to the laptop station but that sign said it was $ 0.20/minute. I was sure that wasn’t the right way either, but there wasn’t any clear signs or instructions anywhere.
There are also no humans around to help, and no one working behind the counter (who could see me) bothered to walk over to help until I went back to the front to ask what to do. At that point, a manager walked back with me and we tried to connect to print. But, she said, it would cost twice as much to print in the back of the store than in the front. WHAT? Why on earth would it matter where the printer is located in the store? «It’s two different types of printers.» Fine, how do I send it up to the front, I ask. You can’t, unless you have a USB drive. I repeated that I didn’t have one, and felt like I needed to apologize for that at this point.
Eventually, we got my PPT loaded onto a Google Drive (the wifi was terrible so every step took several minutes) so I could move up front (to the cheaper printers) and actually managed to start printing. I thought I was home free. Nope, the printing (from a PDF) completely messed up, with some pages all red, some blank, and just ²⁄₁₁ pages looking normal. It was easily 10 minutes before anyone bothered to ask if everything was working, and when I showed them it wasn’t, the same manager finally just said I could email her the PDF and she’d print and bind it. That would’ve been helpful 45 minutes ago when I walked in!
So she goes back and prints and binds it, returning a nice pair of presentations and I’m ready to get the hell out of there. She was perceptive enough to realize that we were even on the printing, but then she said I needed to pay for the binding. That part was $ 11 !!! That’s an incredible rip off, and obviously I wouldn’t have paid that if they had told me ahead of time how much it would cost. Those spirals costs about $ 5 for a box of 20 and the labor couldn’t be more than 5 minutes. I don’t understand how they can get away with that pricing.
So in the end, the customer service was terrible, it took an hour to print/​bind 22 sheets of paper, and they charged me $ 23 in all for that. STAY AWAY FROM THIS PLACE!
PS. If you really want people to print off of a USB (which I was asked about 3 times) and it’s that much easier, why don’t you just have extra USB drives that customers can use temporarily while they’re in the store, and then delete the files after they leave???

This is one of those businesses you want to give zero stars to. Never in my life have I received such horrible customer service and it starts with the general manager. She lied to me about when a project would be done and when I showed up to get it, the worlds most unhelpful employees told me that ‘well we could print it right now, but we don’t like your attitude’. I had to go outside and call the national customer service help line to get my project finished.
These people charged me for TWO hours to remove one word from a sign, not kidding. They said it took them two hours on Photoshop to remove the word Thursday. After being off by 36 hours on my completed sign, I received no apology, just a bunch of ghetto neck rolls and rolled eyes when I told them I could be fired for them lying to me. And the cashier… Adalia (sp?) is hands down the rudest most unequipped person for customer relations you could have in your business. If you say anything she doesn’t like she immediately threatens to not give you work. I mean by the time you leave this store you will be furious, it will ruin your day.
These people have no business working with people, they obviously hate their jobs and go out of their way to be rude and unhelpful. This should be closed because it gives the entire chain a terrible name. These employees reflect the indifference and attitude of their manager. This place is NOT open 24 hours and there is a printing place I am now using across the street that I would recommend. This place risked my employment and thought it was funny, yeah I’m never ever no matter what going back in this place.

Well… let me be the that gives these guys a decent report… I’m from out of town and needed these guys to print 200 copies of my mom’s funeral program. What I first needed assistance on was for them to format it to where it would print both sides of the program. I arrive there at 4:30 on 4÷22÷14 and quickly noticed the evening rush of customers that were ahead of me… I panicked a tiny bit, but took a deep breath and sat my laptop towards the back of the store where the cubicles are. Before you know it, the crowd dissipated and I immediately grabbed my flash drive and requested help… they were very helpful with me especially two of the giirls… one named Cheryl and didn’t catch the other one. But for Cheryl, she was able to format it the way I needed and based on my request, she printed and folded they programs. It turned out great… I was out of there by 6:15.
I would use them again, they were very helpful and they helped me get what’s needed to be accomplished… the funeral programs turned out great

FedEx offers standard shipping and printing services. On the upside, they get the job done and are open ²⁴⁄₇. But in a university town where folks are constantly printing and binding, why settle for the basics?
I’d suggest some of the other locally owned businesses for copying and printing. They’re much more personable, typically cheaper and I haven’t experienced the same long lines and exasperated staff elsewhere!

Avoid this place at all costs if you can do business elsewhere. I had to ship something the other day on a business trip, and I was put in a position to have to rush back to the airport at the same time. From the moment I walked in door, the guy handling the shipping behind the counter could not have been less helpful or more antagonistic.
To make clear, the store was not busy at all and no one else was in line except me standing there, boxes in hand, looking up at the signs behind the shipping counter to figure out what part of the counter that handled shipping things.
I noticed the large guy working behind the counter just standing there, smirking at me for a good 10 seconds as I was trying to read the overhead signs until an associate who happened to be standing out on the floor behind me said, «Sir, (_​_​) over there will help you.» When I walked over to the counter the first words out of his mouth were to demand, ‘What have you done already?’ I was confused by what he meant, but then figured out that he was referring to filling out the FedEx shipping forms. I told him I was in a bit of a hurry because I was concerned that I may miss my flight and asked if there was any way he could help me to get these items ready to ship asap so I could be on the way to the airport. His reply was, «No, I need you to go over to that counter (pointing) and fill out one of those forms for each item then come back.» This guy was about as unhelpful and «don’t give a damn» attitude as they come.
I can’t believe management would allow such a rude and unprofessional employee to work there (did I mention he looked like he just crawled out of bed and barely fit in his uniform that was too small for him?) Hopefully another shipping store with a better understanding for customer service opens in the area.
(This review is based on service I received April 2013. Review was typed up and saved, but could not be posted at that time.)

In all honesty I haven’t been here in 2 years. I would have left this review earlier but I’m new to Unilocal.The customer service at this location is abysmal. I used to bring work projects here and dreaded going every time. I will never set foot in this business location again.

Horrible customer service. Okay, some people there are okay, but avoid the copy counter at all costs! When you go up to the counter, they could care less that you’ve been waiting for five minutes. I’ve had repeated run ins with the lazy, rude people that work behind the counter. You can complain all you want, they’ll still work there.
Barracks Road Shopping Center is a black hole of customer service. Maybe they have a chip on their shoulder from all the students.