Davis Appliance LLC

For reasons I don’t understand, Doug’s Maytag no longer services KitchenAid ovens, leaving me at the mercy of Davis Appliances.
First time I had them out they were late, and then they had to order parts. Heard nothing from them for weeks. Finally followed up, was told it all sounded familiar, but they had no information about my order. Eventually, they figured it out and the oven got repaired. LIttle did I know the Keystone Cops could get even worse.
had a different issue with my oven. Made an appointment for today between 10 and Noon. He asked if I knew the model of my oven. No, don’t you have it your system. No, our system only goes back 5 months. My cell phone keeps information more than 5 months!
I called at 1030 to make sure I was still on the schedule and was assured I was. At Noon, I get a call from the technician informing me he was stuck on a job in Keswick and would be late, and might not make it until about 130. Duh, and or hello, you knew you were going to be late an hour ago — why didn’t you call me then so i would plan my morning accordingly?
I called Davis to complain. The fellow who answer has no idea just how unprofessional he sounds when he talks to customers. «I would have called you to tell you he was running late, if he had bothered to call me to tell me he was stuck on the job. He just wont ever call us. Ive got two people out in the parking lot arguing about this exactly problem» — sorry pal, I don’t give a rats rear end about your internal HR issues, that is YOU problem, not a ME problem, what I care about is what are you going to do to make this right? «nothing I can do, other than to reschedule you»
How about not charging me the full cost of the service call? «I don’t have the authroity to do that» Who does? «Randy Snoddy» Let me speak to him «He is not available» When will he be available? «Who knows, he is hardly ever here. You can try calling back tomorrow» Ok, I’ll call for Randy Snoddy tomorrow «Good luck with that!»
Just Wow!!! I am going to contact Kitchen Aid to let them know when we replace our appliances, we will be picking another brand to avoid dealing with Davis Appliances in the future

Notice the two other reviews were from people not from Virginia? One was good one was bad.
I have used Davis Appliance on High Street for years. Tom is expert at finding your parts, and if you are a do it yourselfer they are happy to help you find something even though they won’t get the service call.
We even bought a washing machine from them rather than a larger home improvement type store because their prices were fair and we knew they would back the product.

my daughter’s washer broke while I was visiting. I did some internet research, took it apart on the back deck and finally decided it was the pump. it has one pump for both bring water in and draining. I called davis appliance about a replacement part. the lady was so nice and helpful. she found the part, for about the same price I could get it online, and gave me some great advice. she was surprised that they still sold parts for that machine as it was a lemon and there was a class action suit involving it. I already knew that from my internet research but everything she told me was correct. she recommended not throwing money at a part for this machine. I really appreciate such candor and good advice. she could have just tried to sell the part but she gave me good advice instead. thanks, davis appliance!

Extremely poor service. The two members of the crew were rude, disrespectful and incompetent. Dont go there. Use a different company.