Brown’s Dry Cleaners

Dropped off a brand-​new pea coat with a few minor areas of food crust on the sleeves. Picked it up to find that there were still remnants of the food and it was now completely covered in pilling, hair and fuzz. Got attitude from the employees when I pointed out that the coat was worse than when I dropped it off.
I asked him to take it back and at least lint roller to get the fuzz and the hair off. Five minutes later they brought it back looking exactly the same.
I asked him about the pilling and their reply that «I must’ve brought it in that way.» No… It was a brand-​new coat and it didn’t have any pilling when I dropped it off to you. Not sure how a new dry-​clean-​only coat get pills. I can only speculate…
When I asked them what went wrong and how they were going to make it better, the woman replied «we can run it through again.» No… I don’t «want you to run it through again,» I want you to tell me what went wrong and tell me how my coat manage to look worsen than when I dropped it off to you. Her only reply was «I don’t know, I don’t work in the back.»
NEVER, EVER, AGAIN.

I’ve been using Browns since 2004 and have had nothing but the best experiences with them, even the manager, just say’in!

Not pleased with this place. They didn’t do the one thing I asked, which was reattach a button on my pea coat. It’s on me for not checking when I left, but when I brought it back I was greeted with very condescending conversation. They agreed to fix it, then they acted like it was the biggest deal in the world to write me a new ticket so I had record of my coat being there (lady rolled her eyes when I asked this, brought it back without a word, and walked to the back). Really? Common sense, normal thing to do for a customer. I’ll drive out of my way to go to another dry cleaner from now on.
UPDATE: I didn’t think it would get worse, but they sewed multiple buttons onto my coat THROUGH THE POCKETS. This rendered my front pockets unusable. I award you no points, and may god have mercy on your soul.

Gahhh, I didn’t think this place could get any worse! Update to my last review. I took my boyfriend’s peacoat to be cleaned, have one button reattached, and to have two buttons tightened. The girl barely looked at me when I was pointing out which buttons needed attention, so I knew this was going to get F’ed. They ended up tightening all of the buttons, which I suppose is nice, but for the buttons that were in front of pockets, they sewed them into the back of the pockets so that the pocket is now sealed and useless. What kind of idiot are you?

Although they do a nice job with the dry cleaning, the staff is very
Cold-​I am never greeted with a smiling face.
Every single time I have gone (~5−10) it takes
Two employees to find my clothes. Today while
In line an employee told the customer in front
Of me, «I cannot find your pants and I don’t
Have time to look for then now.» For once they
Were not missing my clothes, but this appears
To be a common theme.

I usually do not write negative reviews but I have never had such a terrible customer service experience in my life so I felt compelled to write this one.
I brought in an article of clothing in perfect condition. It was tattered and torn when I got it back and no one at Brown’s told me that there had been any damage, pretending that it didn’t exist. I went back to the place where I had bought this item (a very nice and well respected retailer) and got a receipt so I could prove that it was not made of crappy material. I brought this information in and was told that the manager/​owner would look at it and get back to me.
He called me and essentially told me that it was MY FAULT even though I have only worn the item ONCE. He told me that I should go back to the store and complain that the material was too thin etc. NOT once did he apologize, offer any type of explanation other than one that absolved him of any responsibility or offer any type of compensation for the $ 30 dollars I paid them. Apparently they don’t care about customer loyalty. He was smug and rude to me to the point where I was on the verge of tears. I have never been treated this way.
I WASTED more than $ 150 dollars by going there. Don’t make the same mistake I did by going to Brown’s.

They saved my husband’s neck! We have moved away from Charlottesville, but we were in town for his dissertation defense at UVA. The night before the defense, he wore the jacket that he planned to wear to his defense (the only one he had packed) and spilled food on it. His defense was the next day at 4pm. I called Brown’s at 9am the next morning, and they told me they could have the jacket ready by 3pm the same day if I brought it in right away. They delivered! The jacket looked PERFECT when I picked it up at 2:45 (it was even ready 15 minutes early), and they only charged us $ 5 for the super fast cleaning. We will use them whenever we are in town.

Be warned. I’ve had my clothes ruined here. And I even went back after (twice), thinking it was a fluke and wanting to enjoy the convenient location. But they did it again and again. The staff is indeed very nice but the cleaning is horrible. They press things incorrectly, burn shirts (twice!), lose buttons and fail to clean stains. I’ve talked with many others who share similar experiences. Go at your own risk… I’ve learned my lesson.

This is by far the worst dry cleaner I’ve ever used. Not only is the staff rude and cheeky, but the clothes come out with visible stains on them. DO NOT USE

Cannot believe the extremely low level of service here — almost as bad as the low level of quality in the finished product. I might as well have sprayed my clothes with Febreeze instead of bringing them here — would have ended up cleaner.
With so many options for quality cleaners with good service in Charlottesville, why would ANYONE bring their clothes here? Liquidate now before you get sued, Brown’s.

On two occasions I dropped my clothes off with clear instructions that I needed them back the next day. In both cases I needed the clothes for business trips. In both cases Brown’s failed to deliver them. In the second case, they promised them the same day. I gave them an extra 24 hours and when I stopped by, 24 hours after the time the clothes were promised, I discovered they had not even gone out yet and were sitting in a box on the floor next to the front door. The staff made no attempt to offer any kind of apology or remedy.
Use Brown’s at your own risk and never if you actually need your clothing back in a timely fashion.