Brown Toyota

«PLEASE SHARE!!!» I bought a 2014 Scion tC from brown Toyota Scion car broke down I had a lifetime powertrain warranty, they failed to upload the information to the computer so when my car breaks down after I buy it to you later or if Michigan so I have to pay out-​of-​pocket for 13 days for rental which I’m paying for their mistake they won’t help me pay for the rental will reimburse me for the two days that I stayed in a hotel room with my family I also get my vehicle back from a different Toyota location leave Toyota in Raleigh North Carolina on capital Boulevard left my car a mess in here are the photos I have called customer care I have called Toyota finance I have called Scion and nobody has helped or taken responsibility for their mistake and I’m having to pay for it I explained I spent my rent money to get my family home as well as pay for the car rental I haven’t gotten a return call from any of the organizations that are called related to Toyota I sent the fax to the executive office and have a received a return call back from them so they basically don’t care about the customers there are things that people don’t know at the time of sale that need to be known for example when you buy things from Toyota that they could possibly want you warranty and Toyota said that it’s up to the customer to look all that stuff up This is my first car I have ever bought new I am a veteran and I thought I would get treated with dignity and respect well I was up until the point I bought the car. I was told I had 2 years of oil changes but the 25,000 mile part was left out ok my fault but then I wasn’t told that the modifications offered would reduce the value of my car AND wasn’t told that after the extended warranty ran out that no company will cover a vehicle modified by the dealer or not. So after my transmission goes out two years later nobody knows anything !! I called and called and called. Finally a woman that I won’t say her name that worked for brown Honda in Charlottesville, va called me and told me that we’re going to honor the warranty at this point I have been without my car for a week. She says my warranty fell through the cracks that was on a Friday so Monday rolls around and she calls me and tells me they won’t cover it because of the modifications they installed !!! So it finally got covered by fidelity who does not pay for car rentals at this point I’ve never been so upset and disappointed! So I pick my car up today which is the 13^th day and it looks like a bomb went off in it nothing was put back and I never have my car looking like this out of anger I just left don’t buy anything from brown Toyota or Honda in Charlottesville, va they only care about sales not the customer
16 minutes ago

My car has been making a progressively louder sound. I called almost 2 weeks ago and they couldn’t get me in till today. I had an appt. at 3 pm. When I came inside, «Jim» said it would be awhile before anyone could look at my car. I told him I had an appointment for 3 o’clock and had to leave work to bring the car in. He said that doesn’t matter. No one was available.
I asked him if there was another day that I could bring it in at a certain time and be assured that I would be seen then. He said nope. There are no days that I can be guaranteed when I bring my car in that it would be seen then. If you ask me, this is a pretty lousy way to run a business. He acted as if my time did not matter at all. I asked him when he knew that they were backed up and I wouldn’t be seen right away, why didn’t he call me and tell me and I could have stayed at work and not wasted 45 minutes of my time. He just mumbled something.
I wish there was another place I could take my Toyota Sienna in, because I am not happy at all with Browns. Whatever happened to customer service?

The customer service was first rate, they were very accomodating to our needs and financial constraints. The paper work was as prompt as possible and we were in and out in record time, complete with tax and license (no second trip to DMV) If you want a Toyota I’d say this is the place to go. There are 10 dealers in the area I would rate Brown #1.

Got in my car to go to work this morning and my battery was dead! I bought this Toyota parts battery at a different dealership a few years ago, and it was still partially under Toyota’s parts warranty.
Greg Harper in the parts department was a huge help! I took the battery out of the car, caught a ride with a coworker to Brown Toyota, was able to get my original invoice from the first dealership faxed to Greg in parts, and he went through all the steps I needed to make sure I got my warranty discount. He saved me more than 50% on my battery, and made sure I got in and out quickly so I could get to work without being too late. Great guy, and a huge help when I needed it!

Do not give your business to Brown Toyota.
Brown Toyota is in my home town. We leased a Toyota vehicle and chose this location to return it. I got a call from Toyota a month later asking me if we had turned in the car. Mike, to whom we turned in the car and who was supposed to have turned in the paperwork, did not do it and when I spoke to him, could not recall what was done with the vehicle. Our account is currently still open because of Mike and Brown Toyota’s mistake.
This is our second poor interaction with this location, as when we originally tried to lease with them, they quoted is a monthly payment which was way too high. We leased from another Toyota dealership despite the convenience of this particular location.

Brought car back in and they made the needed repairs.
They gave us a discount. They did try, I appreciate their follow up and efforts.

Don’t use Brown Toyota. They either put the wrong oil in my truck or they gave to me a false invoice of service.
The invoice shows 5W20 oil installed. This weight oil is not approved by the Toyota Motor Company for my pickup truck.

Having to purchase a new car after 15 years is taxing. Financially of course, but mentally as well, since much of the auto world has changed since then. The people at Brown were accommodating, well informed, not pushy in the least, and added a feeling of family to the experience, which made the decision easier and actually enjoyable for all. We were very happy with our trade in value and especially happy to drive our new car home without any hassle. A big thank-​you to the kind folks at Brown!

I’m a local, and have bought a few cars at various dealerships in the Charlottesville area, but never at Brown Toyota. I had shopped there before, and have had stellar experiences prior to this visit.
I came in on September 6, 2014 with my wife. I was shopping for a car for my little sister as a congratulations present for her being admitted to college. I was immediately approached by a younger gentlemen with dark hair, medium height, and glasses (we did not get his name, unfortunately, as we rushed out as quickly as we could at the end). He engaged us, sat us down, and we began talking about cars.
I told him that we were staying under $ 10,000, and honestly he acted flabbergasted. I explained that it was for my little sister, and he acted disgusted that we would spend so little — repeatedly asking why we couldn’t afford the payments for a nicer car. I explained to him that payments are not an issue, but that I didn’t want to buy such an expensive car for someone so young in college. He said that under $ 10,000 was almost impossible — which is entertaining, given that we had already been to 4 local dealerships that day previously and had already test-​driven some stellar cars under $ 10k. Currently, there are 52 cars in the Charlottesville area at major dealers under $ 10k.
They had one Toyota Camry for about $ 6k, and he pulled it around for us. I looked it over — it was pretty rough. Again, I’m spending $ 10k, so I didn’t expect a stellar car. However, this one had broken speaker covers, scratches all over, stains on the floorboards — overall a very poor car. When he engaged us and tried to claim that it was a «very clean car», I immediately told him that I know it’s his job to sell the car, but that this isn’t even something we’d consider, given the other cars in the area with comparable prices. He responded «Well what did you expect when you’re only spending $ 10k on her?»
Naturally, we were taken aback by this comment. I explained to him that we had been around the area, and that there were other cars at the same price point in the area that were miles above. He gaffed us off and was extremely dismissive and rude. We immediately thanked him for his time and left.
I’m sure that this is one bad salesman, and not indicative of the entire business. However, they had other cars that we were interested in — we left and did not come back simply because of the poor attitude of their salesman. With attitudes like that, we will make it a point to not re-​visit the store, and to ensure out our friends and family also do not go through an experience like this.
We found a stellar car at Flow VW for around $ 9,000. The difference in the attitude of the staff was incredible.
Will update review if I do find out the name of the salesman. In the meantime, I don’t recommend a car dealership that would employ someone with such a negative and deceiving demeanor.

I had a great experience buying my Highlander this week. All was done professionally. They were reasonable in negotiations and made sure the extra installation I asked for was rushed to be done within a day. I’ve purchased at least 10 cars over time and this was the best experience I remember. I initiated the sale through the internet and would recommend that since you can get just about everything accomplished in advance, including establishing a trade in value.

Had car taken for oil change and to have the exterior washed/​interior vacuumed. Vehicle was serviced. When it was brought back around, it was obvious the exterior had not been cleaned at all. When I looked at the interior, it had also not been cleaned. Had I not decided to check that, they would have charged me for the work. Makes me wonder if they even bothered to really check my vehicle.

UPDATE (New Review): I have had a few cars serviced (mostly while under warranty) and also detailed at Brown’s Toyota on Pantop’s Mtn.
1) The Detail Dept. is superb — second to none.
2) The Service Dept. has never impressed, and as of this writing is on my «never again» list.
Having just been told — after AGAIN having to track down our service advisor — that my vehicle won’t be ready for another THREE days (over the weekend), I am at my wit’s end.
There is no excuse not to let a waiting customer know the status of their vehicle, especially when the delay has been known most or all day and the delay will go through the weekend and the first day of the next week!

Con artists!!! Wow make sure to think long and hard at options and plans they throw in at the end! Payment went up almost a hundred dollars a payment. Qualified for zero finance and they talked us into an insurance geared more for people with high finance rates !!! Service was easy to talk to yes but terrible looking at the entire picture. Test drove the day before and agreed to come back and the car would be ready, took hours then had to wait after all the paper work for them to get the car ready like we planned the day before. Never buying through them again and now googling every term and calling people when buying a car, car salesman here are like snakes and there not out to help you but get every dollar they can from you even through lies and deception!!!

Got stranded from NC in Orange, VA and had my Lexus towed to Brown on the recommendation of a friend after hours. I could not have received better service! First they arranged for the shuttle to help me pick up my brother who was being released from the hospital near by and then they dropped us off at out hotel. They promised to look at our car first thing in the morning and our first update call was at 8:00 am. They did not have a Lexus alternator in stock but got one in from Richmond the same day. They promised to have us back on the road by 4:00 and we were pulling out of the parking lot by 3:00. A huge thank you to ALL the Brown service department team!

I’ve always felt a little more comfortable going to Toyota dealerships for service, but this one has changed my perception. My first interaction with the employees was at the reception desk which feels more like a bank with 4 – 6 tellers holed up shoulder to shoulder in 4 foot cubicles with very little personal workspace. Their bosses have spacious glass offices right behind them looking at anything they may pull up on their computers. I have no way of knowing, but it smells of micromanagement. I only bring that up b/​c I feel for the receptionists (earned 1 star) there, who were actually pretty helpful.
My biggest issue was after waiting about 15 min in a pretty nice lobby w/​spudnuts doughnuts (earned the 2^nd star) a member of the services crew told me of the $ 450 worth or replacements and flushes I needed. I’m not a mechanic, but I know enough to know he inflated prices by some 400%. Just look online and see what they should charge for an A/​C power flush and compare that to what he told me ($ 189.95). Ridiculous!
I won’t be back here again.

Always good service. Like the new lounge.

These guys didn’t replace the valve stems on the tires I bought for my Corolla in the fall of 2006, resulting in me driving over a hundred miles, at night, on I-​64, on rapidly deflating tires.
I’m sure there have been many instances in which a company’s negligence has almost resulted in my demise, but I’m actually aware of this one. So like the commercial says, «Brown, Brown, Brown, you’ll get back at their crappy service years later on the internet.»