Wells Fargo Home Mortagae

EIGHT months for them to try and refinance a rental property. «You’ll have an answer within 10 – 14 days» … er, make that 8 months. And then they said NO! Now it’s a short sale. So everyone loses. Boo, WF. This was an easy fix. A simple refi. You could have kept making money off me for years to come, but your processes are so complicated you just couldn’t do it. How many hours did I spend of my time on the phones on hold, how many trees did you kill for all the reams of paper that landed on my doorstep. At least you supported a few FedEx guys in the process. And the best part? From my ‘personal point of contact’: «Do you have my contact information? It’s phone number 877– xxx extension xxxxx». But there is no way to enter an extension when you call. You go through the loop. They drop the calls, you give your information 5 times to everyone you talk to. SHAME ON YOU WELLS FARGO.