Urbana Wellness Spa

I was in town visiting and went to Urbana. Rebecca was my masseuse. She was wonderful. The best massage I’ve ever had. I highly recommend going there.

Love urbana, amazing massages and service

I just went to Urbana from a gift card my husband got for me. The spa luxe package= 1hr massage and 1hr facial. Kirstin (not sure on spelling) was my massage therapist. Very nice, good about checking in with me during the massage. It was my first «real» massage and it was really nice and relaxing. Then I had Tammy for the facial and it was awesome! She has a light touch and it felt great. (Almost dozed off I was so relaxed). Neither therapist forced conversation and I like to just chill so that was good too.
I would definitely go back. I am not a tea drinker but their complimentary tea was yummy.
DEFINITELY RECOMMEND. I have a feeling other users giving this place a 1 star are too picky to just enjoy themselves.
2 tips for Urbana: I am new to the whole spa experience, it would be good to tell newbies how a massage/​facial will go, what to expect routine wise before you start (like I didn’t realize I would get lip gloss put on at the end of my facial, which was nice!).
The waiting area between services is kinda strange as it’s pretty dark with nothing to look @ behind the screen area (but you obviously only have so much room in that suite).

The first time I went to Urbana it was a really good experience but the girl I had the first time didn’t work on my legs as much as I wanted too. My best friend said she was also really sore but she like the place and the staff is super friendly. Second time me and my husband went for our anniversary and it was completely wonderful. We had the couple massage, got to pick the wine that we wanted and had chocolate covered strawberries. I had Rebecca that time and she is wonderful and nice and sweet. I will be coming back, great place.

Relaxing
My experience was amazing! Brittany is everything. I had a full body scrub and massage. She was delightful and really made sure I had the most relaxing experience. I also enjoyed the complementary tea. Will be back… Ask for Brittany!

This afternoon my daughter and I went to Urbana for a Wellness message, East West message and a facial. We were both extremely pleased with our therapist Christy, Amanda, Jim and Tamela. The services that were provided can only be described as exceptional. Each one of them took the time to answer our questions as well as share recommendations for next steps. I enjoyed the services so much that I signed up for a membership. Thank you Urbana you exceeded our expectations.

I’ve decided I’m never going back. Had someone else and was a waste of money and time. The mt missed every spot. Hands face ears arms, barely did my legs. And I’m in so much pain. Keep your specials I don’t need that shit.

I often frequent several spas and this rates among the top of my list. Here is why. Great contemporary and soothing atmosphere. Updated elements like iPad sign ins. Wonderful Tea Bar with several flavors to choose from. My massage was great. Tricia is skilled at her craft as a massage therapist. She included a great stretch for me with my massage. The front desk was very cordial and accommodating. I would recommend this spa.

Purchased the Mother Daughter Queen for a Day Spa treatment for Mother’s Day. My Mom and I loved every minute of it. The atmosphere was very clean, quiet, and the dim lighting was perfect. My mom and I really enjoyed our experience and we will certainly be back.

Beautifully and tastefully decorated. The music was soothing and I would have not expected a tea bar at a spa. Over 100 kinds of different teas from all over the world, the tea itself tells its own story. My favourite is the Urbana white tea! What a great combo — relaxing massage with a cup of detoxifying tea. My body just thanked me for today.
I had a deep tissue massage by Jim, a really fabulous therapist, and then I got a seaweed wrap. Both wonderful and my skin has never felt softer. I would highly recommend Urbana spa to all my friends. Anne and her team made me feel special and welcoming, it’s like going home and having a relaxing tea with family.
Thanks for setting the bar so high for others to follow!!! XOXO BL

I’ve been to Urbana twice now for the Spa Luxe package, which is a two-​hour appointment with a facial and a massage. Both times were great, and super relaxing. I second signing up for their emails because they do run some great specials on packages and gift cards.
The front desk staff are always pleasant and courteous. I recommend trying to arrive early to your appointment to unwind and to enjoy a beverage. I love tea, so the tea bar is definitely a huge perk! At my most recent visit, I got to try their green tropical flowers blend, which was delicious.
At my most recent appointment, Kristy was my massage therapist and Tammy was my facialist. I highly recommend them both, and I am looking forward to booking appointments with them again. Tammy is so sweet, and in addition to my facial, she gave a great neck, shoulder, and scalp massage. I appreciated that she didn’t force conversation, and just let me relax.
In between appointments, I waited in the «transition area» which is the only negative that I can say about the experience. It’s not really an area per se, but instead a couple of chairs and table behind a folding screen in the hallway. I would almost prefer to hang out in the lobby, truthfully.
The massage with Kristy was one of the best that I’ve had, especially considering it had been about 6 months since my last one. I had some major knots going on, and that girl has got some strong hands!

This place is the ultimate relaxing experience. While waiting you can have some of their amazing tea blends (always something new and yummy — they have a whole wall of teas you can try and take home) and listen to ultra chill music in a laid back setting to start your journey of relaxation.
The therapists are fantastic and have a lot of different massages available to choose from. Their therapists seem well trained, I’ve maybe had a mediocre massage once or twice the whole time (while I was trying to scout out my regular therapist), but otherwise, amazing massages with the right pressure and speed. Overall, I’m in love with this place and highly recommend it. If you’re a regular, sign up for club urbana, I’ve been a regular since I moved to Charlotte!

Recently visited Urbana as my selection with Spa Finder gift cards. Selected the East West massage and had Brittany as my masseuse. At arrival I opted for tea and due to coming in early, I was able to try both that were brewed to choose from.
Enjoyed the personal touch of my own prep tray with options to sweeten my selections.
Brittany was awesome! Not just that the massage itself was on point, but the fact that her passion for bodywork and health reflected. She really took the time to listen to me share about areas I have been having trouble with due to an auto accident.
Brittany is very knowledgeable beyond just the art of massage.
I will absolutely be returning to Urbana for a massage!

This was my second time the Urbana Spa and Teabar. I had a Travel Zoo deal for a 60 min Hot Stone massage. Nothing was different with the deal vs not having one.
First, the atmosphere is very relaxing and tranquil when you first walk in. Low lights everywhere and soft soothing music overhead. They do give you tea and champagne before and after your services in the waiting area. This is a nice touch, as it’s all complimentary and endless (within reason).
My massage therapist, Vincent, was good. He asked me the necessary questions, regarding what pressure and problem areas, before he started my massage. This should be standard, but I have had it the other way around. He was good. Hands were sting and pressure was a little too hard, but he adjusted when I voiced my opinion.
One thing that I was missing were the snacks or cookies, that I’ve heard the have. I thought one of the service women would offer something with the tea, but nothing. I did miss that. I bet it would have went well with my tea. :) Also, their Vanilla Crème tea is really good with a bit of honey.

I hate to give this place 3 stars but that’s what they truly deserve. Let me start by saying my husband and I had a 90 minute couples massage. Both of our masseuses were phenomenal! I had Roy who has a very warm and upbeat personality. He made me feel relaxed from the moment I met him. And his hands… truly amazing. My body is still in awe. My husband had Nia and she was able to relieve an old shoulder injury.
The massage rooms were nice but a bit small. The music was very relaxing. And the oils used had a very nice scent and were very moisturizing as well.
Here are the bad parts. The front desk staff are quite snobby. It’s very obvious they are not people persons. They could at least paste on a fake smile while greeting clients. They did nothing at all to try to make us feel welcomed or appreciated. Also, the champagne is quite horrendous, even for a complimentary glass. We also tried some tea that was quite bland. Being a high end and expensive place of business they should offer a more high end beverage.
That being said, I would be willing to endure the snobbery just for Roy or Nina since they were amazing.

When you walk in, you are greeted by friendly receptionists and a tranquil, trendy atmosphere. They offer you complimentary champaign or tea when you arrive. They also provide Danish butter cookies for you to snack on.
Tip: Complete the information sheet online before your visit so you can relax with your beverage before the massage begins.
I had the east to west massage (a blend of deep tissue and Swedish techniques) with Melody. She was good. Her hands were soft and she applied the perfect amount of pressure. It was firm, but still enjoyable.
The music was soothing. However, there was a glitch that was a bit distracting (either the cd skipped or there was a short in the wiring). After a few minutes, they fixed the problem.
The two biggest drawbacks to this place are 1) the lack of changing robes and a private lounge for you to relax before/​after your massage and 2) the walls are PAPER THIN! I could hear the entire conversation of the people in the next room. Luckily, they stopped talking after about 10 minutes, but it was very distracting. It definitely detracted from the experience.
After the massage, they give you a little bottle of FIJI water. I thought this was a nice touch. Most places just bring you a sip of water in a little plastic cup. Overall, this is a nice place. It’s a fancier take on Massage Envy. Come here for a good massage, but if you’re interested in a traditional spa day (with saunas, lounges, showers, etc) this probably isn’t the place for you.

I have been to Urbana on Carmel now a handful of times. I have had a different masseuse every time in search of the perfect one. They are all good, and I reallllly enjoy the hot stone massages. If you get on the email list, you frequently get emails that say they are doing a 3 day sale which is like half off. I get 1 hr hot stones full body massages for 65 bucks which is almost half off. Ill take it!
Plus, they have a tea and champagne lounge. I think with each massage you get one or the other complimentary but dont quote me on that.
Its probably my favorite spot for massages and they arent easy to find good ones. Give it a shot.

This is a tough place for me to review because I had certain expectations and they weren’t really met BUT the massage I had was absolutely fabulous!!! So, let me go retrace my steps…
Misconception #1 – I didn’t get to change into a comfy robe
Misconception #2 – There wasn’t a sauna and/​or steam room
Misconception #3 – There wasn’t a relaxation room at all
The relaxation room was also the lobby/​bar area so I was just a little taken off guard. I brought a change of clothes, books, snacks, everything… and I needed none of it really. The waiting room/​tea and champagne bar was very cozy and a great idea but I was a little disappointed there wasn’t even a snack to be had!
Basically, in terms of the environment/​process it is somewhat of a «glorified» Massage Heights or Massage Envy. I’m NOT knocking those places nor am I knocking Urbana – you just have to have your expectations in check before you go!
The Massage I had was the «east to west» with a masseuse named Kyle. It was incredible. It hurt so good! It was very much a tension-​relief type massage. He got out every single knot and he definitely hit every pressure point. It was awesome. He incorporated some stones in his method which worked well. It was a very unique style and technique that Kyle used but I would HIGHLY recommend him. If you are just looking to be tickled during your massage then don’t get the East to West but if you don’t mind a little pressure and extra relief then go for it and ask for Kyle.

I had a deal from Travel Zoo for a 60 minute hot stone massage. I booked my massage for 10:45 am. When I got there there were several people in the lobby drinking champagne waiting on their massage.
On a normal (non-​vacation) day 10:45 is a little early for champagne, so I went straight into my massage.
My masseuse was Debby. A petite Asian women who was soft spoken. She asked where I liked to be focused on and I explained that I liked my shoulders and my legs more pressure, with my middle back less pressure. For such a petite woman she is strong! I loved everything that she did. She found my achy areas and definitely rubbed them out. It was very relaxing and she is my new favorite massage therapist there.
After leaving the massage room, I decided I wanted my champagne (that is included on the deal) and when I asked for it, the receptionist looked confused. I’m fairly certain it was just a misunderstanding but I felt a little weird about it.
I love this place! I’ve already bought another Living Social deal. Deals are the only way to go for this place otherwise the massages are a little pricey. They come around probably once every couple months and I grab them up right away!

This review is solely for the tea bar, as I haven’t indulged in a massage… yet! Once I do, I’ll be sure to update this review…
In short, Urbana hosts an ah-​mazing tea bar with extremely educated & kind staff. They offer more than 100 loose teas, and whether you’re a tea aficionado or tea is new to you, I guarantee you’ll find something you fancy. Plus, the folks behind the tea bar really know their stuff and, thus, you’re guaranteed a tea-​ducation if you like. Or, just hang out here — that’s cool too.
I learned about Jasmine Pearls and Oolong, white tea and chai. Plus, if you’re looking for a nifty tea pot or accessory, they have ‘em! Word to the wise — loose leaf tea here starts at $ 2.50 per ounce, with a 2 oz. minimum. So, it’s not super cheap, but you most certainly get what you pay for. Urbana definitely takes the time to cater to your tea preferences and, next time I’m in the area, I know I’ll be back to have a cup!