Thrifty Rent A Car

Horrible. After flying all day, I arrive to find that not only is the rental place NOT at the airport (Charlotte, a major hub), but they closed at 6pm! What kind of rental place isn’t open 24 hours? Travelers arrive at all hours.

Sure wish I had read the reviews before I reserved a car! What a nightmare! We arrived at about 8 am after wandering around the Charlotte airport trying to figure out where the Thrifty bus stop was. Once inside the bus, the driver said,“you should know, there are no cars.” I told him we had a confirmed reservation, and he shrugged. When we got to the lot, which is a circuitous drive from the airport, sure enough, NO CARS! And no one could tell us when a car might come in! The staff blamed it on being bought out by Hertz, who comes and takes their cars when Hertz runs low. There actually were two cars on the lot, but they didn’t know where the keys were for them!
We sat for about 20 minutes, and just when we decided to go elsewhere,(which meant getting in the Thrifty bus and heading back to the airport), a rental return drove in. We were told, you can have that car, but we ain’t cleaning it!
Say what? We took the car, which fortunately was in very good condition, with an agreement that we’d get a day off for the hassle.
When we returned the car, it was rung up full price, without even asking us. When I told the sullen representative there were notes about us getting a discount, she turned on her heel and left. She never came back out. We had to hunt her down. It was SO disorganized! SO unhelpful! Crazy town!!! 0 stars if it will let me! Never, ever again! Dang, need to leave a star to post a rating. Pretend it isn’t there!

Really horrible customer service ! !
I originally wanted to use the car for 9 days, but had to change my flight to return after 7 days.
When I told the people at the counter, they changed my contract to return before opening hours on the 7^th day, which I did.
I was charged for the entire 9 days. Apparently they billed me for the RESERVATION, and not the actual rental period on the contract. I had some verbal talks with their customer service people who promised me verbally that the extra two days would be refunded. So far, no refund has been processed.
Unfortunately, every time I book Southwest Airlines into Charlotte, they expect me to add on a car from this company. so I will from now on avoid doing business with them again by booking the car separately.

Will never use this car rental agency again! I should have known we were in trouble when we couldn’t find the place to wait for the shuttle. It was far from the other rental shuttle in an unlit area. The agency was quite a way from the airport. It looked like a bad used car lot. Most of the cars were older and dirty looking. We were the only customers and it took forever to get out of there. When we finally got our car it was covered in scratches and dents and was dirty inside and out. I pointed out the damage and was told «oh don’t worry about that. We don’t have anyone to check you back in» The employees were disorganized and unprofessional. I was surprised that we didn’t have any mechanical problems! Upon return it took 10 minutes to return the car. Then we waited about 10 more minutes before they realized that they hadn’t called the shuttle to pick us up. Don’t use this company!

Me experience with Thrifty this week (2÷16÷15) was uneventful. I booked online with the time saving option. Got there was greeted warmly. My car was available and I left all within 15 minutes. Upon returning I pulled up; again warmly greeted got my receipt printed and left.

My experience with Thrifty Car rental service near Charlotte, NC airport was horrific. When I arrived on 8÷21÷2014, the line was extremely long and there was one man working at the counter in slow motion. I waited approximately 40 min to be helped by the agent. All while enduring above 80 degree temperatures in the location and running after my 2 year old son after a 2 hour flight that landed at 230pm. Once I was helped, I checked to make sure that the agent was aware that I had reserved a car seat for my toddler. The agent said that they don’t have many car seats and proceeded to take me to a back room to show me 2 booster seats and a way substandard toddler seat that I wouldn’t dare use for my son. This angered me and I requested to speak with a manager who never showed up during the entire ordeal. The agent said he would call Dollar rental car so they can bring another car seat. While waiting for a manager and a suitable car seat, I decided to call Enterprise rental car to reserve what I needed and I demanded that someone take my son and I to Enterprise. I was told that they could take me back to the airport, which was unacceptable. At this point it was 415pm and I had a 90 minute drive ahead of me. Another agent, Chantel clearly saw my frustration and agreed to take me were I needed to go. While in the car, she apologized profusely and asked if I would mind if she took me to Dollar rental car instead of Enterprise. I agreed and she took me there and helped me perfectly. She was professional and courteous. I would just like to say that because of this experience, I will never use Thrifty again.
When I returned the car to Dollar, the gas was a slither away from full and they charged me $ 9 for a gallon of gas! I’m done with Dollar too…

If I could leave negative stars I would. This has got to be the most disorganized incompetent rental agency I’ve ever been to.
We get there & there’s a line going out the door. The lady @ the counter apologies that they’re short Fri morning @ 9AM. Hey things happen I understand. Another lady who normally handles returns (by her account) at least tries to assist so I’ll give her that.
Now they tell you there is a penalty for smoking in the vehicles but how is it 4 renters ahead of me all came back in for smoked vehicles and/​or ashes in it? Then they give me the keys for my white Cruze. Ok. Hopefully it doesn’t smell like cigarettes I say so I’m walking around their lot hitting the panic button & I hear the horn but I see the lights on a grey Cruze flashing. This can’t be right. The tag says white. But the doors lock/​unlock, trunk opens & engine starts so this must be it!
There is no one to take me to my vehicle & look it over for damages. Might I mention they are quick to tell you if you’re involved in an accident YOU the renter are responsible to pay for whatever days is lost to repair it.
Also it looks like it hasn’t been washed in a while. Dusty dashboard, wrappers in the side door, dirty windows but it looked like someone used a dirty/​muddy rag to wipe down the sides.
Out of the entire experience returns was efficient & fast. Two thumbs up for that! Pull up scan Barcode, check mileage, look for damage, print receipt & done in less than 10 min.