The UPS Store

Eek… I went in to ship a package on Dec. 21^st for Dec. 24^th delivery. Yeah… I know… A bit last minute but still within the delivery windows. I took a 5.5 lb package to UPS and asked for a quote. The man working the counter told me it would $ 131 to ship to package and an additional $ 4.95 for packaging. I expressed surprise at the amount and he curtly added «that must be the price of a one-​way plane ticket.» Well… actually… that’s pretty close. I said thank you and took my package to the Post Office, where they shipped it for $ 22 and it was delivered on the 24^th.

I have no choice but to update my review and add a much needed star here. I know what you’re thinking, a UPS Store gets five stars?! You’re damn right and they deserve every single one of them.
I’m here a lot. If this UPS Store was Cheers, I would be its Norm. I have a kind of crazy work life and always need something random. Whether it’s shipping a prize to a winner, getting hundreds of raffle ticket sheets printed, or having Unilocal coloring book pages copied, they do it all with a smile. Everyone who works here is so nice and helpful. Major kudos to these guys for cutting my raffle tickets for me. That was a very welcome surprise.
I mentioned this before in my previous review, the parking lot can get super busy during lunch. Between the deli next door and Sabor, there’s a bunch of cars trying to get in here to park. I highly recommend avoiding that window of time if at all possible.

Very pleasant experience.
I turned off my U-​Verse and had to ship the equipment back through UPS.
Very easy, they took care of it immediately and quickly.
I also found out they handle postal service mail, so if you hate getting hung up with the people at the Post Office, well, head over to the nearest UPS store! (probably closer than your PO!)

The absolute best customer service I have ever experienced. Even if there is another shipping facility closer to me, I drive to this one because I know my experience will be quick with no errors. I have shipped numerous Zappos boxes here and the staff is always friendly, cheerful, and will even tape my boxes for me. I also printed out documents and a staff member was incredibly helpful with walking me through the process and assisting me. Gold-​star service for sure.

Wednesday ~2pm… no wait, friendly/​helpful service, quick but thorough notary, seemingly reasonable pricing ($ 5/​notarization), full-​service mailing.

After a frustrating and unsuccessful experience at the Derita Post Office, I went to the UPS store to have some items boxed and shipped. There was a nice young lady at the counter, as well as a man. I think that Renn is his name. They saw that I was «put out» with the post office, to say the least. They not only gave me a free box, but found an affordable shipping rate for me without too much of a delivery delay. Renn also gave me coupons for my next visit. I was all smiles when I left.

There are bad UPS stores and this is not one of them. I’ve used this location frequently and while they are not always the most polite folks in the neighborhood, they: a) get the job done, b) recommend options for best service (time vs cost for delivery), c) discuss other services, like 3D printing, which might be of interest but don’t dwell on them so much that you just want to leave. Overall, I like this store.

The absolute best and friendliest way to ship a package in all of Charlotte. The employees are the friendliest and most helpful people ever. If you have issues, they will take the time needed to help you fix the problem to your satisfaction. I cannot tell you how much I love these guys! They are involved in the community beyond their job and remember where you work if you ever tell them. Shipping is a but more expensive than USPS, but you get what you pay for. I cannot tell you how many times I have lost packages via USPS, however I have never had a single package lost from UPS.
The online services they offer are amazing. You can make a profile and add your mailing address so that anyone who ever send a you a package via UPS an automatic email is sent to your email with a tracking number and delivery confirmation. This is the best service when you receive packages frequently.
The store offers notary service, and they know the restrictions for notarizing which will save you time! I have had a car title notarized with them and it was confusing until they explained the process in detail. All for only 5 dollars. What a deal!
Parking is tough at lunch time, but luckily they have a few reserved spots for the store customers.
Happy shipping!

After being a loyal customer to this location and a UPS My Choice customer, I was extremely disappointed in their policy over a mishandled package. I attempted to send a birthday present to my father in Atlanta and after it did not arrive in time, it show up back at our house in Charlotte. I was told that their policy is to resend it or to receive a credit and I could send it through another provider. It may seem extreme to complain, when I could just resend it for free, but when a company fails to perform their primary service, I feel that they should make things right with the customer. This means going beyond offering the same service you failed to perform in the first place. Having lost faith that this location can perform a core competency and their questionable customer service, for the foreseeable future, I will be taking my business elsewhere and canceling my UPS account.

Seriously the best UPS store in town. I’m not one to send a package every day, every week, or even every month, but I’ve loved this location and the staff each time.
Compared to other UPS stores, it’s not all that different. Ship your stuff, box your stuff, buy a P. O box, etc.
The thing that sets it apart is the customer service. Each of the guys that work here are fantastic. It’s not that much to shake a stick at, but their great at what they do and they’re rather kind. Andrew, namely, is the guy that has taken care of our needs each time we’ve come in. Great guy and always helpful, patient, and kind.

UPS — you inspire me to refrain from heading to the post office for the rest of my life. With minimal wait times, incredibly friendly and helpful employees and a plethora of shipping options and supplies, it’s no wonder I have little desire to walk into a US Post Office. Woof.
This particular UPS is convenient located in Elizabeth. So, all you Plaza Midwood peeps and Elizabeth residents have a quick and easy ship shop on Hawthorne. Parking is a cinch and there are plenty of greeting cards, mailboxes, shipping supplies, etc. that will fulfill those nagging needs. Next time I need to ship a package or pick up some packing tape while I’m in this general area, this UPS store is an obvious choice.