The Ritz-Carlton, Charlotte

Determined to stay at the Ritz when I seen Charlotte this weekend. This place is very well run. The staff are friendly, the service top notch and the place superb. I’d mentioned to the representative when reserving that my fiancé and I were in town to look at wedding sites etc.

Lovely spa, probably one of the best in the country! They have an intimate, modern, chic Aqua Lounge that offers breathtaking views of Charlotte. The service is worth more than the 20% service charge. You’re at the Ritz so you’re in good hands.

It’s the little things that matter the most. I’ve never reviewed the Ritz, as I’m usually here for jazz on Fridays or stealing away a moment at the bar at some random time. Never had much to say. That was until my last visit when I went out for a girl’s night. While we were there, it had started raining, which we were not prepared for. The valet somehow saw us standing in the revolving door on the Bar Cocoa side and came around the building, told us to wait while he got an umbrella and came back lickety split with a really nice and large umbrella. Told us not to worry about bringing it back — courtesy of The Ritz Carton. Now I know why the glasses of wine sent my way were $ 15+. That markup is going to a good cause, excellent customer service. You get what you pay for and I never mind opening my wallet at The Ritz. And if you haven’t been, the jazz here on Friday is amazing. Come let your hair down, have a drink, dance a little, and socialize when you have a free Friday night.

Came to the Spa for a day and everything was perfect. The staff is so friendly and goes out of their way to help you. All the amenities were clean and beautiful. I had a massage done by a therapist named Bucky and he did an exceptional job. Great spa to spend the day at!

Always treated like royalty here. Wonderful staff… always take the time to remember your name… they go the extra mile… from the valet to the desk to cleaning staff… never unprofessional and pleasantries are the norm. Thanks to the Ritz for spoiling us so much we can’t stay anywhere else.

Great service from all departments. Clean, pleasant, convenient, well decorated, and they all are so polite, friendly and helpfu. Food is great. It is worth the few extra dollars. You will leave relaxed and happy.

I rarely write reviews for hotels, but if you’re staying in Charlotte and want access to the Epicenter and downtown, this is where you should stay. One of my favorite public (as in not owned by an individual) pools in town. Very chill and dimly lit at night. A super classy bar scene and extremely courteous and prompt valets. It makes you just feel all fancy, but yet you are still in Charlotte. Highly recommended.

All I can say is WOW!!! This hotel sets the bar that every other hotel needs to live up to. Now, I will caveat that it is not cheap and I stayed for business so I didn’t have to pay the bill. It’s a beautiful, newly remodeled (or extremely well maintained) and spacious room with a decent-​sized tv, two closets (with bathrobe, shoeshine equipment), mini bar and Bose sound system for an iPod. The bathroom has a separate bathtub and shower — and a separate water closet (i.e., toilet in an enclosed room). So, a very nice room.
However, every little detail is taken care of in this hotel room. In the bathroom, the tv image/​sound is inset in the bathroom mirror, there is a pullout magnifying makeup mirror, mirror in the shower and even a small tile that sticks out in the shower for a woman to put her foot on for shaving her legs. What?
In the hotel room, on the desk is a little caddy with post it notes, pens and paper clips. There is a charging station with a «vault» for all your cords. When you open the closet doors, the light automatically comes on. So many little niceties. Some I have seen in other hotels, some I’ve never seen but never all in the same place!
The hotel bar is very nice and we entertained clients there a couple of times. We have also eaten in the neighboring BLT Steak restaurant which I will review in a separate entry.
The service is great also. Front desk guy hit it out of the park when I was checking out by helping me with getting my points applied and personally getting me a cup of hot tea from the kitchen because they were out at the hospitality station. I forgot my toothbrush and housekeeping brought up a pre-​packaged toothbrush and tiny tube of paste within a few minutes.
If you want to stay at a hotel where you feel and actually are pampered, this is the place. Great job, Ritz!

Out of all of the times I’ve came to the Ritz Carlton, I’ve not had as bad of an experience as I had this evening. The waiter, was rude and the only reason I’m giving the additional star is solely for the food, drinks and live music that I thoroughly enjoyed.

I recently went to get some much needed treatment at the SPA and have to tell you this experience was amazing. You don’t have to stay at the hotel to experience good customer service. The best part of my experience was a dip in the pool, i will be back asap.

Just focusing on the spa here since I wasn’t staying at the hotel.
Had a great massage here, but was a little disappointed to realize the provider cut the treatment short by about 5 – 7 minutes — on a 50-​min massage, that’s not insignificant. I wasn’t late — in fact, I got there about an hour ahead of time so I could read and relax and get all zen-​like — so it wasn’t a case where they were forced to cut into my appointment because of my own tardiness. Just felt a little cheated.
Other than that, everything was lovely. Staff was courteous, professional and warm, the place was clean and calm, and the massage really was excellent — just a bit shorter than anticipated.
Last note — I left a necklace that means a lot to me in my locker, and the Ritz staff (spa was closed by the time I realized it) went above and beyond to search for the necklace after hours. It wasn’t especially valuable, but it was priceless in other ways, so I was so grateful for that level of service.
I lied — one more note: the valets and doormen were SO great — cheerful, friendly, helpful, etc. Sets a good stage for a relaxing spa day/​vacation/​business trip!

This was the best luxurious hotel I’ve stayed in. Great room, great service and the room service was delicious. I stayed one night with my wife for our honeymoon. The pool was amazing too. I’d recommend it to anyone to stay here. I plan to return here every year with my wife.

Another exceptional experience at a Ritz Carlton
Service– I really think they are the gold standard. We got a free ride your a local restaurant in a 7 series BMW Hybrid– very nice!
Hotel– meticulous, beautiful and luxurious, pool/​hot tub, gym all free and easily accessible.
Bar– they have «Punch» on the 15^th floor that we could not get into as they have a 37 person limit. Apparently, they have a mixologist and the cocktails are wonderfully crafted. The bar in the lobby is very nice and had live entertainment on Sat night
Cocoa– is a chocolate themed shop next to the bar. High end chocolates, gelato, etc.
Location– downtown across from «Epicentre» is convenient if you want to go to restaurants and bars. The only issue is downtown Charlotte doesn’t have much for shopping so you have to travel about 5 miles to the South Park Mall to shop
I would not hesitate to come back!

I have been fortunate enough to visit several Ritz Carlton properties. This trip I was staying at another hotel and learned this property was close by.
I was able to book a facial. Trisha Compton is a wonderful esthetician. She is very nice but also very knowledgeable, warm and provides practical suggestions and tips. The staff in general was nice as you would expect at a Ritz spa but Ms. Compton stands out from several of the properties I have visited in the last year. Lastly, I had lunch after my treatment. The pool area is large but it was the first time I experienced so many kids. Granted it was raining outside so. That was a first. It doesn’t change my overall impressions of this facility. Can’t wait to visit again.

Words cannot adequately describe our stay, no, more like an experience. The Ritz went way and beyond anything we imagined while spending a delightful evening celebrating our 16 year wedding anniversary.
When we arrived to our room, I lost count on the number of WOWs uttered by my wife and I. We sent An afternoon at the spa, that deserves its own 5 star rating. We return to our room for a complimentary slice of chocolate cake with a thoughtful note. At one point it felt like they were trying to out do the last awesome gesture.
Courteous and delightful are the best words to describe the staff.
Expect to pay out, but know you’ll leave here knowing it was a bargain!

Stayed at this hotel on a Saturday night and as a top tier member, I was still given a low floor that faced that (now learned) noisy side right toward the street. I was up all night with loud noises going on at least until 2am. Very hard to sleep. Room overall was decent but the noise will keep me from coming back here in the future unfortunately.

I have stayed at at least 10 different Ritz Carltons and the Charlotte location is surprisingly in my Top 3.
Obviously, its a Ritz so the service is top notch. What sets this location apart is its appeal to a younger (people in their 30’s-40’s). Free Sparkling wine in the lobby, along with a cocktail hr free geleto bar and wine and cheese tasting.
The suite was amazing. 2 bathrooms, extremely spacious and a tv built into the mirror!
It was my birthday and we were brought strawberries and champagne upon arrival.
The restaurant in the hotel is amazing and the rooftop bar is very romantic.
I will be back!

When you stay at the Ritz-​Carlton it’s like you’re wearing an invisible tattoo of your own name on your forehead that you can’t see but everyone that works there can. To be recognized all the time & called Ms. (Last Name Here) can make anyone feel special.
Super spacious room with two hanging closets. Ample corner desk space, USB plugs built into the desk to charge your devices. Oversized bathroom with double sinks and an echo-​worthy deep tub. Can’t forget the TV INSIDE the mirror. And when I wanted a late check out so I could explore a little bit of the city after working before heading back to the airport, they were happy to accommodate my request and schedule a car at the same time. This is the way this Unilocaler likes to travel on business. It can only be down hill from here.
This hotel is in the heart of downtown Charlotte and minutes from the Charlotte Douglas airport. It’s within blocks of numerous restaurants, but has a couple attached to it as well that you can access from inside the hotel. I don’t stay at the Ritz that often, but when I have the opportunity to, they never fail me.

Simply the best in Charlotte. From the moment you arrive to the moment you leave, you know the Ritz Carlton cares about your experience. I have stayed here on several occasions and each time the staff has been exceptional and attentive from the valet, front desk to management.
There are many amenities from the spa, pool, gym to enjoy and well the rooms are spacious, gorgeous with the smallest attention to detail. The beds are simply the best I’ve ever slept in at any hotel and that’s quite a compliment.
If you’re looking for a hotel for business or just a nice weekend getaway for two or the whole family, look no further. You will not be disappointed.

One of my favorite Ritz-​Carlton locations. Walking distance to everything uptown.
–Great views of the city & Epicentre
–Clean luxurious rooms
–Service is the gold standard. My wife and I jumped on an elevator with a hotel employee. He overheard my wife complain about forgetting her Chapstick in the room and found us in the lobby 5 minutes later with a new stick. Very impressive!
–Awesome views from the pool & spa