The Neighborhood Garage

Andrew was a nice guy but the mechanics here are incompetent. I had my car in to fix the radiator and it was blew off the next day after it was ‘fixed’. Andew explained to me that the mechanics didn’t touch the other part of radiator, so it is not their responsibility.
I think they can only do small fix, major problem is beyond their ability.

Took my car in, expecting bad news. Bad news was delivered, with tact and honesty. I’m a 25 year-​old female from NY and have (nearly) been taken advantage of in these situations many times. Andy was honest with me about prices and needs. Recommended what he thought he should do for me and where I could possibly have the work done cheaper/​more specialized. In the end, I decided that I was buying new. Andy did not charge me at all and even talked me through a few options in that realm. Good people.

Almost got killed trusting all the reviews and folks in neighborhood garage. I went to neighborhood garage for a noise from my steering. A shop in uptown told me correctly the problem and Andrew told me completely wrong. Somehow, I trusted him and replaced the item that he suggested me. The noise was still there and I went here again twice/​trice. He told me nothing is wrong and lied to me that he inspected the control arm and it is fine. Finally, my control arm broke one day. Thankfully it happened while I am trying to park my car. If it had happened while driving in i77 or i80, I would have got killed. All because I trusted this guy’s judgement. I would never ever take my car again to a small shop like again. To my knowledge, he is not a cheater but I guess he is lacking skill. A very friendly guy but that wouldn’t have stopped me from getting killed.

OUTSTANDING… one word only. (He drops microphone and walks off)

Sent a request for quote through the website and email addresses listed on website. Not a single response. Disappointed. Thought maybe these would be my new mechanics, but I had to move on and find someone else. Yeah, why didn’t I call? I want the quote in writing!!! Not cool. If you really don’t use your website then take it down.

The prices are definitely better than a dealership BUT I don’t know if the guy working on my car was trying to cheat me out of my money or just plain incompetent. My AC wasn’t working so I made an appointment to get freon put in my car, it didn’t work and he said I needed a new compressor. He did not say I had a freon leak; this costed $ 85. So then I got a new compressor which was $ 550 and I thought it wasn’t as cold as it should be for a new compressor so I went back the same day and he checked everything and said it was fine. Then a week and a half later my air is warm and not cold at all so I went back and he said I have a leak in my freon hose and he knows this because when he put the freon in he put a dye in with it and he said this would cost $ 200. I find it very incompetent that after all the times I’ve been there in the past 2 weeks that he couldn’t find out if my freon was leaking or not. I’m not made out of money and I’ve already invested $ 635 into fixing my AC and it’s still not fixed. I will not be returning here for any future work on my car.

Andy and his crew are phenomenal. I moved here two years ago and was recommended to his shop by a Charlottean native. As a 25 year old female, it’s important for me to have a mechanic that I can trust. Andy is always so kind and honest whenever I need to take my car in for repairs or an oil change. I thought my front brakes were due for replacement but Andy actually called to let me know that I still had time and they didn’t need to be replaced. This used to be my hidden gem, but they are pretty busy now that they are known as the best garage in Charlotte. Be prepared to call at least a week in advance to secure an opening.

Friendly staff, great service!
Would recommend and if needed this will be my go-​to place!

After a few hours of research, I came across Neighborhood Garage. To set set this up, I had come in from out of down with a car that would stall out whenever I would slow down. I had a 12 hours drive ahead of me, so I wanted to assure the problem (s) would be fixed.
I’m greeted by Andy. Great guy. Super friendly and equally as knowledgeable. I expressed my concern and urgency, and he was nice enough to take time out of his busy schedule to take a quick look at my car. I could tell he knew his stuff and trusted my Jeep in good hands. He worked my car into his busy schedule, and kept me updated daily. My car had zero issues on my drive back.
Any car troubles in Charlotte, make this place your primary auto repair shop. Honest, friendly, knowledgeable, the list goes on. The only thing I’m upset about is that this place not in my home town!

Do not even waste your time going to any other shop. These guys are it. Excellent customer service and HONEST! We have been there multiple times now and refuse to go anywhere else even though it is out of our way.
We recently bought a used car for a good price at a local dealership. Being that it was an older vehicle, we knew that we would need to be proactive in regards to maintenance. When we recently got it serviced, another shop close by gave us a ridiculous estimate of almost half of the cars value because of all of the «issues». (case and point by you shouldn’t bother going anywhere else). We took it to Neighborhood Garage for a second opinion. They went over the whole vehicle, made some basic recommendations and had us in and out within one day and only about $ 600. Considering the other estimate was around $ 2,500, I’d say we did ok.
Couldn’t ask for better people here… ask for Andrew :)

Well, I moved down here from NY august 2013 and had a hard time trusting any mechanic I spoke to over the phone or in person. That is until I met Andrew. I have to say he’s awesome! He fixed my ’88 F150 truck so it was running again. Friendly service, friendly dog: D, he’s my go-​to guy now. So happy to have found him. Thanks Andrew. I’m sure I’ll be in soon. An old truck is never really fixed, lol!

They have a team of very genuine, honest and talented people. Took the time to answer my questions and explain the issues my car was having in terms I could understand. They also explained all of my options and didn’t try to sell me on services I didn’t need.
Highly recommend if you are looking for talented and honest mechanics

Could not ask for a better experience at Neighborhood Garage. Andrew answers the phone, gives quotes and checks you in and out, all while repairing your car. He is down to earth and doesn’t make you feel as though he’s out to take your money on things you don’t need. I will be coming back for ALL my repairs from now on!!!

Great customer service and professional people. You only pay for what is required. A quality very rare in auto stores.
Took my car to Nissan service previously and was asked to spend 1000 $. Here at neighborhood garage I spent 100 usd and car runs like a charm.
Would recommend to everyone. Make sure you get an appointment before you take your vehicle.

Top notch customer service! Andrew made sure I was aware of everything going on as they were preparing to troubleshoot the issues with my car and gave me a realistic estimate on the pricing up front so that there were no surprises. The turnaround was also very quick, plus my car – which has been making some suspect sounds since my last 3 maintenance cycles with the dealership – is running like new. Would recommend these guys any time!
Also got an audience with the 4 legged beast who is head of security. Max the General makes sure everyone stays in line.

I managed to make it all the way across the country in my little Nissan, but it was giving me trouble. I went to another Nissan-​oriented mechanic several times but they were never able to find what was really wrong with my baby. I think they might have actually done some things and made her worse.
I was fed up! So I took to Unilocal to look for a new mechanic and luckily found Neighborhood Garage. They are definitely busy, but they managed to squeeze me in the same week on Saturday. After almost two frustrating hours of trying to diagnose what was wrong with my car, they finally found it. Unfortunately it was something un-​fixable, but at least now I know! Huge kudos to them for all the attempts. The vibe here and the treatment I got was great. I miss having a good mechanic I can trust, so I will definitely be back here with my new car.
There’s a big waiting room with books and pretty comfy seats, in case you need to hang out while your car’s being serviced. There are also up to 3 dogs in the area, which is pretty awesome, but remember to take your allergy meds because there’s evidence of some fur floating around. And apparently the night guard is a giant bull mastiff. Love!

Having just moved to Charlotte with my ’96 Camry, I was nervous about finding a mechanic to keep my old car in tip-​top shape.
The other reviews for Neighborhood Garage aren’t lying. Andrew is wonderful. He is knowledgeable, fair and honest. Having two older cars in my household, he prioritizes the repairs and give an accurate timeline of when things need to be completed.
The only downside — he is busy! I’ve learned that oil changes should be made about a week in advance, which are completely worth it.

This is a hidden gem. Andrew is a master mechanic who is so ethical he makes all other auto repair shops look bad.
Today he fixed an older pick up truck for me that has electrical and lighting problems and he charged me $ 83. Who charges for 0.7 HR of labor? Thats crazy honest.
Yesterday he fixed a 2007 Subaru that the dealer wanted $ 1250 to repair the air-​conditioning, and he charged $ 83 for a freon recharge plus an O ring seal.
He takes pride in troubleshooting tough problems like an absolute detective.
I have 5 used cars and bring him all of my work due to his honestly.
Simple integrity.
Don’t be put off by the dirt — Its a garage… The neighborhood is «in transition» but he pulls all the cars around to a locked yard at night.
Two block walk to the New Bern light rail stop for dropping a car.
Plus he always under-​promises and over-​delivers so take his time estimates with a grain of salt.

Needed my breaks fixed and was hearing a grinding I couldn’t diagnose. It turned out to be a caliper which was a good catch and needed fixing. My dad used to run a mechanic shop and said that his repair and pricing was very well done (if one needs repairing, get both done because otherwise, you’ll be back at the mechanics).
I found them to be really friendly and I always have an appreciation for people that work in an industry and then venture off to do their own thing by starting a small business.
I told the owner, nothing personal, I hoped I wouldn’t have to see him again, but if something needs repairing on my car, I’d go back for sure.

Again, there’s a reason the Neighborhood Garage has ALL 5 star reviews. I will NEVER go anywhere else to have my car serviced. EVER.
Got my POS Honda back from Andy (the owner) yesterday! After finding several OBD code reads, he quickly and successfully diagnosed a bad Multiplex Control Unit (electrical issue). He didn’t gouge me on the part and the labor price was fair.
BUT, the kicker is… the check engine light was off when it should have been on (OBD was still reading codes even though light wasn’t on). Part of the repair quote included replacement of the bulb (not cheap due to location). When the new Multiplex Control Unit was installed, the check engine light worked as it should without need for replacement. Andy could have charged me for the replacement of the bulb and I’d have never known the difference. But he didn’t. He was honest and saved me a pretty penny… a penny I need right now.
I can’t thank Andy enough for his kindness, honesty and skill. He is THE shining light in today’s world of sketchy business.