Starbucks

I visited the Starbucks at 5434 New Fashion Way in Charlotte, NC and was very dissatisfied with the service I received. I ordered a passion tango tea and a passion tango tea/​lemonade. The cashier repeated the order to me as two teas with lemonade so I corrected him. After waiting about ten minutes for the teas to be made I was given two teas with lemonade. I explained that one was supposed to only be tea and the barista told me they were both ordered with lemonade. No apology, no offer to fix my drink, nothing. Instead I was told that I received what I ordered and that was that.

How can you go wrong at Starbucks?! Well nothing’s perfect I guess… My mother and I ordered a Caramel Waffle Cone Latte (her favorite by the way) and they informed us they ran out of the waffle cone bits and we were a little disappointed because that’s kinda like the «cherry on top» after paying and 5 secs later I remembered another drink I wanted to try (a Strawberry Refresher) to replace the lacking waffle cone latte; the cashier informed me she would have to refund the money then ring up the order again, etc… I stopped her and said «Nevermind» I thought she was doing a little too much just to replace an order that they couldn’t really fill in the first place! Hopefully next time will be better :/

If you’ve tasted your drink at one Starbucks, you’ve tasted it at all Starbucks. Therein lies the beauty of chain restaurants. Starbucks gets the taste right every time. What this Starbucks lacks is a smooth operation. The cashier struggled to hear my name. After the third attempt, I determined that Kristyn was a perfectly acceptable variation of my name. Next time, I’ll take advantage of the opportunity to use a club alias during the daytime. I digress… The real issue is that orders were being taken far faster than they could be filled and there was a long wait, despite there not being very many people waiting. If they can work out the timing kinks, they’ll be fine here.

a very new Starbucks but too bad the staff is super slow and not educated at all. they are also quite rude.
thumbs down

Oh! I love that place… Got a drink for just 5 min… I don’t have to wait too long to get a drink…

Walk-​up only Starbucks that serves the Premium Outlet mall. There is no inside here, no drive through. Place your order and pay at one window, pick up your finished coffee beverage at the other.
There is plenty of outside seating here or throughout the shopping center. Note that many shops do not allow food or drinks inside!

The newest addition to The Charlotte Premium Outlet Center, this is now my go to buck stop when I’m at work. It’s walkup only with no indoor area for patrons. There are a few tables out front if you wish to endure the heat, rain, etc. Due to loud ventilation inside, the workers have a hard time hearing you place your order. Be prepared to yell it at them.
Customers seem confused by the line since there are two windows. One to order and one to pickup. No one knows which one to go to first since it’s not clearly posted. Once you receive your beverage you can step to the side for sugar, stir sticks, etc. However, due to the hot summer temps, they’ve been unable to leave the half and half out and you must step back to the window to ask for it.
Apparently bee’s need their caffeine fix too. They are buzzing all around and you may even find one in the food case. Also, the menu posted on the storefront advertises items that they don’t even sell. Go figure.
In the short time they’ve been open I’ve had my fair share of interactions with them. After all, a retail worker needs his coffee! The staff seems well trained in their craft but have been known to come off as rude. I sent one of my staff members to get me a decaf one evening and they were angry to have to do a «pour over» because they don’t keep decaf around. I thought this was because it was near closing time but no, they don’t do decaf… ever. Really? Anyhow, as they’ve become more familiar with mall employees they seem to have curbed their attitudes a bit. Hopefully they find their customer service niche soon.
I’ve rated them 3 stars because the coffee is par for Starbucks and it’s a nice addition to the center. I need my retail fuel and will continue to pay them daily visits.