Sprint Store

There are to many Sprint stores in Charlotte NC for you to have to come to one where they don’t bother adding you to a cue or even answer the phones. I use to work in a Sprint store so I’m very familiar with how it all works. Manager seem like a nice helpful guy who would get me seen pretty quickly but then he disappears and we spend 30min just sitting as they were clearly understaffed. Finally left with nothing done waste of a trip.

I understand that selling the «extras» is the bread and butter for those in Sales, but do not repeatedly dismiss me over and over again when I tell you I just want to upgrade and have no need for anything else. A customer should not be FORCED to endure a 15 – 20 minute sales speech covering each accessory section of the store. I was very clear I was on a time crunch and wanted to get straight to processing the upgrade since that can be over an hour to complete. I felt awkward, uncomfortable, and highly offended. Inconsiderate and aggressive sales tactics all done with a smile. 45 minutes later and servers crash and I walk out with no upgrade but I was plenty upset with the customer experience. I would never step foot at this store again.

After visiting numerous amounts of sprint stores in the Charlotte area, I stummbled along this store. the assositates were extremely helpful, and assisted me my new phone. The 2 people that can really help you is Bill or Mariah. These two are truly the master minds. The amazing thing is that I was able to communicate with these individuals via text messages. Great experience, you should check them out!

By far the best Sprint store in Charlotte! Spacious and bright with incredibly fast service.
Bill Baker was very personable and did an awesome job for us.

This is the WORST Sprint store in the area. I was having an issue getting my phone number to switch over and came here to purchase a new phone and service. The man who stood there and stared as we walked in (notice I didn’t say welcomed us), was completely reluctant to help. I asked him if he could call Sprint corporate, as I’d already spoken to them and had a case number, and he refused.
Every time I tried to find a solution, or asked him to help with something, he completely road blocked me.
I will NEVER return to this place again. Worst customer service I’ve experienced in a phone store — and that says A LOT.

This review is not really about the store per se. I have never been to this store. I have, however, met the manager Bill at the Ballantyne store during my Note upgrade. He gave me a call & told me to give him a call if he could ever be of any help. Well that day arrived on Saturday (7÷19÷13). My wife had noticed that she was unable to receive any bars on her cell phone at home. She couldn’t make or receive calls or text. I had the same problem. Facebook Messenger was more reliable.
She had the misfortune of going to the Pineville Sprint Store where she received a bum rush out the door. I called Bill.
Bill actually remembered who I was & took the time to see what the state of the cell towers were in the area of my neighborhood. There are actually 5 towers and most of them were barely functioning. His recommendation was that I get an Airrave. An Airrave is essentially a booster for the cell signal. It can support up to 6 devices. I contacted the Airrave department & had a nice conversation with a representative. The device was free & it should arrive at just about the same time as the towers are fixed.
This is a continuing story which I will update…