Southend Import Car Care

DO NOT BRING YOUR CAR HERE! After having my car diagnosed by another repair shop, I was told that my evaporator core was leaking. I brought it to South End Imports to have the repair done as the other shop did not work on VWs. After renting a car for 5 days while my car was at their shop, I was told that there was no leak and was charged for an «air conditioning service». Less than a month later my AC is not working, I took it back to South End Imports and they found the leak in the evaporator core (that was clearly there the whole time). So now I’m out of about 500 dollars (for the rental car and AC service) and the best they will discount my repair is 160 dollars (15 percent off labor) the total cost of repair would have been $ 1600. Not to mention the time that has been wasted and the fact that I would have to rent a car again if I allowed them to fix it. They have a coupon on the wall that gives 20 percent off labor for certain people, but they refused to give me that discount, which would have still left me at a deficit but better than 160 dollars off. I’m very disappointed with this shop, that’s what I get for trying to use a local shop instead of the dealership. I did not even get an apology for my time and money that was wasted. I find this place to be a poor example of how a business should be run. Where is the integrity and customer service?

David and Paul are the best ! Very Honest and explain things in clear way. very Helpful.

I have always found Paul, David & Sarah great to work with. Any needed repairs are explained in very clear language and David is great at explaining why things are needed and what needs to be done immediately versus what might be coming up soon.
I have always found them to be helpful and knowledgeable.

Been using them for a year on our BMWs and Mercedez and the work has always been excellent. Paul and David are great! We trust their opinion. They don’t recommend unnecessary repairs. They do a good job with maintenance and upkeep, not just repairs. They offer complimentary transportation uptown and to South Park. Just wish they took American Express.

Paul is the man. I took my car in for a tune up and was very happy with the service and cost. I am one to take my time and do the research to find the best deal I can because cars are most of the time more trouble than their worth. After visiting a number of car care shops in Charlotte I am happy to say these guys will be my 1^st choice moving forward. So don’t waste your time with the dealerships go see Paul and the guys in Southend Charlotte.

I would NOT recommend going to this repair shop. They are ridiculously over priced– even for Mercedes. I will say that they offered a great price for the first service I had performed with them over a year ago, which is why I came back. But my more recent visits have been outrageously expensive, costing just as much, if not more than the dealership.
I recently had to replace my AC compressor and I was quoted $ 1100 for the part ALONE. I researched the cost of the part and called a couple of other shops and discovered that the part averaged about $ 500 and the cost including the part and the labor would be $ 1000 MAX! I actually received an email from them while I was calling around that they could get the part for $ 825 or so… which was still unreasonable. I told Paul– the mechanic (and the shop owner I believe) that his price was unreasonable and he proceeded to tell me he needed to make a profit on the part…(isn’t that what the labor cost is for?). After I made it clear I wasn’t paying that much he sent me a message shortly thereafter saying he found a part for $ 550…
I really did not have the time to take the car elsewhere so I had him repair it. Ironically during the service another part «mysteriously» breaks and we had no choice but to fix it which cost almost $ 300.
And on top of all of that the mechanic Paul was kind of a jerk when I picked up my car.
Needless to say my experience was not pleasant, nor have my previous experiences. Based on my last experience I will NEVER return to this shop again. If you do choose to go to this place be weary of being over charged.