Sixt Rent a Car

I have rented multiple times from Sixt in Charlotte, Miami, Ft. Lauderdale, West Palm, Tampa and Boston) and am a Platinum member, but still have mixed reviews. The high end cars are great (Audis, BMWs, Mercedes, VWs, etc). However, they often offer a great deal on a Mini Cooper, but rarely can you get it and often they offer up a much less fun car, but call it an «upgrade» (as do many of their competitors). The Charlotte location has very nice employees, but often the service is incredibly slow (both waiting for shuttles and at the counter). Sixt says they have «Express» service, but I have not found it at any location (especially Charlotte). They really need to copy the Hertz Gold model (Avis, National and most of the others already have), were once they have all your critical info (credit card, drivers license, etc) you walk straight to your car and go. This would rEally raise Sixt to the top of the pack since they generally have the best cars.

I had a great experience with Sixt! I was not really aware of Sixt, but had seen their signs during visits in Europe. I found out how great they were after my new Mercedes was wrecked into. I rented a GLC 450 for almost a month at an absolutely incredible rate! The employees couldn’t have been more helpful and the car was brand new, clean and comfortable. During my rental, I had a tire go flat. I called the office, they had a replacement vehicle, another MB, waiting for me when I got there.
Sixt will be my first choice in rental cars from now on!

I travel for business and have never had so much car trouble!
The first car had low tire pressure when I received it. Sixt employees aired up the tires for me but neglected to mention that one of the tires was substantially lower than the others, as 2 days later it was nearly flat. When I called to have someone come out to exchange it I was told I needed to drive the car in myself or pay to have it serviced. I found this response unacceptable and will not rent with Sixt again due their policy of holding renters accountable for mechanical failings of Sixt’s cars.
The next car reeked of air freshener, but I took it assuming it would dissipate quickly since the technician who pulled the car around clearly knew it was strong as he left all the windows open in 40 degrees. (Incidentally, this is how I had to drive the car.) I can’t stress how strong the smell was enough. None of my coworkers thought it could possibly be that bad until they went outside and simply walked past the car. Every one of them came in exclaiming how terrible it smelled and all of them found out it was rented from Sixt.
I received very courteous service from Sixt employees at the rental location. All of them were apologetic and very willing to exchange the cars. No one was able to do anything to compensate me for the 3 hours I spent returning cars that never should have left the lot.

I booked a car from Hotwire and they told me that its thru Sixt. When i arrived at the airport and tried to call them they did not pick up the call. I later realized that they close at 11Pm. My booking for scheduled for a 11:00PM pickup. So because of this I was left stranded at the airport with no car as no other rental companies had car available that day. Had to take a Über to my destination 100 miles away and reached there at 4 in the morning. Thanks a lot sixt. Please if you are doing to close at 11 dont accept booking for that time.

My experience was nothing short of awesome. It was a quick, courteous and professional experience. I was in and out in a matter of 5 minutes and was even provided an upgrade (a BMW) and considering I normally drive a Benz, I was pleased to be driving something comparable to my norm. The General Manager, Reginald, was awesome. He was the epitome of a great representation of the company. He and his staff made me feel welcome and well taken care of. It was my first time renting with Sixt but it certainly won’t be my last.

Charlotte airport location: great price and car, a little tricky to find (next to bojangles). We got a new Jetta for 4 days for under $ 100. Agent was very nice, car was clean and ready to go upon arrival. It is a little tricky to find if you’re using gps, it’s in the «airport commerce center» over by bojangles. Will definitely use again.

I decided to ignore the bad reviews on here (often a very questionable choice) and brave renting a car from sixt for the Thanksgiving holiday with my family. I’m a first timer renting at any Sixt location and the prices were too great to pass up. Upon arrival to Charlotte and after I’d grabbed my luggage and exited the airport I saw the Sixt shuttle pulling off and waved at the driver to stop; praying to the rental car gods she would because previous reviews stated waiting for the shuttle could take an eternity. The driver promptly pulled over and was super nice and helped me get my bags on board. She was quite adamant about noting the Bojangles restaurant because it’s right by the entrance to the Sixt facility. Dually noted. The ride couldn’t have been more than 5 minutes and there were a number of cars in the parking lot, but none matched the description of the car I had rented online. I started to get a little nervous but when it was my turn at the slightly run-​down rental counter the young gentleman who helped me again could not have been more kind or helpful. He promptly informed me my Mercedes was being cleaned in the back and that I was only the third person to rent the vehicle. It was delivered to me immediately, very clean and filled with gas. It was about as positive of a rental experience as I have ever had. Great car and great service at a seriously great price. Will 100% rent from Sixt again in the future.

You know that cool Mini you ordered? You are getting a Hyundai instead. Avoid Sixt.
Employees are very nice but it’s under staffed and the shuttle van runs late.
You’re going to do better to go to a major rental car company that is across from baggage claim.

I’ve rented cars many times in my life and never have I had such a terrible experience. In August we booked our flight and car rental package and Sixt ended up being the company for the car. Our flight arrived at 11 pm and the rental was scheduled for pick-​up at 11:30pm. As we waited after about 30mins if waiting for the shuttle we decided to call. The phone said they closed at 11pm. Why would a company schedule pick-​ups after they close? I guess the reason is because they make you pre-​pay and probably won’t offer a full refund when we call tomorrow. Now I had to pay $ 90 per day from National, which was 3 times more. I will never rental from Sixt again and if you are smart you will stay away from them.

I get the bad reviews. Let me just start by saying we rented from sixt in ft lauderdale last year and had a seamless experience. In Charlotte however, we waited 45 min to be picked up despite multiple calls requesting pickup. We didn’t get the car we reserved online, and the car we got was filthy! Dust and crumbs everywhere! Dirt all over the outside. Seriously, you don’t clean the cars between rentals? They offered us a cleaner one but that one reeked of cigarettes. No discount or deal was offered for all this. They briefly wiped the interior out for us, not terrible anymore, but it was a 2 hour ordeal. We shall see how the rest of the experience goes, but bleh, what a way to start our journey! They need to get it together!

I don’t rent a car very often, but when I do I have usually gone to Enterprise/​Hertz, etc. This time as I searched pricing I came across Sixt and saw their rates to be much lower than their competitors. I have to say that I was very pleased with Sixt all around. A bit of a heads up… they are not your typical rental lot with tons of cars all lined up. Their lot is adjacent to the airport so you don’t get hit with the typical airport fees. The Chevy SUV I rented was clean and ready to go for me. Reginald the facility GM was fast and efficient as was Paul my shuttle driver. If there was anything that could have made it 5 star for me, the car could have used a quick vacuuming, but all in all I got a nice car for quite a bit cheaper.

Typically I rent with Enterprise but this agency was a little cheaper. When I arrived it was not my typical lot filled with selections but the team made sure I was put in a car that I was comfortable in. The shuttle from the airport ran frequently, the staff were friendly and accommodating and I could see this company expanding and becoming a true competitor with Enterprise.

Cheap car rental prices but slow shuttle response times. Along with mediocre customer service as we had to call the emergency line to get a shuttle from the airport because no one answered the phone at the shop.

Price was great. Service agent was pleasant, but service and car were terrible.
Waited 30 minutes for shuttle, after calling for their 3 – 6 minute ride. Shuttle had a dilapidated sign and was dented.
Car was not full of fuel, smelled terribly of smoke, had huge cigarette burns, and a scrape on the front grille.
I had a prepaid rental totaling $ 76. Got a warning from my credit card company that I had been charged an additional$ 330 upon rental. Not authorized.
Stay away

Worst customer service I have ever experienced. Reserved and prepaid for rental a week in advance. When I arrived, there were four people ahead of me and only one young lady working. after waiting over 30 mins to be helped I was told they did not have a car for me. I told them that I had a reservation and was told that did not mean anything. The manager finally came out from the back. She was even more rude if possible than her staff. They brought around a beat up dinged economy car. I told them that I had paid for full sized car. She told me to take it or leave it. I left it. I was in a car within a few minutes at Enterprise.

At first I was wary when I read these reviews but I got a very good deal and I wanted to see for myself. The service was excellent! I am a Sixt member already. I had my information pre filled. I put in my flight time. I was afraid because my flight got in at 9:30pm and they close at 10pm. They were kind enough to wait for me. I got there and called the customer service number for pickup. The minivan was there less than 5 minutes after my call. It was a short rise to their location. Immediate check in because I had filled out my info prior to renting. I got a brand new Nissan Versa. It was clean and non smoking! Great on gas! No problems at all. Check out was fast as well and they took me back to the airport in a breeze. I would rent again from Sixt and recommend to friends and family.

First car had multiple stains on the passenger seat. The window had a streak of paint on it. We reported the issues and they wrote them down as pre-​existing. As we prepared to leave, the cars warning lights signaled low tire pressure. That was significant enough that we had to report the car again. They politely issued us a second car at no charge. The second car had temporary tags though.
A second rental car customer also had to report stains in his car.
A third customer had to report a large crack in his windshield.
When we returned to drop off the car — hours before the schedule end time — the Sixt employee unexpectedly gave us the wrong receipt for another person. It had their home address and start time of rental. At first we reported it and they said it was because it was a replacement car. They said it was okay and told us it was fine since we had a receipt.
But we had to specifically ask them to correct the receipt so we had proof we returned our car… He just wrote our name on the wrong receipt and crossed off the other persons name. Other people were waiting so we left to board the shuttle. However I realized not only was the name and car wrong, but the start date of the rental was wrong too!
Upon further inspection, we discovered the receipt did not list the same car. It had another registration number for the wrong car again. We had to leave the shuttle, delaying passengers. We asked them to look us up again. Apparently they thought we had called to request an extra day and we again had to correct them. Our pickup receipt clearly stated the car and rental period.
So, we were glad to have a receipt with our name on it and the proper date of return. But it still listed the contract dates incorrectly even though we had reserved everything online and had printed out a copy of the online receipt…
I’m not sure what’s up with the company’s record tracking system but be careful. We would have taken a dirty, unserviced/​damaged car, and would have been incorrectly billed for an extra day had we not read the receipts carefully!!! We received another customers home information which should be private and not released to other customers. Will never use them again. Unprofessional to say the least!!!

Got a great price on Hotwire for an Intermediate at an «airport location.» However, I was surprised that there was no counter in the terminal… that’s the «catch.» But the shuttle came quickly after I called the toll-​free number. Bear in mind, you still need a shuttle with the other guys to go get the actual car. No waiting at the counter. Pleasant service. Mazda 5 is a great, handy vehicle, just 6500 miles on it.

Waited 25min and called 888 number twice. Finally came by with small van and too many people for the van. Had to wait another 10min for the driver to come by again.
Then he was all pissed off about having make a quick trip back.
In this same time I saw ~4−5 cycles of Avis, hertz, budget, etc come around.

If I had been anywhere else other than the south, the experience that I had at Sixt might not have been nearly as charming as it was.
If you were to judge it from it’s storefront size, you’d think it to be a rather a «small beans» operation, but this company, which I’m told, has comes to the US from Europe within the last 2 years.
If I didn’t know better I would suspect that wasn’t even a real business because it’s unusually small and intimate, while remaining professional, modern, and sleek, though not slick.
What I enjoyed about this experience is that it was SIMPLE.
I didn’t have to endure a litany of questions about insurance options and have to deal with long ass contracts full of disclaimers and disorienting legalese that ends with the old «initial-​this initial-​that» mambo!
It was a very direct, very simple and straightforward transaction.
Now if I’d gotten in an accident or something it may have all coming raining shit down on me, but I didn’t, so it was great.
They have a shuttle that goes to and from the airport when they call for a driver to do so.
Sixt does not, however, occur to me as the kind of place you’d appreciate if you’re in a hurry, need it yesterday, or suffer bouts of impatience.
But if you’re looking for something that’s inexpensive and a great bargain considering, this ain’t bad.
It’s’ definitely the «little business that could», but you know what? I hope they never lose their charm.

Worst car rental service I’ve ever experienced!!! If I could give them a negative rating, I would. We arrived at Charlotte airport and went out to the curbside to await our shuttle to come. After waiting for 30mins, I called Sixt to ask where the shuttle was as I had seen other shuttles drive by MULTIPLE times, yet no Sixt shuttle. The lady on the other end assured me that the shuttle was on its way as she claimed she spoke with the driver who said he was «wrapping around the airport and would be right there.» Well, another 10 minutes later, I called again wondering if the driver had gotten lost, disoriented, in a car accident, or blatantly lied, and again I was reassured the shuttle was on its way and that it should be there any second since their location was literally 5 minutes away from the airport (not sure why it would take so long to get to the airport when you’re only 5 minutes away.)
Long story short (kinda), the shuttle FINALLY appeared after 5 phone calls and waiting for over an hour in the freezing cold (this is when there was the huge snow/​winter storm). The driver pulls up in an unmarked van (no Sixt logo), and proceeds to just sit in the car, not saying he’s with Sixt, not saying anything… Just hanging out in the car, when at this point, there were 4 of us waiting for this «shuttle». One of the gentleman that was waiting with us went up to the van and asked the driver if this was indeed the Sixt shuttle, to which the driver responded yes. We got in the van and literally a 5 minute ride later, we were at the office. Mind you, there were no signs with the name, no logo, nothing. We literally got out in a parking lot that looked almost deserted, other than cars parked there. We entered into a small building and lo-​and-​behold FINALLY saw a Sixt logo.
The lady at the front desk was really nice and said she was going to upgrade us since we had to wait so long for the shuttle to come pick us up, which was definitely nice. The car, however, wasn’t THAT great. I mean the car itself was a brand new Nissan Ultima so I couldn’t really complain much about that… but the smell in the car?! Someone definitely was smoking like a chimney in there — the smoke smell was so incredibly strong I had to drive with the windows down and the heat blasting so I could at least stand being in the car. Not to mention I opened the arm rest compartment to plug my phone in to charge, and a huge cloud of weed odor came out, so it was back to windows being opened.
I think it’s safe to say that I will NEVER EVER book another rental vehicle with Sixt, nor will I ever recommend them to anyone. I guess that’s why they’re «Sixt» — because they suck!!!

The customer service here is awful.
This is a review of my rental from Nov 25 – 29.
First, make sure you call them when you get to the airport. Their shuttle doesn’t show up unless they know you are there (this is mentioned nowhere in the reservation).
Second, the money thing is like a scam! I originally reserved many months early. The price later dropped, so I contacted customer service. They told me to cancel my previous prepaid reservation, give them the number of my new booking for the same dates, and they would issue a refund.
That was nearly a month ago. They give me the run around with customer service. Everyone states that my refund was issued. Ive been given 3 different dates that the credit will process – all dates have come and gone. Even the girl at the front desk promised to call back in 1 hour and, 4 days later, Ive heard nothing. I have had to resort to disputing the amount on my credit card.
And my rental had low tires in the cold weather and I was told just to drive – it was fine. No washer fluid in rainy weather. What kind of place are these people running?
Save yourself the hassle and book a company that is on site and reliable.