Secure Parking Downtown

My review concerns the customer service received by this company. When you cancel your service through their web site, please ENSURE it is actually cancelled. They do not send confirmation emails when you cancel. I cancelled service through their web site, and they claimed they never received the cancellation, so I was charged for the next month of parking which I did not use (and they refused to refund). When I called to verify the address to return the decal to, someone who answered the phone gave me the wrong address (the Brevard St address instead of a Matthews address), so they never received my returned decal either.
This could have been a 4 or 5 star review if they had better customer service and did not accuse a customer of lying. They also requested that I send an email confirmation of my cancellation to them, knowing that their system does not send email confirmations.