Ruby Tuesday

We had a great experience. The waiter was in training and forgot to bring a couple things but overall the food tasted really good, and the manager who was training the server was on his toes, on top of everything, we had a great time. Anything extra we asked for, they brought it to us. I would definitely go again.
The only thing I would advise the supervisor to do different, is to actually introduce himself when the server does. Other than that everything was great.

Had ribs that were real good. Granddaughter ate all hers took forever to get a second glass of water and a second glass of Diet Coke. I had to go to the bar to get a refill. The green beans were soggy and warm like wet noodles. Not even crisp. Salad bar was ok no cherry tomatoes. This place has gone super downhill we were sat in a tight booth. Our server never seemed to make it to all his guests. Never got any refills. Said he was going to take the green beans off the ticket. But they are included with the meal.
Will not return until the staff gets changed around again. Afraid to use the bathrooms.
Good luck at the front door too if you come without a party of five.
Added a star as the manager called a few weeks later and said we would not get this type of service again.
Got a certificate. Will try again.

I usually go to this chain because the food is consistently good and service is usually professional. I was disappointed when I found out the local one is so bad. I tried it twice and had really bad service. Both times they were barely half occupied and we still ended up at tables that were clearly not cleaned or even wiped down. When my wife asked for clean silverware since her fork was dirty the waitress wiped it with a napkin and handed it back. After insisting on a clean set, she just swapped hers with a set from an empty table. Both times we waited 20 minutes for someone to take our orders and another 45 minutes for the drinks and food. I can kinda understand an hour for food, but for a Diet Coke? Really?
I’d give it one star except for the fact that the cook did a pretty good job on the food and it tasted good both time we went. I won’t be returning and I now second guess going to other locations with this chain.

As a brand new aunt, Ruby Tuesdays looked like a nice place to meet my sister in law to see my new nephew but man o man was I ever wrong. It took quite some time for the hostess to seat us. Once seated drink orders seemed to baffle our waiter. And the service was very slow. The prices have went up since the last time I visited. And what’s funny is the prices went up but the salad bar shrunk down… no fruit, almost no pasta, only one type of cheese… I mean they are known for there salad bar and it is mediocre at best and just like all the other comments we found the cucumbers soggy too. The mashed potato was more like some kind of elementary school paste. They were really just kind of gross. In the end it took a party of 6 just over 1 hour and 45 mins to eat here on a Wednesday afternoon at 1 o’clock. Needless to say if you read this far and you can’t figure out if I’m recommending this place then let make it clear… NO…don’t waste your time or money… Ruby Tuesdays is not what it once was.

My parents ate here today and we’re very disappointed. First off my mom ordered a coke and was brought a non carbonated coke water. They flagged down the waiter and told him it was flat. He then told them that the carbonation machine was not working properly. Why would they not say that before serving it? The manager then came over and repeated the same info. My dad asked why they would even be serving it and charging people 2.50 $ for a flat gross soda. The manager just walked off. Plates were also dirty on the salad bar. As they left they asked the host for the managers first and last name. They replied that they didn’t know the last name as they glanced near the front door where the general managers name was printed. My dad saw it and was like oh you don’t know their name but it’s right in front of you. How rude. Won’t be going back here. «good bye ruby Tuesday» –The Beatles

Ruby Tuesday is one of those places that looks promising from the outside, but never manages to live up to expectations.
Let’s split this review in half–
THE FOOD:
Had the triple prime burger with cheddar, and a side of fries. I’ve had a few burgers from Ruby Tuesday over the years, and they’ve been good; I’d say I’ve had more success with their burgers than any other entrees that I’ve tried. This burger was more of the same, pretty good. The bun is good quality, dense enough to hold up to the toppings, but not dense in the sense that it’s hard or anything. The patty is well seasoned, and cooked to order. I got mine done medium, and it came out perfect for me, super juicy. I couldn’t really tell much of a difference between this and their regular patties after all the toppings though, so if you’re looking to shave a dollar or two off your tab you probably wouldn’t miss it. All Ruby’s burgers are served with lettuce, tomato, pickles, and Ruby’s mayo. The pickles were awesome, crinkle cut dill chips, no complaints there. The lettuce and tomato were pretty sad on this particular burger, like they put the good stuff out on the salad bar and I got stuck with the scraps. I’ve had good produce on Ruby’s burgers in the past though, so I’m willing to chalk it up as a one-​off. The cheddar was good quality when I sampled a small piece of it on it’s own, but it totally gets drowned out by the star of the show, which is the mayo. And when I say drowned, I mean literally, because they really slather it on there. It has a heavy dose of garlic, which I love, so no complaints there, but there was so much of it, the burger was slipping and sliding around in my hands like it was on ice. It tastes great, but you may want to ask for it on the side so you can control the distribution better. The fries were fine, nothing special but not bad, either.
THE SERVICE:
Let me start off by saying our waitress wasn’t bad. I didn’t catch her name, but she was attentive, made sure our drinks never got too low, and generally took care of us. That being said, there was a guy sitting in a booth caddy-​corner to us, and practically every moment she wasn’t attending to us, she was sitting in the booth with him just having a conversation. I’m not sure if it was her boyfriend, or just a regular or what. He must frequent the place, because a few of the other servers spoke to him in passing as well. And the restaurant wasn’t jammed either, so she didn’t have a ton of tables. Still, I’d be lying if I said it wasn’t a little off-​putting. And the guy behind the bar was serving himself with something that looked like a mudslide. I’m thinking he might have actually been the GM, because he was going up to every table shortly after they were seated making sure than everything was good, and that seems to be a regular practice with the GM’s at Ruby Tuesday. He wasn’t drunk or anything; it could’ve been chocolate milk for all I know. Again though, it’s just not a good look.
All in all, it seemed like everybody working there was content on doing the bare minimum just to get by. But if that’s what I wanted, I could’ve just gone to Wendy’s, y’know?

One of the only cooperate places that I will eat. It is slipping fast. The last couple times I’ve visited, the food quality has been less than adequate.
Tonight I was craving a salad from their salad bar in combo with the Baja chicken tacos.
The salad bar at 7:00 on Sunday night was pitiful. Very few toppings left… cucumbers that were left looked waterlogged and somewhat slimy after sitting there for a while… there was no pasta salad per usual… virtually no ranch dressing left… carrots were running low. I felt like I had to go light on everything so that those in line behind me would not scowl at me.
My Baja Chicken tacos were served up less than fresh. The sort taco she’ll tasted like it was cooked 2 days ago and refried… it had a stale and greasy texture and was served at room temp. The insides… chicken, peppers, and onions was ok… but the cheese tasted like a sweaty sock. Very poingent and sour. GROSS.
About the only decent thing on my table was the diet Coke.
I doubt I will be returning to my once «staple» in the cooperate food chain.
Big disappointment.

This is a chain that can be hit or miss. Unfortunately this was the miss. The experience could have been great. The service was excellent. The food was bad. I ordered a chicken salad that was pressed chicken. Ken’s hamburger had an extra bonus — a bone. Needless to say his was removed from the bill. I on the other hand was starving. It was a party of 5. The other person eating a hamburger stopped when they saw Ken’s bone. And the other two had no complaints.
We’ve never had a good experience at ruby Tuesday. I have it on good authority that there won’t be there again.

We stopped here for lunch on our way to Wilmington. The host/​hostess station was vacant for about five minutes. Finally, a man came running up, and we were seated.
We got the salad bar and loaded baked potatoes. Lots of veggie options on the salad bar; however, the salad greens looked less than fresh, and the cucumbers were a bit slimy. It is off season for many vegetables, so that could have been the reason that these ingredients were less than green.
Our potatoes arrived and were delicious! Nothing better on a cold day than a warm baked potato.
At the end of the meal, we were given garlic biscuits. I was stuffed by then and only had a taste, but how thoughtful! My husband happily ate both of them.
What really impressed me was the staff. They were friendly, engaging, and very customer service oriented. Why, I bet that the host arrived up front late because he was filling another role to help another employee.
I will always be a fan of Ruby Tuesday.

Today a friend and I ate at the Ruby Tuesday’s on Independence in Charlotte for lunch. Our waiter was attentive, the house wine (malbec) was good, and the food was very good. We started with the spring rolls which were fantastic! I had the steak filet (medium as most restaurants equate medium rare with raw) and lobster tail with grilled zucchini and spaghetti squash (these were optional sides). My friend had grilled salmon with broccoli and spaghetti squash. My steak and lobster tail were cooked perfectly and seasoned in a way that I didn’t need steak sauce or butter. My friend’s salmon was also cooked perfectly. So many restaurants undercook steak and overcook salmon; so I was impressed. We finished with coffee and cheesecake which were both very good. All of this came to less than $ 30 for each of us. This same fare would have cost twice as much elsewhere and might not have been as good. This particular Ruby Tuesday needs to give their chef a raise. The only negative is that I originally ordered the Tiramisu. After about 5 minutes the kitchen manager came out to tell me that they were out. He also said they had 3 on Wednesday that they anticipated would last till Tuesday as they don’t sell very many. After hearing that, I was glad they were out. Tiramisu shouldn’t be almost a week old before serving. Yikes! So stay away from the Tiramisu.

Ruby Tuesday as a chain can be very hit or miss. The location and level of engagement from the staff tend to determine the quality. This place lived up to its poor rating.
First of all, they had the weirdest cut bar I’d ever seen. One section on the right had a single seat separate from the main bar. Is that for lonely people? Smelly people? Is it like an isolation chamber that serves alcohol?
The other odd part was the row of seats right next to the kitchen entrance thus ensuring that the entire time you’re sitting down there will be MANY people walking briskly behind you. Some carried hot food while others hoisted dirty plates. I can’t imagine that improving your dining experience.
We sat at the normal part of the bar expecting to get quick service. I mean, you can almost touch the bartender (did I mention the bar was small?), so the expectation was that he’d be quick. Nope, I was dead wrong. Either he was brand spanking new or in no particular hurry.
It took a while to place our order for drinks (he liked to disappear) and then it took another while to place our order for food (again, he’s like Houdini). The salad bar was in rough shape like it had been mugged. There was bacon strewn across several sections while the remaining parts had meager amounts of vegetables. My girl had to snag a manager and ask for it to be cleaned and replenished.
My burger came out decent and the wings didn’t kill us, so on Maslow’s Hierarchy of Needs we achieved the bottom level — food that would sustain our bodies.
Was it enjoyable? Not really. Will we ever go back? Hell no. Do I feel bad for anyone who has to eat there? Absolutely.

Why isn’t there an option for NO stars?
I have never walked into a restaurant where the hostess doesn’t even greet or acknowledge that you’re standing there. For an entire minute she stood there flipping menus then walked away and came back and finally seated us without even telling us to follow her. No one came to our table until 7 minutes later. The bartender walked over and asked what we want to drink, even though there were 4 – 5 waiters around. She returned 5 minutes later with our waters and forgot the lemons. Our appetizer didn’t come for another 15 minutes. When they arrived they were stale. I waited for the bartender to come back so I could tell her but she was busy making drinks needless to say my husband and I walked out. I will never return to that ruby Tuesdays again. The sad part is that there isn’t another location nearby. Very disappointed in the horrible customer service and the quality of appetizers.

Looking for some where to eat yesterday was hard to actually getting in all across Charlotte and in Matthews it was between 1and 2 hours to wait. I ended up settling with Ruby Tuesday haven’t had it in a while so I was ok with it. I ordered my favorite one of a few old items left on the menu and I ate my loaded potato I was pleased started in on the broccoli and chicken and guess what my chicken was pink yuck yeah uncooked chicken is gross that’s why I stopped going to Ruby Tuesday because my chicken or steak was always under cooked. The manager said she would fix it and by fixing it I got a free dessert. Yeah me… never again

Love this place! It’s hardly ever busy and the servers are very attentive. The bartender and manager are very friendly and helpful. Ruby Tuesday used to have sub-​par food, but their new menu is full of great-​tasting fare. The portion sizes are huge! This place is definitely a good value for money.
As for the guy who ordered the «Pittsburgh rare black and blue» steak, seriously? Ruby Tuesday has steak, but is NOT a steakhouse. Its a mid-​priced casual dining restaurant. What you asked for is not even on the menu. If your expectations are that specific, go somewhere that specializes in what you desire.

Wow. what can I say. I just get it why Charlotte can’t build a great salad bar… So I have a coupon from the Sunday paper and decided try their salmon…
Got there and not very impressed — some friends of the bartender were in there and they were extremely loud and some of the conversation should have been saved for else where — ruined my stay.
So I order the entrée of grilled salmon with two sides. dead broccoli (really, how hard is it to steam these? and not kill them and drain them of all the vitamins) and the salad bar.
What a screw up that was. The salmon was old and thank ga I ordered the glaze on the side — GROSS. I could barely eat the salmon, tasted old and frozen. And the salad bar. what a joke, at least they had spinach.
I ordered a glass of chardonnay and she asked me what size? What, like small, med, and large? Basically, yes. Ah. nice — but even with these options, their selection of wines were way over priced, especially when you know you can get a bottle for $ 8.99 at Trader Joes — Where a medium glass was the same cost.
What really freaked me out here… the bartender/​server was really nice and tried… but since her friends were there, she forgot about my wine or to let me know I could go to the salad bar at any time. When her friends left, she remember me. She brought over a glass and a bottle of red. What? I ordered Chardonnay. Then she apologized, went back to the bar and POURED the red taste she was going to give me BACK into the bottle. OMG I just about barfed. Luckily she had to open a new bottle of the Chard.
Will I go back — nope. Another disappointment.

I found myself on this side of town the other night looking for a quick bite before dropping my son off at an event. Having eaten here before I knew I wouldn’t be blown away but I also knew the consistency of this place to be pretty good. Ruby pulled through again.
I had a very low calorie grilled salmon with grilled zucchini and asparagus. It was cooked to perfection and couldn’t have been better.
The staff was top notch. I had mentioned that we were in a hurry when I sat down and sure enough, they got us our food, drinks and tab in a very quick manner, much to my surprise.

Dinner for 8 on a Friday night. The new and improved menu is sub par. I thought I’d play it safe and ordered the dry rubbed ribs … and yes they were dry. Not one was too thrilled with their food but since it was a special occasion we let it slide.
EDIT: as to the gal who doesn’t know what Black and blue is: seared outside, still rare on the inside. Not on the menu LOL.

I read some of the reviews on here and was a bit shocked, I had a very positive experience at this Ruby Tuesday last night (8÷17÷12). Like a lot of people I tend to steer clear of chain restaurants. Especially in a city like Charlotte which has excellent locally owned options on just about every corner. I always liked Ruby Tuesday for a couple of simple reasons, the menus (both food and beer), the salad bar, The Rolling Stones.
We pulled up around 9pm for dinner, at a lot of chains that’s a no-​no because they are already running the vacuum and wiping down chairs. Ruby Tuesday’s on Independence sat us immediately, was friendly throughout the greeting process.
Our server was brand new but definitely not lost and didn’t require any additional patience from me so that was positive. Also she was already able to explain the different menus and special selections. For those of you out there who haven’t waited tables, it isn’t «easy» so when somebody knows the ins and outs of a menu in a short amount of time you should recognize their work.
My wife and I each got entrees which allowed us to use the salad bar, which was delicious and still freshly stocked even at 9.30pm. My dish was a quesadilla, and it was delicious, the steaks looked good on the menu but I rarely order steak in a restaurant (get it, rarely, that’s a little cooking temperature pun for ya) because even at fancy pants places in South Park my steak is often improperly cooked. My wife got shrimp.
The food (even the appetizers and biscuits) all came out quick and extremely hot. Which coincidentally is exactly how I prefer my women as well as my food.
For once, we were actually approached by a manager to *gasp* ask us how our experience was, how our server did, if the food was to our liking. Not to mention that I actually saw this manager run from table to table and between the front and back of the house consistently throughout the evening.
As we were leaving I told them we would be back and I meant it. I hope that my experience is showing a definite turn around for this restaurant based on the previous comments and reviews. If so, I would recommend it for quick casual food in the green zone between Charlotte and Matthews off of 74.
Now get back to work.

So my grandmother requested we go to Ruby Tuesdays for dinner last night — not my choice, but hey if it makes her happy I’ll always go along with it.
I ordered the Cajun seafood dish (broiled tilapia with sauteed shrimp and a parm sauce). I had to look that up on the menu because I am honestly shocked that was shrimp… in fact I am almost positive that they put the wrong type of meat on it because it tasted like severely overcooked bitter lobster… it was something I ate because I came directly from work and was really hungry… and I feel bad complaining in front of my grandmother.
I ordered the side of mac n cheese and mashed potatoes with the meal (yea super healthy… I know). The mashed potatoes were fine but the mac n cheese was way too rich for me– not horrible but I am not much for Velveeta and it was along those lines. I actually ended up giving it to my grandmother to take home as I knew it wasn’t something id eat.
The server wasn’t rude — but wasn’t friendly really either… I would say quite unenthusiastic sums her up.
I added on the plus one star because the manager came over to us and offered a bogo coupon which was very nice.
I am positive I would not go here on my own accord…100% positive.

Love this location. Consistent service and tasty eats. The Indepndence location is great since it’s convenient to all major highways and nearby businesses.
I had the ruby minis, which came with fries and the salad bar — which may be my reason for the three stars. If it weren’t for their low prices and amazing salad bar’ they’d get a two. The homemade pumpernickel croutons are legendary people, and the salad bar boasts everything from fruits to pasta. I’m in love!
The lobster Mac n chess is sooooo good and the lobster meat actually tastes fresh… which is sup rising for a chain.
This is definitely a family-​friendly establishment since it’s a chain, so for singles I would suggest going to happy hour since they offer half off on some of their apps and their drinks are wonderful… or go during lunch. No screaming babies usually at those times.
Yes, Unilocalers I am definitely a fan!!!