Royal Limousine

I would stay away from renting from them, they really messed up my wedding day! 6 months before my wedding I signed to have a double decker tour bus pick up all guests for an August wedding. A week prior to the event and after paying for the service in full, I received a phone call stating that the bus had no air conditioning and that it might not be a good idea to rent that bus… This might have been helpful to know prior to a week before the event. The day of the wedding, they showed up with a bus that had stripper poles in the back and picked my guests up, not the classy experience I was going for. My guests also complained about the bad driving and felt as if they were going to wreck the entire trip. After bringing these issues up with the owner, he offered me some 50 dollar coupons to use his service again. When I explained that I am not from the area and could not use the coupons, he did not offer any type of refund for the horrible service I received. I was very dissatisfied with the product and service. Do NOT use this company if you want a reliable service for any large event.

Nice pictures of the Limousines offered. But upon closer inspection, the outside of vehicles are rusted. Missing or broken parts. Ripped vinyl tops covered with duct tape. On the insides the seats are ripped and repaired again with duct tape. Instrument panels are faulty and/​or do not function. Missing AC/​heating vent covers. Stereo buttons broken and/​or missing. Floor lights cracked. Dirty carpeting. Not well maintained at all. The vehicles suffer due to not being housed inside of building but left out in the elements warranting weather conditions. Do your research and ask to inspect limousines before spending a lot of money that you can get more bang for your buck elsewhere.

Ive noticed that this outfit has multiple phone numbers and addresses in NC/​SC. The manager/​owner of this outfit (Daniel) is a rude, sarcastic, disrespectful individual. The limo was late. The carpet inside needed to be cleaned, it was obvious that this car wasn’t prepared for the occasion. We smelled exhaust fumes in the car. The driver was asking us directions which is totally uncalled for with a transportation service. Please look elsewhere, this is a terrible operation and I wasn’t impressed. I have never been so humiliated in 32 years. For a driver to ask for cash money on a crowded sidewalk failing to mention any extra fees upon pickup. Looking back on it I would like to think that I paid the driver 100 bucks to go away. I will walk to a destination before contacting these people again, the night was totally ruined due to a truly unprofessional car service that makes me sick to my stomach at the thought of it

Back in December, I donated some ham at Queen City Q to be donated to Second Harvest Food Bank. An unnecessary but nice incentive for this was being entered into a drawing for various Charlotte Checkers and Bobcats items. Well, we won a dinner, game, and limo package. While I realize this was not something akin to a wedding, it was a nice evening. The Chrysler 300 limo was very nice with a lot of room and nice panoramic views. The chauffeur was very nice too. We were responsible for gratuity and extra time, but I could barely take a cab home for what that set us back. I would recommend Royal Limousine without hesitation.

Worse experience ever! They ruined our wedding day. The driver never showed up so we missed almost all our family pictures on our wedding day. Even worse, the owner claimed no responsibility and charged us the full amount anyways. We’ve been fighting with the credit card company for months. The owner stopped returning my calls and emails.