Renaissance Charlotte SouthPark Hotel

The resort was perfect and the food at the restaurant was delish! It’s a nicely decorated hotel with a trendy modern flavor. The room was lovely and the bed was incredibly comfy. The fitness center was to die for. So much that I spent 2 hrs in it! I’d definitely go back there or any Renaissance resort for that matter.

Renaissance by Marriott are becoming one of, if not the, favorite brands of Marriott in my opinion for which to stay! This particular one is up to date with décor colors and furnishings. These hotels seem to come with large atriums that usually have cozy nooks with comfortable seating for which to get lost reading a book or catching up on work. Usually there will be large water fountains in these atriums which add to the ambiance! The restaurant is pretty dead here, but the breakfast buffet that came with our room was in this atrium allowing us to take in the beautiful setting! The food was decent, but not more than a notch or two above a Holiday Inn Express. There’s a beautiful outdoor patio area with comfortable seating to enjoy, but a subpar indoor only pool. Like most Renaissance Hotels, you get a above average accommodations with very nice common areas to enjoy! The staff here at this location is extremely nice and hospitable, and for the flying travelers they consistently have taxis parked waiting for your needs to be met.

I was in n Charlotte for business and I will say from the moment I checked in to the time I checked out I was treated like family. From the enthusiastic man at the front to the servers who took care of at meals everyone was extremely friendly and professional. The small things the staff did really made a difference. They were terrific with dinner recommendations and provided early evening cocktails each night. The rooms were comfortable and clean as well.

Like most of my reviews, I’ll premise with some information to add context. I’m a Marriott guy through and through. Over the past decade, I’ve been platinum twice, gold twice, always at least silver and currently about to hit gold again. My wife on her own is currently platinum and was gold the two previous years. We are even part of Marriott Vacation club. With that being said, it’s safe to say we’re Marriott brand loyalist. Hands down. And if you look at my other reviews, I give credit where it’s due so I’m not a guy who just dumps on places.
With all the business myself and my wife have given to Marriott, it’s a stab in the back the way I was treated there. Here’s my story… And I hope management there reads this b/​c I am very upset and they should use this as an opportunity to train their employees on how not to treat customers.
I checked in at the front and Jessica was the person who helped me. I was traveling for business to do work for a client in Charlotte. Part of our statement of work and master services agreement with this client states that we follow their travel guideline policies which is to utilize their corporate discount rate. The reason is because travel expenses get billed back to the client. They essentially pay for it so of course they want to minimize cost where possible, as does every company.
Jessica asks me for a business card that shows I work for this company (my client) and I explain they contracted out my company to do work for them. She says we can’t honor the rate but we’ll give you a room at the standard rate $ 239 (so $ 39 additional or about $ 50 with taxes from my reserved rate). I said ok because the delta between the rates isn’t that big. $ 40-​$ 50, no biggie.
I get to my room and call my finance/​accounting department to let them know the issue. They immediately tell me that if we don’t use the client’s corporate rate, we are in violation of the master service agreement and statement of work and that we would not be able to charge any of the hotel cost to the client. $ 39 more doesn’t seem like much but times that by how many vendors they are using multiplied by all the employees these vendors have working with this company across the country. The cost can get astronomical.
I call down to the front desk, explain to Jessica the situation and ask if they could assist or else I would have to move to another hotel. She just flat out says, «you can check out and we won’t charge you». No assistance at all. None, nada, zip, zilch. NOTHING.
She didn’t care or even stop to think about what an inconvenience it would be for me a customer, better yet, a very loyal Marriott customer, to have to pick up my stuff, lug it back to the car, then drive and and check in to another hotel. ALL BECAUSE OF $ 39!
How easy would it have been after knowing the situation, to just simply check me in as normal. It’s not like she had to do manual labor and spend countless hours to check me in under my reserved rate. It’s literally the same check process in as all other guest. Instead of her doing that, she allowed a customer pack up, and move to another hotel. I get it, it was my choice but given the circumstances, wouldn’t it be easier to just help me out?
I’m sure Jessica is directed by her management to do this. But how easy would it be to say «let me check with my manager and explain the situation and see what we can do so you don’t have to move hotels».
As you can imagine, I’m fuming about this situation. I get it, there may be some people that try to take advantage of a situation. But that lack of care and effort to work with me after I’ve explained the issue, is UNACCEPTABLE.
Do yourself a favor and skip this place and stay at a hotel where they actually care about their customers.

Horrible place. Stay Away. We booked and pre paid for our room at the Renaissance South Park a week out. We paid about 300 dollars for a king room.
When we arrived we were told they had no rooms. Although they had two that were empty but those guests had already «pre-​checked in» although the front desk became very vague when I asked how one «pre-​checks in»
We were told we had to get all our luggage and pack up again and drive down the road to stay at The Marriott. I asked why that she had two open rooms, I had already paid I didn’t see a reason I had to leave.
She keep saying the other guests had «pre-​checked in» and that they made arrangements for us to stay at the Marriott.
The Marriott is not the Renaissance. That a room at the Marriott was only 145 when I was looking on line, I paid a Renaissance price but now being forced into a standard Marriott. Complete bait and switch.
The front desk said there was nothing they could do, period.
They over sold. Never apologized for their bad bookkeeping skills.
At this point a man walked by with his genitalia showing because his pants were so low. The whole situation was surreal as several other men came into the lobby wearing gang colors and similar dress. Staff seemed completely fine with dress and behavior.
The front desk finally agreed that the rate was unfair and gave us a 100 credit. Which is still kind of a scam because of what happened when we arrived at the Marriott.
So we left. At this point feeling uncomfortable with the tough clientele.
The Marriott upon our arrival asked us to pay AGAIN!
They said quote «they made you aware of the 150 for the room, right?»
Yep. Trying to ft another 150 plus tax out of us. Complete insult to injury.
Really? Asking me to pay again, and then even under cutting the rate the Renaissance had just charged me was just another slap in the whole process.
Additionally nobody ever asked about my Marriott Rewards account.
So at 9pm we finally get settled and what do you know? There is a party going on here on the 5^th floor. Screaming, door slamming, falling into the doors all kinds of chaos.
So what’s my opinion of these two Marriott owned properties? Poor, I wouldn’t ever recommend these to anyone.
Stay Away.

Beautiful hotel with great amenities! Very modern look which looks amazing! There’s a pleasant smell throughout the entire 1^st floor which makes the place feel fresh & clean!

The hotel is very well decorated, well maintained. They ample parking options with valet, outdoor and garage parking. Many restaurants within walking distance. The service at this hotel keeps us coming back. Everyone in this hotel is just top notch. Danny greets you with a smile and welcomes you like it’s home away from home. Lots of options on the bar menu and they always seem to change it up to add diversity. Never ordered anything that didn’t taste delicious. Always look forward to seeing Kat at the bar. She is the best bartender, knows us by name, knows our orders, keeps our glasses full. Concierge lounge has lots of choices for breakfast, Ophelia does a great job in keeping the dishes full and cleaning tables so we have somewhere to sit on a busy morning.
Love the scrub in the lobby restroom, nice touch!
Service is exceptional and keeps us coming back to the Ren!

This is my favorite hotel in the South Park area. The rooms are clean and the lobby is nice and updated. The hotel has a full-​service bar/​restaurant that stays open late. They even have mini corn hole that you can play on the table tops at the bar. The only downside about this hotel is that they do not offer shuttle service to nearby restaurants. My company had a group of six staying at this hotel. We had to take Über X to a nearby restaurant a mile away which ended up costing $ 45 round-​trip. It would be nice if The Renaissance had a shuttle, inevitably people are going to want to go to a nice dinner close by and may not want to drive or may not have a car.

I would like to preference this review by saying that I have stayed over 140 nights in hotels this year. The Renaissance Charlotte Southpark is by far the best service that I have had in any Marriott property including Ritz Carlton’s! The front desk staff always has a smile and will bend over backwards to help. The valet staff is what keeps you coming back over and over. I would recommend this to anyone the travels with any frequency or just having a night on the town.
Thanks for making life on the road such a pleasure.

Good hotel in Charlotte. Nothing great, nothing horrible, nothing to complain about.

My stay at the Renaissance has been amazing. This hotel has won the world’s best Renaissance for customer service and I can see why. They’ve been more than accommodating on everything and super friendly. They were able to give us great ideas on what to do in Charlotte.

I stayed here for 5 days last week, for work. The hotel lobby smells like a spa, which is definitely welcoming after a long day of travel. The salt scrubs in the lobby restrooms and the fruit infused water is a nice touch. The beds are comfortable, the rooms offer Aveda products and the hotel staff went above and beyond, my entire stay. I’d like to give special mention to Gabe Kaiser. I left an item in the cab to the airport and he was exceptional is assisting to facilitate having my item returned to me. I’d definitely stay here again and highly recommend this hotel.

One of the best hotels I’ve stayed at. I travel a lot for work, and from the doorman to the front desk, everyone was welcoming and offering suggestions for things to do and places to eat in the area.
I even got assigned a room that gave me a good view of an event at the neighboring Symphony Park and could see fireworks from my hotel window. What a treat!
The room was high quality and I didn’t have any issues. That’s saying a lot because I can be picky about the quality and comfort of the hotels I stay at. This place is a standout. Highly recommended!

In Charlotte for a graduation, we found this boutique hotel to be charming and extremely accommodating. We stayed in a standard room which was attractive, comfortable, and had numerous practical amenities. This included a minifridge, bathrobe, and the best coffee from an in room pot I’ve ever had. The lobby with fruit-​infused water was lovely. The skylit lounge and restaurant beckoned guests with lovely low lighting, a gurgling fountain, plants, and comfortable seats. Though a limited menu, the food was very good and nicely presented. Best of all, the hotel staff from the checkin desk to the wait staff to the outside welcome station could not have been friendlier or more accommodating. Thanks Alan. We’ll definitely be staying there again.

Stayed here for 4 nights and the accommodations were over the top. Aveda bath products, sultry wood floors, amazing bar/​restaurant in the lobby. I can go on and on. They were also nice enough to upgrade me to access the executive lounge for free breakfast in the morning; bacon, eggs, pastries, coffee and happy hour from 5:30−7 every night with complimentary wine, cheese, different apps every night such as orange chicken, potato chips & onion dip.
The staff was some of the most professional and sweetest people I have ever met!
They also welcome you with an alcoholic beverage and bite of a different app every night in the lobby. I stayed there for business and had catered lunch everyday along with muddle of the day snacks. Everything was delicious. I highly recommend this hotel for business or pleasure.

Overall nice hotel. To be honest, had I made the reservation myself, I likely would not have stayed here, but work made the reservation, and paid the nicely sized room rate for me. (I think it was around $ 300/​night. Not worth it in my eyes.)
The hotel is positioned in a corner of a very nice development. Plenty of restaurants and office parks in the general vicinity. In fact, some of our clients ended up being in the building that shared the parking lot!
Rooms were clean, and the place was nice. There weren’t a ton of places to sit in the lobby, but we always found a spot.
I’d stay again — as long as someone else is paying the bill!

This location was great, right across from the mall. + 1 star
The bed was comfortable with nice linens and comfy pillows + 1 star
The facility had great coffee available in the mornings downstairs + 1 star
The gym downstairs was small but had everything you could need + 1 star
The downstairs bar is nice and open late + 1 star
The walls are extremely thin and we could here every shriek and run of a child each morning around 6:00 a.m. — 1 star
The AC vent was at the very back of the room and would only go down to 73 degrees and it didn’t feel like it cooled the rest of the room. (Ie. not fun trying to blow dry your hair while dripping with sweat) — 1 star
Other than that, our stay was fine. A solid 3 star option, but I don’t think we’d stay here again.

Wonderful location, great service & staff, excellent food!
Best tip about this place: the spinning top style chairs in the front lobby!

This was an absolutely great hotel. The hotel is decorated beautifully with modern furnishings and the staff is friendly and helpful.
–Someone always opened the door for me while entering and leaving the hotel.
— nice bar area, with some additional private table seating
— courtyard is so romantic and whimsical. There were several tables with outdoor gas fireplaces! (Next time I’m breaking out the s’mores!)
— the club room served an excellent continental breakfast with perfectly ripened seasonal fruit, eggs and the best dang bacon ever (thickly cut bacon cooked to just the right amount of crispness), Starbucks coffee, soda, water.
— the room was clean big and decorated nicely.
— it’s located in South Park which is near all the shopping areas and close to Charlotte depending on where in city.
I would definitely stay here every time I go down to Charlotte! I just wish it was closer to my office. There is so much traffic in the morning on Tyvola Rd and highways. This doesn’t have anything to do with the hotel but it might be of relevance if someone had a long commute in the morning.

I stayed here in September 2013 and truly enjoyed my stay. The hotel is either new or very well kept. I stayed in a standard king room, which also had a desk, dresser, and lounge chair area. The place was quiet and the staff were extremely professional and helpful.
But, what pushes a hotel up to the 5 star category? The attention they pay to detail! When I arrived, there were glasses with veggies and dip set out for guests, as well as many glasses of complimentary red wine. I took a veggie cup but passed on the wine — however, when I checked out early the next morning, I was very pleased to find a carafe of iced vanilla coffee in addition to the standard drip fare offered by Marriott properties everywhere. North Carolina is awfully warm in September, even at 6am, so it was a pleasure to be able to enjoy an iced coffee as I drove away.
The property does have a restaurant including room service, though I passed on this in favor of a local hamburger place. Still, it’s nice to have, especially if you are arriving late at night. Check out the photos I uploaded — perhaps they’ll help you decide if this property suits your needs!