Pizza Hut

Worst Pizza Place in Charlotte. Consistent issues with delivery, lack of ingredients, and when I call to find out what’s up a ¼ of the time they are rude about it. I am down for always giving three tries at a place to make sure it wasn’t just an «off night» and this place just got three strikes in a row. I’ve never had a Pizza Hut be this bad. The bigger issue is that I stopped ordering 8 months ago and just recently tried them again. Guess what? I get called and told it would be a 2.5hr wait because they have too many deliveries.

I’ve ordered from this particular Pizza Hut 3 times. Given 3 Chances, no more! The pizza has been 2 hours later than the given estimated delivery time.
The first time they gave us our money back and we reheated the pizza in our oven. The second time it was 1 hour late (on top of the 2 hour delivery time) because the driver forgot part of someone else’s order and had to go back to the restaurant before delivering mine, had to reheat in oven yet another time. (We live 13 min from them)
The third time we ordered at 8pm and didn’t receive our late dinner until 10:30 pm! What?
Today I tried just one more time. (apparently I don’t learn my lesson?)
I tried the app and it wouldn’t take my order. I called the store at 11am and they said their driver wouldn’t be in until 12. (their website says delivery from 11am-​12am btw) I called back at 12pm. They informed me that they aren’t doing deliveries today. The driver decided he wasn’t working today. Sooooo why do they only have 1 unreliable driver?!

Our pizza delivery options are pretty limited, so we have ordered pizza from this Pizza Hut location almost weekly since we moved to the area two years ago. The pizza is, well, chain store pizza. Good enough for Pizza night. But the service has been hit or miss. I always order online several hours ahead. Most of the time we get our order when expected, but when they mess up, it is unbelievable. Once, pizza for a party was delivered an hour late. Another time they called to say they were short handed and our pizza would be two hours late. Today, the driver had a flat tire so he never made it. We got a call, and we’re told it would be free and sent with the next driver. Then another call, not free, $ 10 off and they were making us fresh pizza they would be sent out in 15 minutes. Next call was 40 minutes later so the manager could tell us it would be two more hours because they had to remake our order so we got bumped to the end of the production line. No thanks. There are better pizza restaurants, we are done with this one.

Hands down the worse Pizza hut. Placed order at 8:02pm, called store twice (9:08pm and 9:32pm) spoke with a guy who said he was the manager, did not tell me him name and was unprofessional. I ended up calling the corporate office and I sent my sister up there to get the «manager’s» information and check the order status. She got there and they were blasting music like it was a club. Finally received my order at 10:01pm. I will never order from this location.