OrthoCarolina

Dr. Piaseck and his PA Margaret Lynch are awesome! They really take the time to listen to your ailments and have the best bedside manner. I can’t stand when I go to the doctor and feel like I’m just rushed out the door. Or those doctors don’t seem to really hear you and you end up with a prescription for antibiotics when it’s your knee that hurts. :) Not these two… they really seem to take pride in their practice and I feel I can really trust their opinions.

This facility has employees who are professional while caring about the person who is an individual with a problem, not just a job for them. Thank you OrthoCarolina for the excellent care.

The general staff is polite and professional but their PA’s are uneducated and are not trained enough in orthopedic medicine. Make sure to get an appointment with a REAL orthopefic doctor or you are wasting your time with false MRI interpretations and wrong physical therapy recommendations.

Bustling, clean downtown location for appointments. Our sporty 11 yr old fell in garage, fractured elbow & was seen for 5 months at OrthoCarolina (OC) by a generally pleasant staff of Dr. Clark, PAs, a PT & Dr. Gaston. Sadly, after a poor surgical recovery, our child now types with pinky on rt. hand, doesn’t play on a basketball team anymore & has school 504 plan. Our child got off to a rough start at OC, having to wait 8 days for surgery. The planning surgery appnt. was done primarily by a PA. I found the PA unconcerned when I questioned whether waiting 8 days was safe & whether there should be more elbow xray views. There were only 2 pre-​surgery xray views, despite a discrepancy between the 2 radiology reports over # of fractures. Also, PA’s splinting resulted in PAIN & emergency re-​splinting next day. While the splinting visit copay was waived, the visit wasn’t entered in med. rcrds.
Dr. Clark wrote a kind letter that «you always have a multitude of options.» Looking for options, our child has been to teaching hospitals. Within NC, case shared with Duke, Wake Forest Brenners, & UNC. Unfortunately, they struggle to offer 1 option for improvement & seem sad/​shocked, occas. asking if extra students & Drs. may examine son’s arm. We’ve heard discussions about pin-​out-​of bone & subluxation & why weren’t there more xrays, –10 pronation, RUS, Montegio fracture, 8 days to surgery, synostosis…, long-​term shoulder/​hand/​elbow problems etc… Worryingly, OrthoCarolina failed to diagnose the problem of synostosis (bone in wrong spot) & we’ve had to learn so much at teaching medical schools. OC has some good people, but the system feels over-​loaded & disorganized. Patients may be falling through cracks. My suggestion is consider 1^st calling a NC teaching hospital for initial treatment. If you do PT, make sure your PT gets enough info from your Dr. Consider insisting that a Dr. thoroughly review PA’s plan./ med. recrds. Get/​read copies of your own med. rcrds. Realize that if you went to another facility 1^st, you have to get xrays/​radiology rprts from there too. Ask that CD’s of xrays be labeled. I got to a consult, and the Dr. said this disc doesn’t have all your child’s xrays. If you suspect problems, email/​MyChart Drs for advice. Seek consults widely, & ask Drs if they have done legal advice for hospitals. Consults can be affordable. Research on internet or at Novant’s Matthew’s Med Library. Post experiences, good & bad. Get consults early. We seem to have missed a short window for really helping our child. Healthcare improves with our detailed posts! Good Luck :)

This some if the worst doctors and physican asst I have seen they don’t care anything about their patients.

$ 390 charge just for being a new patient is a little ridiculous. I went in because I felt pain on my ankle and ended up with almost $ 1200 in charges (new patient charge, xray, and MRI). I was lied to about what insurance covers by both my insurance company and the hospital (they transferred me to at least 4 people on the phone). The orthopedist who read my MRI sounded incompetent and had no idea how to explain what was wrong with my ankle and simply told me to just rest my ankle. I will not be visiting this hospital or any other affiliated hospitals… way too expensive for what they provide. Very disappointing that the first time I decided to go to the hospital, I’m having to pay that much when I could have stayed home and rested my ankle. Too bad you can’t give 0 star.

I’ve had both my shoulders done by Dr. Majors, as has my husband. He is an AMAZING surgeon and diagnostician. Many people say that surgeons like to cut, but the fact is, Dr. Majors is great about alternatives to surgery and with my elbow he was able to help me avoid surgery through cortisone and PT. SO thankful for that!
Crystal at the front desk ALWAYS has a smile on her face, is so tremendously helpful and such a genuinely nice person! She is there before the crack of dawn and extremely efficient and on top of things!
Sue and James, who support Dr. Majors directly, are fabulous! They are wonderful about making sure we have what we need before leaving an appointment, are very helpful in any calls we make post-​operatively and while I know they have many patients to care for, I always feel as if my husband and I are the only people in the world at the time we are with them.
We never see Dr. Majors because we are feeling good – it’s a pain/​injury situation, so I am doubly appreciative of how fabulous the entire practice is and how customer service oriented they are in their patient care.
Kudos to the OrthoCarolina team – doing it right day after day and setting the bar for exceptional care!

I called early in December to make an appt. They scheduled me for 3 or 4 weeks away for an appt on Jan 2^nd to get my hand checked out. No eye contact by either lady at the check –in desk. as I approached from the elevator with 20 people in the waiting room at 2pm. Told to sign in and have a seat. Called me 10 minutes after my appt time to let me know that they were behind and «double booked» I rescheduled but I’m finding a new place. Not worth the bother. Or maybe it is, but I’ll never know.

Now that I have been cleared… it’s time to update my review and recap my past 3+ months with OrthoCarolina.
So, I broke my shoulder in the beginning of July. I have been with OrthoCarolina through the entire process– urgent care, doctor and physical therapy. Pretty sure I’m paying to keep the lights on there this quarter.
The major constant through all of this: the people here are all so nice. From the woman at the front desk of the building who greets you as you walk in, to the doctors, assistants, check-​out… hell, even the people who run OrthoCarolina’s social media… super friendly all the way around.
I was extremely lucky to have Aaron Hewitt for treatment and the duo of Matt & Keith for physical therapy. Although I don’t recommend breaking anything, I do recommend these three if the unthinkable happens in your world.
Thank you to everyone at OrthoCarolina for getting me through all of this. I hope I never have to see any of you again (well, in an OrthoCarolina kind of way. Real life is more than okay!).

Our daughter was born breech, so we have had to get her hips looked at to make sure everything is growing the way it should be. We saw Dr. Casey and she is wonderful! Our first visit was at this location, and while speaking with her, Dr. Casey asked if their Matthews office would be more convenient, which it was, so we have scheduled follow up appointments there.
Our daughters first ultrasound was done at another place by an ultrasound tech and sent to Dr. Casey to review… the second one Dr. Casey did, and WOW, what a difference. She was so wonderful with our baby girl, that she didn’t fuss, cry, or anything. It takes a special person to keep an infant happy and still in order to get an ultrasound, and Dr. Casey is that person!
So if you need pediatric orthopedic services, we would definitely recommend Dr. Casey!

Urgent care. Fast and friendly. Both PAs and MDs on staff. Got an xray with results in 15 minutes.

Physical therapists are barely caring, the receptionists at the physical therapy section are extremely unprofessional. They laugh and talk with each other behind the counter, yet they will not put any of that smile into your one –on– one checkout when you approach them.
Youre lucky if you get a physical therapist that actually informs you, for me that was a man by the name of Bruce.
Im looking into somewhere else.

Not impressed. The doctor sends his PA in before the surgery. The doctor doesn’t come and speak with us before they take him to surgery. This is the docs first surgery of the morning. Maybe I just have high expectations.

What a waste of my time! Very impersonal and uncaring. Made you feel like a $ not a person. I get better care doing my own PT at home. I wouldn’t recommend the Charlotte OrthoCarolina to anyone.

Official Team Physician of the Charlotte Hounds. Best in the Business!

I was referred to OrthoCarolina for a ruptured L5S1 disc. They were great, from beginning through surgery and physical therapy. They have offices all over Charlotte, with different specialists in different areas. I went to the University office and then the Randolph Rd Spine Center. They were very knowledgable and reassuring, and they explained the situation fully. I would not hesitate to recommend them for any orthopedic issues.
Their reception/​front office/​billing staff are professional, polite and organized and know what they are doing.

I love the pediatrics doctor Dr Casey. she is wonderful and her nurse is so funny. I have been bringing my son to these doctors for 13 years. They have perfomed many surgeries on him and have always done a great job. They have him in the greatest interest for his continued health.
they are on the 3^rd floor of the Randolph rd office. check in has always been quick. receptionist always pleasant and speaking in a low tone as she verifies address and phone number. which is nice since I dont like it when everyone in the waiting room can hear where i live and how to find out if I am home or not!
x-​ray techs were very nice, although one guy would not heed my instructions that if he wanted my son not to move during the x-​ray he needed to be a whole lot FASTER, I understand he was instructing the other person on how to get this type of x-​ray but MY son is not the person to learn on since my son does not understand don’t move!
my only real gripe would be parking! out front there is a horse shoe drop off area and on the exit side is about 4 parking spaces, i think they should be for oversized handicap! the parking garage is a LOW clearance garage. and my vehicle is 7 foot 11 inches! so i had to drive around for about 10 minutes until a small compact car left the front handicap parking spaces
UPDATE: if you have a tall vehicle like mine. the first floor handicap is high enough. you can even enter more easily nearest the orthopedic hospital and exit in front of the orthocarolina building. there is even a covered walk way from the garage to the medical building. there is not a great deal of handicap parking in this small section, but maybe you will get lucky

So I thought I broke a leg… go figure. After 1 visit to the doctor I was referred to OrthoCarolina to make a final determination. After getting an MRI, the results were sent to OthorCarolina and I was schedule an appointment.
Now I was told by my regular doctor they were not going to take an X-​ray as the MRI would provide the best detail to determine the real damage.
I waited for 45 minutes for my appointment, which I was 15 minutes early for and then another 10 minutes in the examining room. First an intern came in and asked questions… touched my leg, tested it, etc… then another 5 minutes waiting when the real doctor came in (names withheld to protect the innocent). He asked the same questions and did the same test only to tell me they were going to take an X-​ray.
…I said no.
…they said they wanted to be sure they covered everything.
…I said I had just paid A LOT of money just with my deductible (6 times the normal co-​pay) and that my doctor along with the MRI folks indicated an X-​ray would not show the detail needed for this diagnosis.
…they said it was important to get the X-​ray.
…again I said no or prove to me why the MRI was not providing the necessary information needed… needless to say they could not come up with an answer. I acquiesce and did it anyway… SOAPBOX MOMENT… this is probably why Health Care is in the shape it is in… to quote a friend…“left hand, say hello to the right hand.“
I was given medication and a follow up appointment… let’s hope it goes better than this one?